Barlow Service Experts Reviews

"We bought the new unit on 6-9-2020. On 7-12-2020 around 6am, we found out the air conditioning was not working. I called Service Experts to report the problem. The young lady who took the call was very polite and concerned. She dispatched a technician (Jorge Mello). Jorge Mello was very polite, well mannered and professional."

"Matthew has been to my home before for furnace issues. He is polite, kind, and very knowledgeable/professional."

"Called on the 4th of July. They responded immediately!"

"Service repressentative appeared attenative to detail"

"Dylan was a great technician and told us exactly what was going on with our ac unit. We had another company come out and they told us nothing."

"Justin is amazing. Arrived at our home within an hour of our call. Professional, friendly, more than capable of diagnosing the problem and getting it fixed. The man deserves a raise!"

"Chris was on time, quick and thorough. After a couple of bad experience when the technician didn't show up at all (and I had taken time off work to wait for them), I appreciate this."

"The technician Jorge Mello was professional and courteous."

"Very accommodating and professional"

"Great service"

"Dave and Zack did a great job, were professional and courteous and kept busy. They wore masks while in our house, which we appreciated. And they worked quickly and completely cleaned up the work areas."

"They were able to get my AC running again and listened to my concerns about the pandemic guidelines."

"Hi, is a very knowledgeable technician. I appreciated his friendly attitude in performing the work."

"They were about 2 hours late. I didn't get a phone call until it was past the time they should have arrived. But once the service tech arrived he took great care of my AC."

"The technician was very knowledgeable and completely reviewed everything with me."

"He was very kind and worked diligently to correct my problem."

"Serviced every, didnt try to sell me extra stuff. Explained what he did."

"They came out on the 4th of July to get the air conditioning working during record high temps!"

"We were told that the furnace was old and that the technicians were not responsible if something failed. (They thought it was something to joke about that the unit was 16 years old; however, this Unit has served us well and as they discovered is in good running order) In servicing our furnace and air conditioner the technicians were focused on telling jokes than on doing their jobs. (the wires were crossed; this could have caused the condenser to go out or the fan motor to burn up. I am telling you this because you would have been responsible for the damage) The technicians joked that my Husband looked "Grumpy" and asked when he was going to retire. I realize that we are older. It seems your employee's do not care about the individuals that they serve."

"Trent was very professional and knowledgeable. On time and very quick with his work and friendly."

"It was after 9 pm when I called. Chris called before his next call to give me a heads up and then called again when he was on his way. He got here about 11:30 pm. He was friendly, polite, and answered my questions, even showing me the reason, which I found to be very helpful. He quickly figured out my problem and resolved the issue. He also said my refrigeration was low, not the problem, but he could fill it up while he was here, if that might be something I would want. We had company arriving on Friday and with the summer hitting hot, I didn't want any problems, so I had Chris fill it up. Even though it was so late, Chris was always friendly and courteous. He did wear his booties and his mask. Thank you so much for your quick service."

"I was astonished at the high cost ($799). Was replacing two parts really necessary?"

"They were polite, informative, knowledgeable, respectful, professional"

"The technician explained what the problem of the system was, what he found and what is going to be done to get it fixed."

"Service was ok but committed follow-up never happened. I will reach out to another service vendor to complete the service work that Barlow recommended."

"He did the job as expected"

"Very professional."

"Jay Seems to know what he is doing"

"Dave and Zack were very professional and courteous throughout the installation. They kept everything clean and were very efficient. Start to finish, they did a great job!"

"Silvia is amazing...fast efficient very cordial...goes the extra mile to explain her work and needed services or parts...."

"Darin always takes care of our plumbing needs. Great tech and he deserves a raise."

"Salim was courteous, thorough and very knowledgable."

"job not complete yet .. haven't got the 220 volt motor returned to me ..it has been a week.."

"Daren and Matt are intelligent, professional and friendly. I feel comfortable with them"

"Showed up early to appointment, very knowledgeable and informative"

"Tech was there on time and explained all the results."

"Very efficient and did a great job."

"Rhett was quick, thorough and explained everything very well."

"Rusty was very professional , on time and is very knowledgeable. I highly recommend Rusty"

"Dane and James were very knowledgeable and polite."

"Whats on time answered all my questions"

"Friendly and informed sales and installation crew."

"Apolo was knowledgeable and did a through job."

"Efficient and informative. Allowed us time to ask questions."

"The gentleman that came; was super attentive did a complete professional job. He answered all my questions and explained the process and helped me take pictures for my insurance claim he went above and beyond."

"I am very pleased of the response and the sure feeling that my AC repairs were taken care of quickly, safe and very Professional. Christian was polite professional and CDC COVID compliant. A job well done!!! Thank you very much!!"

"It's true."

"they continued to find out what was wrong and then fixed it."

"Very professional."

"He was very thorough and explained things as he went."

"He did an excellent job and was very through."

"Jacey came late on a Friday afternoon to let us know our blower motor was out but that it couldn't be replaced until Monday. He didn't charge us for that visit and returned on Monday to replace the motor."

"Came on time and did a great job"

"They did no contact service. Well pleased that they serviced a/c and changed filter"

"Daren is always thorough and checks plumbing throughout the whole house to see if there are any leaks."

"Technician was helpful and answered all questions"

"Very professional showed me all problems and options."

"Thorough; professional; knew what he was doing; timely"

"ACCOMPLISHED REQUIREMENTS IN MINIMUM TIME, VERY PERSONALBLE AND EFFICIENT."

"The technicians are helpful and kind and seem to know what they are doing."

"The Service Expert come super fast to my on-call appointment and fixed the situation at hand on that day."

"He arrived as planned. He proceeded to perform the necessary procedures on the equipment."

"Christian was very friendly and efficient."

"They went out of their way not to trample any of my soon to bloom lillies or flowers. Everything was installed quickly and on time."

"Wore a mask, wore shoe protection, friendly and professional"

"Howard was skilled and professional, it also extremely personable and kind. We didn't have a regular plumber, but we do, now"

"Punctual; professional; seemed honest"

"The inspection was timely, efficient and complete."

"Pleasant, courteous, personable"

"An excellent job in a short time."

"Prompt Service. Professional. Have not been scheduled for installation yet."

"Explained what he would do and kept me informed as he worked on the furnace and air conditioner, and answered my questions and concerns"

"Christian was courteous and knowledgeable."

"he answered all of our questions about all the different options, very approachable and well spoken."

"Sylvia is great to Work with Great tech. Only thing I suggest with the vivid 19 is that they wear gloves and masks when in someones home"

"Rikely Chambers was a great sales rep, very kind. Taylor Davis was a great technician and did a phenomenal job."

"very professional"

"He did very good job."

"Ralph was very kind and knowledgeable about our unit and explained what he was finding during the service"

"they are always very good and very thorough."

"Matt is very a very knowledgeable and competent technician. He wasted no time addressing the problem and explaining my options moving forward."

"Would be a 10 but would have appreciated things he moved replaced."

"Outstanding workers"

"The technician discovered the wiring on the air conditioner was incorrect. By correcting the wiring the air conditioner is much quieter and hopefully will use less power. He explained everything to me in a way I could understand."

"Sylvia is very helpful and answered all my questions and concerns."

"The sales consultant tried to hard sell me on a promotional program that was being offered and expired on Saturday June 6th. I was told I would receive the quote by Friday June 5th and did not. I emailed and asked about the quote on June 7th and was told he was waiting on a response from someone else and that he would get me the quote by June 8th. I still have not received the quote."

"Very professional and Barlows have always been honest with what I need and dont sell me things I dont."

"Sylvia answered all my questions, she was very thorough and clean."

"Quick service"

"Prompt, in fact early. Very nice and efficient."

"I asked for an invoice from my sales rep and received only a Advantage vrs Cash worksheet. I still would like an invoice as to a more specific list of expenses broken down."

"Jorge was very professional, and informative and kind."

"My air con seems to be running well."

"Arrived on time checked all functions changed filters"

"Took care of everything quickly and without any fuss."

"kind, clean, explained what he was going to do etc"

"Professionals. All of them are very knowledgeable, respectful, experienced and hard working! I am 100% satisfied and very happy with the work and service provided by SE! Thank you!"

"Sylvia always does a great job and is very thorough, friendly, and offers good advice"

"George was very thorough and explained the problem in detail."

"Overcharged for no service. Invoice shows a service call should be $129 and we were charged $207. No work was completed."

"Matt arrived on time with Colin and was EXCELLENT"

"They showed up on time. They took pride in there work. and they cleaned up after the work was done. They did a Great Job"

"The technicians were very polite and professional and worked diligently throughout the day. And the scheduling process was also very quick."

"Service technician was good, but price was absolutely outrageous for a simple fan motor replacement under warranty, a simple job, my 15 year old could do in a half hour. $430 in labor."

"Jay is very knowable and explained everything throughly."

"Very courteous and thorough.."

"pricing is a bit high and the products available are limited and it felt more like it was a sales visit rather than a technical expert to help me understand a good recommendation."

"Techs were able to arrive earlier than scheduled."

"I felt like both men who came explained everything clearly and tried to help me make an informed decision. They were both courteous and respectful."

"Jay is always dependable and is truly my friend."

"Explained how to improve efficiency"

"They responded to question we had and were helpful with clarifying things"

"They came the same dauber called and he fixed it."

"Provided good information"

"His service was very good. He also took the time to show me how to check if the fan is broken and where the line was plugged In the water drain. Also he was able to get to our house 4 hours early."

"I have been with this company for about 20 years and have always been satisfied with the serfice"

"Technician was on time and installed a new thermostat which he had in his vehicle."

"James was very thorough and careful ensuring system was working well."

"Answered my questions. Serviced the AC quickly"

"Everyone has been fantastic helping to get my air to work"

"The office staff were friendly, welcoming, were able to pull up my account and schedule workmen in a timely fashion . Darren and Matt were friendly they were capable they arrived on time they explained the problem how they were going to fix it the cost in advance and did what they came to do! The spigot they installed leaks a bit and using Service Experts is more expensive than a mom and pop business...but the expense is worth being able to reach SE, and schedule work.. Importantly, they were respectful of my home with masks social distancing and shoe protectors. I appreciate that. I have 2 service and maintenance contracts w/ SE....thanks"

"awesome, Polite,New what he was doing."

"The technician was very pleasant and very nice"

"He was helpful"

"Rusty arrived at the appointed time and proformed the service in a very efficient way."

"She did a outstanding job"

"Christopher was very thorough, worked on the furnace and AC, inside and outside"

"Matt was very nice and I felt he did a thorough job."

"In and out quickly and got the work done! Seemed confident and knowledgeable."

"I was told that my older AC unit was only "8" for temperature differential and that I should consider replacing the unit. I had another technician from another reputable local company come by and he showed me that the differential was actually 19."

"Professional, courteous, and on time."

"very courteous, comes when scheduled and answers any questions I have"

"Thorough, discussed issues/problems, friendly"

"2nd visit to resolve issues and complete. the tuneups. Persistent and courteous!"

"Did a good job"

"He was outstanding, showing us images of the tests he conducted on the A/C."

"Because they were prompt, very courteous, very knowledgeable, and they took time to explain in detail everything they did."

"Trent is always on time and professional"

"On time, wore mask, put on booties, maintained social distance. Demonstrated expertise and made sure I understood the diagnosis and recommendations."

"Costs too much for services rendered. I wish to cancel my service with Barlow Service Experts, effective immediately.. John Zito"

"Did the job asked and did it well. Courteous and helpful"

"Great professional service, the technician was quick and respectful toward my husband and made sure he was not on a work call while working in his room."

"Trent has always been very helpful"

"He was Flexible on time. Was able to do service without intruding on my life. Friendly and respectful"

"Technician blew up our board in our system thinking we had an error on wiring. Came back 3 weeks later to replace board. Now we have to pay an electrician to come repair what he did. He was really nice & admitted to the error but thinking we want to cancel our service contract now."

"He didn't wear any PPE. He made it sound like it was my fault he had to come because other techs had told me about problem. He didn't have part in truck even though I told them what I needed when I made appt. He didn't want to go in attic because it was too hot, when the temp was in the 60s. Then when he left he didn't turn light off in attic,"

"He was polite, friendly and knowledgeable."

"The technician was very professional and pleasant."

"competent and courtesy person."

"all good but would have liked techs to be wearing masks"

"Tony and Ben were great. Had the whole system replaced, was in the house with 3 dogs, and hardly heard a sound from them."

"Super nice young man. Very polite and courteous. Very thorough. Thank you!!"

"The Technician (JD) was outstanding in staying true to the social distancing, no contact request we made & was easy to work with on our prepaid AC Tune-up. He even wrote a personal note to Stay Safe, Stay Healthy on our copy of the paperwork! Very impressed..."

"Efficient. Kept me informed all along the way to get my A/C fixed."

"They are always on time and if they are running late they always call to let me know. They are efficient and clean while working in my home. They are polite and have a strong ethical work manner whoever comes into my home."

"The filter they took out was 24x24x1 and the one they "stuffed" back in and left gaps was 25x25x1. Would like a written statement and details of issue with "unit was freezing up." We were told this, but without background understanding of HVAC it's easy to forget or get things mixed up when you are trying to explain it to someone else. If I have an issue, what is the recommended fix????"

"I had a leak in my air conditioner, and Jim had it fixed in 10 min."

"Geoff was very personable, answered all our questions and if he didn't know, he went back to the GM for an answer. He went out of way to make time for us when we had additional questions after signing the contract."

"Darren and Matt did a great job."

"You just do a great job! I like Sylvia! She does great!!"

"They were punctual, quiet, tidy, wore their masks, cleaned the area after installation and were very polite."

"Thoroughly evaluated. Pleasant."

"They arrived on time and wearing masks. They were very courteous and respectful. They took their time and then explained what they had done. Very nice young men. Excellent service."

"The man was very kind and listened to what I had say. Explained why the Air conditioner wad not cooling."

"Friendly man, worked fast, explained his findings."

"On time and knew what she was doing. Very friendly."

"Trent always does a great job. He is a womferful representarive for your company."

"The work was done in a timely fashion. Technicians were very respectful."

"Did a good job. Personable."

"very friendly... found the problem and had it fixed in little or no time..."

"Rhett was friendly and knowledgeable and quickly changed out my clean air filter. He was also wearing a mask for Covid-19 protection and when he was finished he removed the old air filter and all packaging. A great Job!"

"very courteous and thorough"

"The technician was very knowledgeable and professional and safe by wearing a mask."

"Technician is extremely knowledgeable on the maintenance of my A/C system. I was kind of shocked by his thoroughness."

"He was so nice and problem salver"

"Rhett is the tech that we always schedule with, this is due to his knowledge, personality and good job that he does."

"veery personable, did their work and kept me informed."

"Christopher was very thorough."

"The Tech was very friendly and did a thorough inspection of all the equipment."

"Quick and professional Team work. Ralph kept me informed as to his arrival times at both my scheduled places. Very professional , clean, neat and efficient with their job. Post turn up discussion with Nic was informative. Kaylee at the office kept me posted as to arrival times constantly. Thank you"

"informative, courteous, polite and knowledgeable"

"Sylvia was thorough and conscientious about our home and seemed to be knowledgeable of our system and what shape it was in."

"She knows what she is doing. She is very professional."

"Evan was quick thorough and answered several questions expertly."

"Technician was respectful and competent"

"he was knowledgeable and explained things to me as we went."

"I felt comfortable that Jorge was competent and took good care of my equipment."

"Jim was very friendly, professional, and very knowledgeable. He truly went the extra mile in doing furnace checking and thermostat testing."

"He was careful and courteous and worked efficiently .... informed me of the potential issues with my a/c."

"On time. Was quick and efficient. Very nice and explained everything"

"He used shoe covering's, was polite, and exhibited a person who knew his business and what he was here to do."

"They were very nice and knowledgeable."

"left one vent cover off"

"Very nice and helpful."

"Technician did a thorough job of getting our AC unit ready for summer. In the process, he discovered that a wheel in the blower was out of balance. We've had this service performed before and the tech in those cases didn't spot this problem. He came back a couple days later and installed a new blower wheel and now our AC doesn' make a loud noise after it gets up to speed."

"They were very thorough with thier examination of my system and answered any questions I had."

"Technician was excellent"

"Willing to spend time with us didn't make us feel rushed"

"Very timely and friendly .Provided great service."

"Ralph is the best!! He is wonderful to work with and knows his stuff!"

"Technician was knowledgable, thorough, polite, efficient."

"I had problems with my central air unit from day one."

"Very professional, courteous, answered all questions and cleaned up before leaving"

"Daren was prompt, professional and yet friendly. He solved the problem quickly and explained the issue clearly."

"Friendly, efficient and professional"

"Great"

"excellent and efficient service"

"Sylvia is a very good tech. She does a really good job of checking out the A/C each time she comes, and I really appreciate her work."

"Professional and competent - friendly attitude"

"They explained everything that they would be doing in a manner we layman can understand"

"On time and friendly service."

"Even though he wasn't on time, we were alerted that the tech would be late, and by about how much. Once he was here, it was very quick and efficient."

"Fast,knowledgeable, honest,"

"Did a great job!"

"Great help from technician"

"I love having Ralph do my service, he is kind, explains any issues that are current or potential."

"The technician was thorough and very courteous explaining what he was doing and why. Also he provided helpful hints in how to keep the AC system up and running throughout the season."

"Sorry I can't read name. I believe the technician is Hispanic. She has been here a couple of times before and is very friendly and professional. Very knowledgable from what I see. She explains everything she is doing and provides helpful hints to maintain equipment."

"The tech found a problem that could cause problems and fixed it with out any cost to me."

"He was prompt, listened to my concerns and provided good answers."

"Very helpful and answered all my questions and explained all that was done"

"Great customer service !"

"Jay spent the time needed to explain a whole new system and was quite patient."

"courteous, knowledgeable and friendly."

"courteous and knowledgeable"

"Jim has excellent customer service skills and completed the maintenance in a thorough and professional manner."

"Justin & Salim were both very courteous and cautious in their prep and distance while servicing my air conditioner, in this crazy time of the virus. After the check was completed, Justin explained how the A/C doing and the problems associated with an older model."

"Darrin gave me a lot helpful information."

"Jay has been providing my help for several years. He knows me and knows my house. He is very informative and professional."

"Rusty is always on time or early and takes the steps to make sure that everything is in proper working order."

"The technician was very professional."

"Sylvia is always very professional and does a very good inspection."

"Trent was so knowledgeable that simply touching my condenser got it working again. I wish you guys would come out of the 80s when it comes to billing though..."

"He was very patient and answered all our questions so we understood the answers"

"Showed up when they said they would.Finished in one day air condition is great. No more swamp cooler."

"Technician(s) knew what had to be done and did it without delay. Cleaned up area when finished. Checked system before leaving to make sure everything was working according to specs."

"Efficient"

"Required service was completed to my satisfaction but it required calling the service technician to my home a second time."

"Very courteous, knowledgeable. Did a great job explaining the issues."

"He finally found the leak in my ac unit."

"Only charged quoted prices. Good recommendations. Personable."

"On time, efficient."

"He was prompt, courteous and seemed to do a good job. He wasn't Dennis, but who is?"

"Jim Murphy is a professional in every way. He always goes beyond what is expected. He has a most engaging personality."

"Scheduling problem - Technician and Residential Sales Consultant arrived 40 minutes late after my two hour time slot (noon to 2:00 p.m.) They arrived at 2:40 p.m."

"He was very polite and worked quickly."

"No pressure by technician, even though my AC was showing signs of aging ....."

"Very thorough-nice kid"

"Professional, skill, knowledge, helpful by answering questions"

"Matt did an excellent job."

"Jorge was great! Very friendly, nice and knowledgeable. Even Keeping safe distance he was able to explain and show my capacitor was naughty. He explained price and options in a easy understanding way. I really enjoyed Jorge and I very satisfied with his service. Only think that could have made it better was fixing the issue for free. But, cant have everything"

"Ralph did a great job and was very pleasant and easy to talk with."

"Answered all questions. Was very respectful of my needs."

"Apolo is fair, honest, and cares enough to make sure we are pleased with his work."

"christian was extremely helpful, and called Matt to come give us a bid on replacing our furnace and air conditoner while he was still here."

"Technician was knowledgeable and did a good job."

"GREAT SOLUTION....CAN YOU PLEASE CALL ME TO DISCUSS A FOLLOW UP JOB AT OUR HOME. 412-716-6979"

"Your representative was professional, carful and thorough. He maintained social distancing throughout the service and wore a mask."

"Excellent service and timely keeping of our appointment."

"Came on time as expected, completed work efficiently"

"Very professional, and cleaned the unit 100%"

"Was over priced on a bid. I have a basic knowledge of HVAC units and installation. Technician selected a 4 ton unit when a 2.5 ton would suffice. Mentioned that he provided best price but when was told other bids were being obtained he kept offering to slash the price. I would much prefer best price up front without the sales games. The bid took less than 30-35 minutes to create. Did not feel like the technician took the time to do an accurate bid, just saw that the furnace unit was oversized for this home and tried to up sell."

"Performed excellent service and gave sound advice."

"The service people were very nice and knew what they were doing!"

"Thorough, good explanation of what was needed, considerate"

"They were very professional, informative and took the time to answer all my questions."

"He has always been extremely knowledgeable answering all my questions. Very pleasant and professional."

"I have always had a good experience with the tech from Barlow"

"Great customer service. Interacts respectfully to homeowner"

"Darrin was very knowledgeable and helpful. He did an outstanding job."

"They were on time, did a great job and tidy and clean"

"technician seemed pleasant and professionally thorough"

"The technician, Ralph Openshaw was easy to work with. He seemed very knowledgeable and readily answered our questions. I felt I could trust his advice. we would like to have him come back next time around."

"The technician explained some things I had never known about our system. He was very helpful."

"Friendly tech & do good . Work"

"he was courteous and timely in the call"

"Courteous on time very effecient"

"Very efficient"