Barlow Service Experts Reviews

Average Customer Rating
4.7/5 stars based on 8,237 Reviews
richard W.
liberty, utah
lanel T.
sandy, utah
"Efficient and good job"
virginia H.
salt lake city, utah
"on time & efficient"
lowell L.
sandy, utah
"Overall, the service was very good. I never give a perfect rating as there is always room for some type of improvement, yet the service I received was very good."
mona W.
draper, utah
"Justin was very courteous and explained what he was doing. He wore a mask and put on shoe covers to protect my carpet."
joyce A.
millcreek, utah
"Matt is efficient and explained clearly what he did and some good tips on furnace maintenance."
lia P.
salt lake city, utah
russell J.
salt lake city, utah
"Prompt, very professional job"
lang C.
north salt lake, utah
olga N.
salt lake city, utah
jeri B.
bountiful, utah
"The technician did his job, but it was all the other conversation that he shared with me that was disturbing. This included comments about the last technicians work, who by the way told me that the technician before him was fired and that is why they missed problems with my top of the line AC? The current technician also shared personal marital information that was not wanted."
doug L.
lehi, utah
"Workers very polite and helpfuf."
angela J.
ogden, utah
"The 3 techs were professional, clean, respectful of my requests pertaining to my dogs as well as the fact that I was working from home the entire 8 hour install. Their communication was clear and they answered all questions I had. The only reason I did not give a 10 out of 10 is due to the fact that there were some small pieces of metal and grabber screws they left in the work area on the floor (which I am sure was a simple mistake). Letting three total male strangers into my home while I am home alone (yes I am a female) is not usually a comfortable experience for me, but these gentlemen were a pleasure to work with. On a side note, when spending $10k on a total system package with install, it would be nice to know what your break down it. A line item list would be very helpful. I had to go out to the internet to see what the pricing ranges were for the furnace, central air unit, and filter box ran so I knew why the pricing was what it was. I estimated what the agerage hourly rate was for the techs then had to decide if all of the other parts that were replaced and added were worth almost $3k, without having much education on what all is going into it. Making a financial decision like that is not usually how I or most people I know like to do things. I decided to go with it anyway because of your company's reputation and the cost others I know have paid for like installs & products."
mike J.
kearns, utah
"They were very professional"
george S.
provo, utah
"Friendly and professional. Very through and helpful"
val W.
centerville, utah
"Our new air compressor had been moved off its base by a serious wind storm. I called and they worked in a Tech to come see us the same day. He was fantastic and got everything back in its proper location. Great guy, and fantastic Customer Help response by Katie. Much appreciated!!!"
george B.
orem, utah
tyler S.
woods cross, utah
"All that was wrong with my furnace was a bag blocking the vent. Once removed it worked just fine. Barlow is now wanting to charge me $66 for this. I've tried to reach a supervisor 3 times now to discuss and haven't had a manager reply back to me."
devern P.
provo, utah
"He was friendly and very efficient."
vicki D.
ogden, utah
brent C.
hooper, utah
"Unfortunately I had installed a new thermostat incorrectly which the technician discovered in about one minute and you had no problem charging 125.00 service call and another 20 bucks to install a half inch length of wire between to terminals to fix my problem. Which seemed like an awful lot of money for the service provided."
pamela C.
eden, utah
"he fixed the heater and did the maintance."
richard W.
american fork, utah
"Ralph and his assistant Jason were very thorough, professional and courteous during the entire visit. Ralph explained what he was doing and answered all of my questions. He made me feel appreciated and that my furnace was in great shape for the winter. Equally impressive was how Ralph worked with a new plumber employee to explain to the rookie how and why each item on the inspection list was to be performed. I would recommend Ralph to anyone!"
gordon N.
ogden, utah
"Friendly and upfront with any problems we had. Great customer service."
byron an bagnell B.
salt lake city, utah
"Rusty arrived on time, he was personable and he seemed to be knowledgable and thorough."
jerry Z.
provo, utah
"I was not there for the appointment so I do not have first hand knowledge. My husband did not share any negative concerns."
roger T.
orem, utah
"Na"
john M.
clinton, utah
smokey M.
pleasant view, utah
"Tech. did excellent work, and good response."
albert I.
oakley, utah
"Service was executed fast and professionally - Friendly technician - Wearing a mask"
marilyn L.
morgan, utah
"The new air conditioner had to be installed the next day from when it went out. I was right in the middle of canning tomatoes and the house was boiling hot. They were there the next day."
lisa S.
sunset, utah
"He took his time and want through everything"
haywood T.
clearfield, utah
max T.
kaysville, utah
"He was very good"
amanda/phi R.
south jordan, utah
"EXCELLENT SERVICE"
marlene R.
provo, utah
"They were both very polite, respectful, Pleasant and helpful."
janice H.
english way, utah
eric M.
north ogden, utah
"Technician showed up early and was done before I actually expected him to arrive. This could also be a bad thing, but in this case, it worked out better."
penny F.
clinton, utah
raphael F.
washington terrace, utah
clark W.
lindon, utah
edna E.
salt lake city, utah
"Chad was extremely helpful in trying to expedite a humidifier that hasnt been working since installation. He tried to get someone from the top to help get the job done and working next week."
sandy B.
provo, utah
"Good communication about when the technician was coming. Was anticipating him trying to "sell" us other services, which didn't happen."
peggy S.
brigham city, utah
"Half hour later than anticipated."
mary J.
salt lake city, utah
"The problem was simple and quickly repaired"
joan N.
american fork, utah
"They were very patient and thorough. I am hearing impaired so they called me daughter to explain what was wrong with my furnace. She texted me with what they were telling her. They cleaned up after them selves and even carried my groceries in for me as I had to park up the street."
rhea W.
orem, utah
"The technicians went above and beyond what was necessary. They were very kind and helpful."
beth B.
salt lake city, utah
"knowledgeable and courteous"
elizabeth B.
salt lake city, utah
kristine O.
genola, utah
susan H.
roy, utah
carol L.
sunset, utah
lynn Y.
salt lake city, utah
"Matt was very thorough. He found a fault with the circuit board and took extra time to troubleshoot to ensure his suspicions. He showed and described the fault to me and what was needed to resolve. We thought we smelled gas later and he cam back and did a very thorough check."
lila S.
morgan, utah
scott P.
draper, utah
sueann M.
clinton, utah
matt G.
ogden, utah
elisa S.
salt lake city, utah
"Finally one of your techs actually had the right size filter for my furnace rather than telling me to go buy one. Polite. Prompt. Dog-friendly."
david C.
so weber, utah
marc W.
salt lake city, utah
"Mathew was thorough, personable, respectful, diligent and committed to finding a solution for us."
dana A.
clinton, utah
"Dave & Jake did a great job with the installation of both our new furnace and AC unit. They kept me aware of everything they were doing."
valinda V.
riverton, utah
"Benjamin was very courteous and did an amazing job installing our new air conditioning unit. Took great pride in our property inside our home as well as outside. We appreciate that!"
richard V.
eden, utah
lindsay C.
ogden, utah
golden A.
lindon, utah
"Jacey first asked if we wanted him to wear a mask; then performed the furnace maintenance. As he left, he reminded me that I had been his science teacher at Payson Jr. High (7th grade)."
scott R.
clinton, utah
lee G.
orem, utah
"He was very effective in his diagnosis of our furnace, He told us of anticipated problems that could occur and was very helpful."
claire H.
pleasant view, utah
"Great professional service"
karl J.
orem, utah
mark H.
provo, utah
"Had a difficult time replacing the furnace cover!"
kaly F.
ogden, utah
gary K.
layton, utah
mr kjeldsberg K.
salt lake city, utah
craig B.
cottonwood heights, utah
connie B.
ogden, utah
janette H.
provo, utah
"They diagnosed and solved the problem at least temporarily. I live in an older home that is not insolated."
jeannine B.
south weber, utah
craig J.
sandy, utah
glen (rental) (.
hooper, utah
quinn P.
syracuse, utah
"He was very knowledgeable and nice"
michael B.
west haven, utah
"James and Taylor were prompt, professional and did a great job!"
gary C.
willard, utah
"the problem was never located I had another company come in and make repairs"
michael H.
pleasant grove, utah
"They were friendly, seemingly well informed and trained. Answered all my questions."
bruce G.
orem, utah
"The technician that came over has been in the business a long time and I appreciated his knowledge and skill. Our ac unit is very old (31 yrs) and is on its way out, and the diagnosis was that our circuit board is fried, and I'm sure that we need a new unit, but as soon as the temperature dropped down out of the 100s it started working again and hasn't given us any further problems."
karen C.
ogden, utah
"First, tech didn't arrive at the appointed time. I had to call Barlow to find out why. I wasn't impressed with this technician. He didn't wear a mask, considering the times and that he was at other service call prior to mine. When explaining the problem to me, he said he had to check the wiring on the unit. When I told him it was in the crawl space, he than stated that he only needed to shut off the furnace main power. I felt that he didn't want to go into the crawl space to do what he told me he would need to do. So did he even do his job?"
shauna P.
coalville, utah
"The technicians were very friendly and knew what they were doing."
court G.
provo, utah
harry F.
west valley, utah
"He was very good at checking out the air conditioning and polite"
susan O.
ogden, utah
"Chris Forsgren did a great job diagnosing the problem with our AC system and did his best to locate the replacement part."
armin W.
sandy, utah
"He was very complete, clear, patient, explained everything, he was quite good. He made me feel I could trust him. I started to answer the other questions, but I realized I do not have enough experience yet with you to answer question 3 & 4 so those should be N/A. If I choose you to do the work then I would be able to answer. But Michael was fantastic."
connie E.
plain city, utah
val W.
washington terrace, utah
"I am very satisfied because Barlow Service made room in the schedule to service the swamp cooler on my rental unit the next day after the pump in the swamp cooler failed. I emphasized that this was medical emergency due to the condition of my tenants, and they were fixed the next morning. Thank you for this rapid and considerate response!"
daniel V.
clinton, utah
dale T.
riverdale, utah
"Sylvia is an outstanding Technician. She always explains what she did and the results she obtained."
kari R.
pleasant view, utah
"Both of the technicians gave me a different diagnoses. The latter technician seemed to know what the problem was but was still not sure."
mel H.
clearfield, utah
"Service was done in a timely manner and to our satisfaction but the technician did not wear a protective mask at any time in talking to us after the job was completed."
roland D.
ogden, utah
"refrigerant leak was refill for second time but no leak found yet. Would like leak fixed along with everyone else.."
kathy M.
payson, utah
"It's hot, Apolo fixed my AC so my house could cool down. And it was much less than I expected."
mike O.
provo, utah
"Prompt and professional"
jeanne rental R.
orem, utah
"You told us that the repairs were to cost $4200+. We were deciding on replacing the AC and Furnace however Gunthers came out and fixed it for $730."
rosalie P.
harrisville, utah
"Two different plumbers came out (Had to have them come back two more times because leak not fixed. After 3rd visit, still leaking, plumber told us of all leaked would be best to replace toilet. Called a journeyman plumber someone referred us to, he came and all that needed to be dine was replace in inner parts in the tank and leak was gone. Washer on water line was leaking. Journeyman plumber only charged us $20 for the cost of the part he replaced. Said a toilet only needs to be replaced of something like a toy had clogged it, or if the porcelain is cracked. Loved Barlows until changed over to Service Experts & Had crappy service even with HVAC maintenance agreement. After experience with plumber & last HVAC service, cancelled service agreement had for 12 years and went with another company that had high (4.9) rating on reviews and on Angie's list."
sue & larry R.
ogden, utah
mary O.
murray, utah
"He is terrific!"
jason E.
clearfield, utah
"The plumber did an awesome job"
doug C.
clinton, utah
"We feel that our Technician did a very thorough job and handled our check up and appointment in general very well. She seemed very well versed in her knowledge and didn't try to pressure us into any kind of work we didn't want."
liz W.
sunset, utah
"Sylvia is very thorough with her service checks and let's me know what is needed and how my ac unit and heater are performing"
at H.
riverdale, utah
"Prompt and great work."
sarah G.
roy, utah
"He went above and beyond to repair the issues I was having!"
claudia J.
orem, utah
"I like your price. It's what we can afford on straight Social Security. Our technician, Ralph was very polite and did his job. I want him the next time we need service. I feel more comfortable, when the same man comes into our home."
richard J.
salt lake city, utah
"They wee good and efficient"
jed W.
roy, utah
john W.
orem, utah
"Jacey was knowledgeable, respectful, and went the extra mile. He went to SLC for a needed part, them to Springville for a part."
david C.
washington terrace, utah
"The tech did all that was necessary, and quickley."
rose G.
north ogden, utah
"The Barlow Service Experts came and had the new furnace and air conditioner installed and the old furnace and air conditioner out within hours. There were no parts to pick up as the Service Experts took all the remaining parts with them."
diane R.
provo, utah
"They came, they installed, they cared, they left"
sandra K.
west haven, utah
"He was very friendly and was able to add the salt to the container saving me from lifting those heavy bags."
brenda W.
sandy, utah
"It was just a thermostat setting so he didn't charge."
gary F.
hooper, utah
brett R.
spanish fork, utah
"The guys came in and did a great job. Had no issues and they were very professional and efficient considering we had other work being done in our home at the same time."
louise H.
provo, utah
"The technician was efficient and explained what he did."
brent C.
tremonton, utah
"I woke up Sunday morning 8/16/20 to take a shower and No hot water this has never happened I just had Barlow install air conditioner and humidifier where they hooked up the humidifier they took out the ball valve that supplies the water heater to install there fitting for the humidifier Im a plumber and you need that ball valve to shut the water of well they used the old flex and didnt make sure it wasnt leaking and it was leaking a little and right inside the water and water all over hell and blew out the electronic pilot light for good they couldnt bleed off the pressure from the relief to close to furnace move the water heater they didnt do that they used the bottom valve you hook a hose to and now that leak as well so Monday I get to take a cold shower cant wait!!!"
melinda J.
roy, utah
derk L.
salt lake city, utah
lee B.
sandy, utah
larry S.
west haven, utah
kyra H.
ogden, utah
"Good job!"
bryon W.
park city, utah
dawn P.
springville, utah
edward J.
ogden, utah
"Wasnt careful walking through the house. Also didn't knock just walked in. And replaced our cement slab with plastic"
bob S.
clinton, utah
"Fantastic Job"
duella S.
west jordan, utah
ned M.
south weber , utah
"The installers were on tine, friendly, and cleaned up nicely. In these times however, they should wear masks when discussing things with the customer."
larry C.
provo, utah
carol R.
ogden, utah
"Zack, Dane, Drew and Trent--very professional, friendly, hard working and exceptional employees of Barlow Service. Thank You to each one of you. Very respectful."
sharon E.
orem, utah
"I was very pleased that I didnt have to wait for service since I couldnt run the AC."
krin R.
farmington, utah
"clean, friendly, considerate and fast service"
ann R.
riverdale, utah
"I just needed to fix air conditioner, but was told it would be better to replace furnace and air conditioner. Offered me a way to pay monthly."
mike E.
ogden, utah
"Very informative and patient with explanations"
debbie M.
ogden, utah
"Sylvia did a great AC service as always...she's wonderful to work with."
terry C.
harrisville, utah
"The crew was very professional. They worked hard a even skipped lunch to get the job done very hot conditions."
perry S.
farmington, utah
ms marlowe M.
salt lake city, utah
"Prompt, polite, informative and helpful"
becky S.
ogden, utah
max E.
murray, utah
"did his job well - still not able to cool the main floor."
jumy N.
north ogden, utah
"He was early on that day and I little worried that he maybe little late but he call and asked can he come little earlier. Thank you"
lenore B.
roy, utah
"Because my thermostat jumps to a higher temperature after I set it."
allen S.
roy, utah
"The tech was friendly ;and knew his job. He quick but sure"
doris L.
washington terrace, utah
mindy B.
west jordan, utah
"Very informative"
david J.
clinton, utah
rollin S.
salt lake city, utah
"Arrived early. Went right to work. Checked system thoroughly. Cleaned up properly."
linda J.
layton, utah
"The repair was done quickly and efficiently with respect to me and my home. The problem was explained to me."
steve S.
west jordan, utah
"Jorge was great, on time, friendly, quickly found and fixed the issue. Recommend to anyone. Came after hours on a very hot day."
jean A.
taylorsville, utah
"Not very happy to hear a new HVAC system was needed, but I am happy with how quickly service was provided. All of the individuals who helped along the way were sincere, respectful and accomodating to our needs. The installation team was early, they worked hard, in 95+ degree weather, for 9 hours. They took one half-hour break. I am completely impressed with their high work ethic."
robert D.
south ogden, utah
"Problem was resolved."
wildlife R.
ogden, utah
"Jared is a great technician, easy to work with and gets the job done. We truly appreciate him."
john H.
kaysville, utah
"Improved cooling"
lee C.
bountiful, utah
"Seamless, clean, unobtrusive"
gema O.
vineyard, utah
"Tyson and Austin worked for several days to provide the best solution for our home and with the best results."
rhonda B.
clearfield, utah
"He figured out my problem and got it taken care of."
dallas C.
eagle mountain, utah
karen N.
roy, utah
"Very knowledgeable and professional"
mike D.
ogden, utah
"Barlow Service Experts responded quickly to my water heater outage, anticipated my need for a new water heater, and were ready to provide alternatives. Installation was scheduled as soon as possible and went extremely well."
mrs j rusho R.
salt lake city, utah
"Chad worked efficiently and observed Covid 19 protocols."
raelene S.
harrisville, utah
"The technician that came to my home was very professional. He quickly determined what the problem was and took steps to solve the issue."
ned M.
south weber, utah
"He was ver4y informative and pleasant."
andrew A.
clearfield, utah
tammy M.
clinton, utah
robert P.
layton, utah
ray P.
orem, utah
lenore B.
roy, utah
"They were courteous and were in and out in a timely manner. They showed us how to use the thermostat."
charlet W.
w valley, utah
"Came twice and never fixed it, it needs freeon"
david S.
salt lake city, utah
"Matt is awesome, great communication."
dirk V.
pleasant view, utah
"They came out on the day I called and had the part on his truck"
stan E.
north salt lake, utah
"Worked hard and stayed to finish the job"
rob H.
farr west, utah
"James and Dane seemed to know what they were doing and were able to answer the questions we had"
katherine C.
ogden, utah
"Very helpful also a very kind man"
vaughn F.
brigham city, utah
"Both Dave and Jacob were very good at their jobs and helpful if i had questions which they answered very well."
jim D.
lehi, utah
mervin Q.
salt lake city, utah
sherry M.
provo, utah
robert H.
magna, utah
cindy D.
roy, utah
"The guy was here for 10 min and checked 1 thing and said that it was electrical and I paid 129.00 for this, What a rip off,"
lynn G.
salt lake city, utah
"very efficient"
jennifer R.
sandy, utah
"Technician was knowledgeable and super friendly. At the door he stayed a good distance away and when entering my home he put on a mask , made me feel good he cared all the way around. I was extremely nervous due to the Covid situation, A/C and time of year and potentially the financial Situation that may arise if the A/C could not be fixed . The technician that helped me was so great and fixed the problem while informing me of other potential issues and how to solve . He was fine with answering questions and having a hovering client. Honestly I cant say enough about my experience."
bruce G.
orem, utah
"Technician was very knowledgeable and explained to me what he was doing. He recognized right away what the problem was and replaced the defective part."
clayton E.
morgan, utah
"Technician was very good."
justin S.
eagle mountain, utah
"Jacey was nice and let me ask him a bunch of questions related to HVAC. It was a quick and easy fix and he got it done fast."
linda S.
roy, utah
merrill R.
salt lake city, utah
"We received a call telling us when he would arrive and he did. He went right to work and let us know the problem and what more should be done by Service Experts. Clean, quick and polite. Thank you"
ben M.
herriman, utah
"Justin came first thing in the morning on a Sunday and went out of his way to fix our A/C so we weren't stuck without it in the 100 degree heat!"
mike W.
ogden, utah
"The service man resolved the issue and replaced the coolant and adjusted something that should have been adjusted prior. the air conditioner works much much better !"
kathy B.
roy, utah
kristen P.
washington terrace , utah
"They were great. Just wish they were able to replace the faucet that couldnt be fixed."
barton B.
harrisville, utah
"He fixed the problem."
ken W.
clearfield, utah
"Trent checked the unit and answered the unit was running ok. Not the best temp drop, but was running as well as it could"
john H.
west valley, utah
"was very efficient, respectful and knowledgeable."
terri O.
odgen, utah
melinda O.
west jordan, utah
"they are always very respectful and knowledgeable"
joseph T.
north ogden, utah
"Very polite and seemed to do a good job. He however did not email me my receipt of his finished work."
lori L.
clinton, utah
"I love the professinial The on time and professional people."
john G.
bountiful, utah
kevin P.
layton, utah
james a.
washington terrace, utah
"they were cordial, patient and did a good job and left the utility room clear of some of the old a/c drain pipes that were fastened to the floor"
shannon B.
ogden, utah
david N.
kaysville, utah
"The installers were friendly and knowledgeable. They answered all my questions and helped me understand what they were installing."
jake K.
ogden, utah
"The Technicians were very helpful, informative and clear with my options and what the costs would be"
meitetsu T.
south jordan, utah
"Not enough explanation of what they did / found and I have to ask questions to understand. I found it myself later what was wrong but again, no explanation other than dumper is bad and need replacement with cutting walls and ducts. Unexpected charge of $280 for less than 1 hour diagnosis and no solution delivered."
gena S.
layton, utah
"Respectful, on time, eager to satisfy....Zack has been to our home in the past and it is always a great experience. I wish we could avoid the "new car" dealings it takes to buy a product - waiting for a manager to approve, etc. It seems we could all agree on a fair price with a decent profit for Barlow. Especially for customers like us who use Barlow for all of our home needs. I'd like to see "the pain" taken out of the process."
marc W.
salt lake city, utah
"Trustworthy, quality work and caring."
gema O.
vineyard, utah
"he did a whole assessment on my home, also brought new units to cool off my top floor without us asking to make it more comfortable for us while we waited on the new units."
becky M.
orem, utah
"They didnt actually do the work. They diagnosed that we needed a new AC unit."
mario H.
salt lake city, utah
"Im very happy whit the work Christian did"
diane C.
harrisville, utah
"I cant remember the technicians name but he was very respectful of distancing, got the job done and seemed very knowledgeable. Im sorry he had to put up with a few hornets."
kyle K.
ogden, utah
"Super professional and knowledgeable."
michael D.
west jordan, utah
"he did a great job and I am very satisfied with the work and it works"
janice F.
riverdale, utah
"I felt like I was being bullied by 2 people to buy things I didnt need. They threatened to condemn my furnace if I didnt buy a new furnace and A/C and the price of $18,000.00 over 10 years for an 80 year old lady is ridiculous. You tried to bully me into something I cant afford. You told me it would be impossible to find a new blower motor for my furnace. I would not have used your services no matter the price because felt threatened by your sales people. I called another company and they had a new blower motor installed within 2 hours, and guess what? They said your liars because there are universal motors!! And it only cost $500.00 for the part, installation, and the service call. Youre just trying to screw people!!"
mary J.
salt lake city, utah
"Altho I missed being here when Matt arrived he left a note and then called back frim his home. He is arranging a return and possible repairs."
norma S.
roy, utah
"Everything went as planned"
sharon M.
ogden, utah
brett S.
farmington, utah
"Jim was thorough and prompt as at restoring our air conditioning. His honesty was very refreshing as well."
kerry C.
north ogden, utah
"They didnt clean out the air conditioning system outside."
laura (rnt) (.
millcreek, utah
scot J.
west layton, utah
"Jim is always very nice and on time. He explains things very well."
carla B.
roy, utah
"They did a good job and where very informative"
lawynn M.
orem, utah
robert D.
salt lake city, utah
"Matt did an excellent job and was very good at letting me know what he was doing! When I need your services again I am requesting Matt!!"
nicole B.
south ogden, utah
"Sylvia is great. She give advice on how to better maintain the air conditioning unit. She changed a brittle connection."
michelle H.
washington terrace, utah
"Jim, the technician was quick in determining the problem with our HVAC system."
david J.
morgan, utah
"Very informative for what he was doing and what was completed"
nate G.
syracuse, utah
"She was on time, very courteous and explained things well."
jack C.
orem, utah
"No masks.... preferred!"
grayson B.
midvale, utah
"Very efficient, very professional"
russ T.
south weber, utah
"They were accurate, efficient and took care in doing the job right."
scott O.
spanish fork, utah
"Apolo was very courteous, explained everything he was doing, whether each part was ok or how long it had left, took time to explain different plan options we might be interested in & went above to board in cleaning out our central air unit which was a disaster! He deserves more than 5 stars for the job he did!!"
carole K.
ogden, utah
matt T.
cottonwood height, utah
"Matt completed an inspection, then discussed Findings with me."
bart H.
plain city, utah
lynette G.
ogden, utah
"Neither tech nor supervisor introduced himself. I think that is common courtesy. Also, supervisor did not wear face covering. Tech did not submit complete notes."
john P.
ogden, utah
"The technician called prior to his arrival and was very professional."
monica E.
west point, utah
"Everyone was highly professional and cared about their job quality. I would only suggest that giving a date and time for the installation would have been a great idea. There was no warning. Because I telework in the exact space, this was a huge inconvenience of not knowing. Also the city has not come out to inspect yet even after calling."
kay G.
ogden, utah
"Chris made sure to look for the little things that could be missed in cleaning and tuning."
gene M.
salt lake city, utah
jerry H.
taylorsville, utah
"excellent. Kind, patient. Knowledgeable."
janice M.
ogden, utah
"On time. prepared. friendly."
lawrence A.
roy, utah
"Dylan was polite,professional, answered our questions and corrected our problem quickly!!!"
gary H.
harrisville, utah
"They were courteous and I think they checked my A/C."
becky F.
provo, utah
winston T.
north ogden, utah
"I did not observe the work of the technician, but Trent has been here previously before the pandemic and I trust the quality of his work. However, when I went outside the next morning (appointment time was from about 6-7:00 pm), one of my log sculptures near my air conditioner had been knocked-over. If Trent knocked it over inadvertently, I wish he would have told me and apologized."
jay S.
ogden, utah
"I called another company that fixed my AC for a fraction Of what you were planning to do"
keith E.
south ogden, utah
"Chris let me know when he was just a few minutes away, performed the necessary tests in a contact-less manner, and informed us of the results in a friendly, professional manner."
rob C.
plain city, utah
"She was personable, seemed to enjoy her job and was thorough with her work."
monty D.
clinton, utah
"Great service, a little repetitive on replacing my whole system, but Im in sales. I understand."
nathan E.
farmington, utah
"The plumber did a great job replacing the hose bib. Not that I'm a huge Covid guy, but the technician was touching my phone/ credit card during the payment, not wearing mask, etc. I'm not normally concerned, but other clients might be freaked out"
christine G.
ogden, utah
evelyn P.
morgan, utah
"The technician was very nice and my air conditioner works so much better since he was here."
jared M.
clearfield, utah
robert G.
riverton, utah
"We bought the new unit on 6-9-2020. On 7-12-2020 around 6am, we found out the air conditioning was not working. I called Service Experts to report the problem. The young lady who took the call was very polite and concerned. She dispatched a technician (Jorge Mello). Jorge Mello was very polite, well mannered and professional."
donna M.
salt lake city, utah
"Matthew has been to my home before for furnace issues. He is polite, kind, and very knowledgeable/professional."
athena W.
layton, utah
"Called on the 4th of July. They responded immediately!"
steve G.
huntsville, utah
"Service repressentative appeared attenative to detail"
leann C.
hyrum, utah
"Dylan was a great technician and told us exactly what was going on with our ac unit. We had another company come out and they told us nothing."
ben M.
herriman, utah
"Justin is amazing. Arrived at our home within an hour of our call. Professional, friendly, more than capable of diagnosing the problem and getting it fixed. The man deserves a raise!"
james S.
ogden, utah
lucia M.
west haven, utah
laura M.
ogden, utah
"Chris was on time, quick and thorough. After a couple of bad experience when the technician didn't show up at all (and I had taken time off work to wait for them), I appreciate this."
susan P.
draper, utah
"The technician Jorge Mello was professional and courteous."
annette R.
roy, utah
"Very accommodating and professional"
kiku K.
midvale, utah
jaylene S.
willard, utah
"Great service"
brett R.
taylorsville, utah
lindsay R.
salt lake city, utah
williams V.
centerville, utah
"Dave and Zack did a great job, were professional and courteous and kept busy. They wore masks while in our house, which we appreciated. And they worked quickly and completely cleaned up the work areas."
merrill W.
provo, utah
"They were able to get my AC running again and listened to my concerns about the pandemic guidelines."
richard M.
fruit heights, utah
"Hi, is a very knowledgeable technician. I appreciated his friendly attitude in performing the work."
kami M.
plain city, utah
"They were about 2 hours late. I didn't get a phone call until it was past the time they should have arrived. But once the service tech arrived he took great care of my AC."
gary B.
roy, utah
"The technician was very knowledgeable and completely reviewed everything with me."
jane F.
washington terrace, utah
"He was very kind and worked diligently to correct my problem."
robbert L.
ogden, utah
"Serviced every, didnt try to sell me extra stuff. Explained what he did."
athena W.
layton, utah
"They came out on the 4th of July to get the air conditioning working during record high temps!"
bruce T.
spanish fork, utah
"We were told that the furnace was old and that the technicians were not responsible if something failed. (They thought it was something to joke about that the unit was 16 years old; however, this Unit has served us well and as they discovered is in good running order) In servicing our furnace and air conditioner the technicians were focused on telling jokes than on doing their jobs. (the wires were crossed; this could have caused the condenser to go out or the fan motor to burn up. I am telling you this because you would have been responsible for the damage) The technicians joked that my Husband looked "Grumpy" and asked when he was going to retire. I realize that we are older. It seems your employee's do not care about the individuals that they serve."
riley D.
west point, utah
"Trent was very professional and knowledgeable. On time and very quick with his work and friendly."
monika P.
roy, utah
michelle K.
hooper, utah
"It was after 9 pm when I called. Chris called before his next call to give me a heads up and then called again when he was on his way. He got here about 11:30 pm. He was friendly, polite, and answered my questions, even showing me the reason, which I found to be very helpful. He quickly figured out my problem and resolved the issue. He also said my refrigeration was low, not the problem, but he could fill it up while he was here, if that might be something I would want. We had company arriving on Friday and with the summer hitting hot, I didn't want any problems, so I had Chris fill it up. Even though it was so late, Chris was always friendly and courteous. He did wear his booties and his mask. Thank you so much for your quick service."
bob B.
sandy, utah
boone C.
salt lake city, massachusetts
"I was astonished at the high cost ($799). Was replacing two parts really necessary?"
sharon M.
ogden, utah
"They were polite, informative, knowledgeable, respectful, professional"
sergio V.
harrisville, utah
"The technician explained what the problem of the system was, what he found and what is going to be done to get it fixed."
paul P.
kaysville, utah
"Service was ok but committed follow-up never happened. I will reach out to another service vendor to complete the service work that Barlow recommended."
bonnie F.
layton, utah
donna A.
clearfield, utah
"He did the job as expected"
hector de medina M.
salt lake city, utah
jim D.
roy, utah
kevin E.
morgan, utah
"Very professional."
mary A.
provo, utah
"Jay Seems to know what he is doing"
val W.
centerville, utah
"Dave and Zack were very professional and courteous throughout the installation. They kept everything clean and were very efficient. Start to finish, they did a great job!"
neil G.
south ogden, utah
"Silvia is amazing...fast efficient very cordial...goes the extra mile to explain her work and needed services or parts...."
valinda V.
riverton, utah
"Darin always takes care of our plumbing needs. Great tech and he deserves a raise."
sandy J.
midvale, utah
"Salim was courteous, thorough and very knowledgable."
roland D.
ogden, utah
"job not complete yet .. haven't got the 220 volt motor returned to me ..it has been a week.."
mark T.
west point, utah
joyce A.
millcreek, utah
"Daren and Matt are intelligent, professional and friendly. I feel comfortable with them"
scott J.
sandy, utah
bruce B.
taylorsville, utah
landon B.
syracuse, utah
"Showed up early to appointment, very knowledgeable and informative"
kerry S.
orem, utah
"Tech was there on time and explained all the results."
janet C.
riverdale, utah
"Very efficient and did a great job."
jan H.
so weber, utah
mike E.
clinton, utah
"Rhett was quick, thorough and explained everything very well."
michelle T.
west jordan, utah
"Rusty was very professional , on time and is very knowledgeable. I highly recommend Rusty"
boyd N.
north ogden, utah
elizabeth G.
centerville, utah
robert S.
ogden, utah
"Dane and James were very knowledgeable and polite."
helen W.
roy, utah
"Whats on time answered all my questions"
beth P.
roy, utah
"Friendly and informed sales and installation crew."
lamont C.
south ogden, utah
ray H.
orem, utah
"Apolo was knowledgeable and did a through job."
brandon L.
murray, utah
thom M.
sandy, utah
"Efficient and informative. Allowed us time to ask questions."
jubal S.
roy, utah
"The gentleman that came; was super attentive did a complete professional job. He answered all my questions and explained the process and helped me take pictures for my insurance claim he went above and beyond."
kelly S.
magna, utah
"I am very pleased of the response and the sure feeling that my AC repairs were taken care of quickly, safe and very Professional. Christian was polite professional and CDC COVID compliant. A job well done!!! Thank you very much!!"
john S.
farr west, utah
lillian S.
west valley, utah
"It's true."
mindy D.
roy, utah
creston S.
centerville, utah
sandy P.
provo, utah
"they continued to find out what was wrong and then fixed it."
mona P.
provo, utah
"Very professional."
kathy T.
midvale, utah
"He was very thorough and explained things as he went."
kelly B.
kaysville, utah
howard R.
roy, utah
gordon R.
layton, utah
"He did an excellent job and was very through."
james K.
kaysville, utah
lisa T.
spanish fork, utah
stephen R.
provo, utah
"Jacey came late on a Friday afternoon to let us know our blower motor was out but that it couldn't be replaced until Monday. He didn't charge us for that visit and returned on Monday to replace the motor."
greg L.
centerville, utah
"Came on time and did a great job"
joleen J.
orem, utah
"They did no contact service. Well pleased that they serviced a/c and changed filter"
sanjin P.
sandy, utah
robert P.
salt lake city, utah
"Daren is always thorough and checks plumbing throughout the whole house to see if there are any leaks."
werner R.
bountiful, utah
david M.
midway, utah
"Technician was helpful and answered all questions"
tammy B.
west point, utah
gregory W.
washington terrace, utah
"Very professional showed me all problems and options."
glen H.
orem, utah
"Thorough; professional; knew what he was doing; timely"
lyle B.
ogden, utah
kerry B.
highland, utah
"ACCOMPLISHED REQUIREMENTS IN MINIMUM TIME, VERY PERSONALBLE AND EFFICIENT."
lynn F.
west haven, utah
diane R.
provo, utah
"The technicians are helpful and kind and seem to know what they are doing."
scott B.
fruit heights, utah
jamie P.
lehi, utah
"The Service Expert come super fast to my on-call appointment and fixed the situation at hand on that day."
joe R.
south jordan, utah
"He arrived as planned. He proceeded to perform the necessary procedures on the equipment."
kristine O.
genola, utah
anne F.
cottonwood heights, utah
"Christian was very friendly and efficient."
eddie R.
syracuse, utah
"They went out of their way not to trample any of my soon to bloom lillies or flowers. Everything was installed quickly and on time."
glen B.
west point, utah
"Wore a mask, wore shoe protection, friendly and professional"
cami N.
layton, utah
"Howard was skilled and professional, it also extremely personable and kind. We didn't have a regular plumber, but we do, now"
mark R.
sandy, utah
"Punctual; professional; seemed honest"
russ T.
south weber, utah
"The inspection was timely, efficient and complete."
larry C.
ogden, utah
wes H.
ogden, utah
"Pleasant, courteous, personable"
john A.
provo, utah
"An excellent job in a short time."
ralph B.
orem, utah
monica E.
west point, utah
"Prompt Service. Professional. Have not been scheduled for installation yet."
carol rental R.
west jordan, utah
peggy s.
slc, utah
"Explained what he would do and kept me informed as he worked on the furnace and air conditioner, and answered my questions and concerns"
william B.
salt lake city, utah
"Christian was courteous and knowledgeable."
christine C.
midvale, utah
riley D.
morgan, utah
"he answered all of our questions about all the different options, very approachable and well spoken."
joyce G.
ogden, utah
"Sylvia is great to Work with Great tech. Only thing I suggest with the vivid 19 is that they wear gloves and masks when in someones home"
tyler J.
ogden, utah
"Rikely Chambers was a great sales rep, very kind. Taylor Davis was a great technician and did a phenomenal job."
diane S.
draper, utah
"very professional"
tom D.
orem, utah
loan T.
sandy, utah
"He did very good job."
jim E.
orem, utah
"Ralph was very kind and knowledgeable about our unit and explained what he was finding during the service"
melinda O.
west jordan, utah
"they are always very good and very thorough."
paul L.
american fork, utah
marsha G.
salt lake city, utah
brad G.
murray, utah
"Matt is very a very knowledgeable and competent technician. He wasted no time addressing the problem and explaining my options moving forward."
montsey S.
pleasant view, utah
irva M.
salt lake city, utah
"Would be a 10 but would have appreciated things he moved replaced."
highline T.
west point, utah
randall D.
pleasant grove, utah
lori C.
marriott/slaterville, utah
"Outstanding workers"
roscoe S.
roy, utah
"The technician discovered the wiring on the air conditioner was incorrect. By correcting the wiring the air conditioner is much quieter and hopefully will use less power. He explained everything to me in a way I could understand."
steve T.
ogden, utah
"Sylvia is very helpful and answered all my questions and concerns."
james S.
ogden, utah
"The sales consultant tried to hard sell me on a promotional program that was being offered and expired on Saturday June 6th. I was told I would receive the quote by Friday June 5th and did not. I emailed and asked about the quote on June 7th and was told he was waiting on a response from someone else and that he would get me the quote by June 8th. I still have not received the quote."
kristine O.
genola, utah
denise T.
ogden, utah
"Very professional and Barlows have always been honest with what I need and dont sell me things I dont."
john W.
ogden, utah
"Sylvia answered all my questions, she was very thorough and clean."