Barlow Service Experts Reviews

"He spent the time to explain my issue and all options available."

"They did a wonderful job. THey gave me a great rundown on my furmnace and what was going on. They were very helpful with the questions I had."

"The technician was very nice and very fast."

"I was very impressed with how Rhett walked me through the process of what he was doing and was thorough with his inspection of my furnace. His expertise and customer service was very high quality and I was very impressed through the entire service inspection process. Thank you!"

"Punctual, reviewed results. Met expectations."

"Very informative."

"Rhett was very efficient and personable"

"Chris was prompt and courteous and professional, he gave me tips on how to save energy and other things about my furnace"

"Came on a Sunday"

"Great customer care!"

"The young man that came to my house was very professional and knowledgeable and respectful"

"Very professional and explained what they were doing and the options I have in the future."

"Rhett was very efficient and answered all of my questions. Service call was fast and effecient with no problems."

"Evan was very courteous and informative of our needs and future purchases"

"He did a great job."

"Called and arrived as promised. Quickly determined and resolved the problem. Very professional"

"They handled everything quickly and efficiently. They also explained everything on the inspection paper."

"The tech that came today did a good job of correcting an installation problem from the previous tech that did NOT do a good job."

"I'd is. A master"

"excellent service and professional"

"Did a great job"

"They were very nice, professional and efficient! He felt bad that he couldn't fix the problem..the drain wasn't clogged but was a septic tank issue, so he waived the service charge."

"Travis serviced the Heaters. Levi serviced the tank less water heater and water softener. Both gentlemen did an outstanding job. They were professional, polite and provided salient advice. Very thorought."

"Because it's True!!!"

"Quick response even though it was after normal working hours."

"Courteous staff-very professional"

"Service tech seemed irritated that he was there. Took apart the drain and used my drain cleaner. When I told him that it only works for a couple days. I was told that the company doesn't do anything else to clear lines. And then was charged more than the initial quote. When my own stuff was used for the job."

"Chris was very professional and did a great job."

"Good job"

"I was able to get help quickly when I needed it. I was happy with all the service I received plus knowing that I could rely on my furnace working."

"Howard did an exceptional job. Previously, I have plumbers come out and tighten a screw and call it good; however, within a month or so the lead starts back up. Howard went to the core of the problem and replaced faulty stuff which I really appreciate. He was also very informative, professional, kind, considerate, and fun."

"He was very pleasant and did his best on Thanksgiving morning to get us some heat. We had spotty heat the rest of the day and he returned the next day with the necessary parts to finish the job. Thank you."

"Dylan was very polite arrived on time and got right to work. He asked if I had any questions or concerns which you don't always get from other service people. Again very polite!"

"There were two guys, Taylor and another guy. They worked hard. Req'd morning for water heater and a few hours afternoon for heater, with a lunch break of < 1 hour. I tried not to bother, but they answered each question as I asked it, and before they began I mentioned my concern about old pipes being shaken too vigorously. I saw them take care with that, even when a bit inconvenient for them."

"He took care of my needs"

"Very punctual and professional."

"Good service."

"Not very informative."

"When the secretary called to set up appointment I mentioned for them to bring a thermostat because mine was having issues. This message didn't get forwarded to the tech thus necessitating multiple trips to my home."

"Sylvia did a great job and was very friendly.!!!!"

"JD explained in detail the condition of our two furnaces more than anyone has done in the past. He made suggestions on what could be done now and in the future to make our home more comfortable and healthy."

"Professional. Courteous. Friendly. Highly recommended!"

"I scheduled the appointment in line, received a confirmation email and no one came. Called 1 hour later and the appointment wad not on a list. They rescheduled later in the day and Dylan showed up."

"Reasonable price and obviously competent technician."

"Geoff was great. Explained what he had done, was very personable and a very nice guy!"

"Service techs were prompt, friendly and competent!"

"Very knowledgeable and professional in his work."

"He fixed the problem."

"Silvia was prompt arriving on time and completed the work in a timely manner"

"Tech was professional, worked quickly and efficiently."

"Its been nice having the security of knowing Im well taken care of"

"He did a great job"

"She is always on time, always smiling and congenial...and always presents professionally and she likes her job!!"

"Personable, arrived ahead of time, explained what she was doing. Didn't waste time."

"Technician was efficient, knowledgeable, courteous."

"Efficient knowledgeable personal person"

"First impressions were great. Crew was on point, prompt, and knowledgeable."

"The technician & consultant were extremely cordial, making themselves accessible and transparent about their work. They represented themselves as very knowledgeable and eager to share that knowledge with us."

"The guy is good. Thorough. Helpful answering questions."

"He said we needed a new furnace; and we thought that was a little strange, because we weren't having problems. We got a 2nd. opinion and sure enough, nothing is wrong with our furnace!!"

"Garth and Davis were very professional about everything and the new furnace is wonderful."

"Prompt and professional"

"He was good about explaining things."

"They came on time and got the job done."

"Trent is friendly, efficient and thorough and answered my questions."

"James was very friendly and explained as he went."

"Very respectful young man. He was very polite and answered all my questions."

"The service itself was great. My issue is with the amount I was charged. $75.00 for a 10 minutes diagnosis and then $79.00 for 15 minutes of labor."

"Appreciated their fixing my furnace in a timely manner; however, felt they were more interested in selling me a new one than fixing the one I have."

"He was very professional."

"He was very pleasant and answered all my questions, he was here longer than I remember on others so feel like he checked and serviced system more."

"Sylvia is always professional and does a thorough inspection."

"The original installation was very unprofessional, $14,000 for that. The addition of the 2nd vent was a 10 very satisfied. The 3rd service call repair the original installation was a 1 very poor, the 4th service call was the furnace just quit , water line froze no heat tape on the line. i would give that repair a 10. was suppose to be done as part of installation."

"Came on time; courteous, spent time explaining and answering questions"

"very courteous, efficient and cleaned up well."

"They were very informative on the condition of the equipment."

"Thorough"

"He was very professional. Made sure everything was working before he left."

"On time, polite knowledgeable"

"TECHNICIAN'S PROFESSIONALISM AND THOROUGHNESS."

"Evan was very professional and efficient."

"Tech appeared to be completely knowledgeable in his testing tasks."

"Questions were answered in very professional manner."

"Travis was very friendly and kept me updated on everything he was doing. He had a trainee with him so I know that trainee was getting some very good training. I would like to have Travis as my Technician for every service visit please."

"Silvia took the time to explain how the humidifier works and how to shut off and turn on the air conditioner. She was so helpful!"

"Barlow and the company has the best service and exceptional knowledge"

"No-show for appointment"

"OK"

"Fast, friendly service that was performed competently"

"Christopher answered all questions asked in an agreeable manner."

"Technician was very helpful and courteous."

"Very informative, explained what he was doing , educated on humidifier and clean air"

"The tech arrived at both houses on time and changed out the filter and checked the furnace"

"Prompt efficient service"

"prompt, courteous, and thorough. as well as quick to do the job."

"He did inform us on any questions we had."

"Lost heat from our newly installed AMU on a Fri evening. 1st Tech duplicated problem, but referred the fix (part replacement) for a weekday. Next Tech came out and could not duplicate the problem--this concerns me, just hope it doesn't come up again in the middle of a cold snap."

"Professional, courteous, knowledgeable technician"

"friendly tech"

"Always receive excellent customer service from Sylvia."

"Rhett is very good"

"The thing I did not like about the vist was that a sales rep showed up with the tech. I did not appretiate the extra pressure involved with that. If I was interested in purchasing anything I would reach out. I scheduled a service call not a sales call."

"Rhett listened to me, answered question & concerns clearly & knowledgeably. He was efficient and professional; totally different from installers who were stubborn, unprofessional, lied to us repeatedly. Dave was horrendous as worker and as a person. Made filthy mess, covered heater/ac w stickers. A horrible person."

"The technician was very helpful and knowledgable. I didn't like that they kept trying to sell me things."

"Evan is so friendly; extremely knowledgeable and honest. I like that!"

"Drew did well preparing a proposal for a new water heater and small furnace. I haven't made a decision yet on purchase because of some other matters distracting me."

"The temps in the zones are not where they should be. He turned on the humidifier apparently and 24 hrs later we discovered water had leaked from the furnace room into the family room. We are remodeling. If we had flooring installed it would have been saturated. The repair is supposed to be under warranty yet it cost me $250.00"

"Howard showed up to deal with 42 year old stuck valves. This is a nervous thing because one knows how difficult it will be to shut off the main water valves to the house. He fought with it, never forced it, and got it done, completed all the tasks intended and proposed replacing that main water valve, requiring shut off at the curb, which failed. He got the water company to arrive and schedule swap out of THEIR valve, which will enable Howard to return and do the main shut off inside the house. This is all really important stuff for 42 yr old houses. He was reassuring during the whole process. And the price was fair. IMO"

"Job not completed. Still needs metal repair where AC lines enter the house. Was told technician would return but have not seen him yet!"

"Everything went well, but he arrived an hour and a half later than the scheduled time."

"On time. Professional. Knew what he was doing."

"Courteous Technician, explains everything, thorough"

"I was late for the appointment, and the technician was nice enough to allow me additional time so that I didn't have to reschedule. Great customer service!"

"Fast efficient, knowledgeable"

"Work was very good. Tech was friendly. A few minutes late."

"Great job, service, and explaing job details!"

"Informative...courteous...professional"

"They were so helpful in making sure that our water heater was working right"

"I had an appointment several weeks later, but when there was a cancellation, they called me and did it today--as I wanted it soon. I was very impressed with the technician--Travis Malan. He was very professional, polite and courteous, and explained all he did to me in a way I could understand. He treated me much like my grandson would, which I appreciated,"

"Travis called before he came, wore shoe covers, was very knowledgeable about our furnace, gave suggestions for next time, explained what he did in detail. He is very respectful and answered all our questions. He is who we want going forward."

"He was friendly, considerate, and seemed to know his business"

"Knows his job I always ask for him"

"Very professional"

"Jim Murphy is very professional. He's very informative about my heating/AC systems keeping me updated on everything that needs to be done or if something needed in the future."

"She seemed very thorough and explained much"

"Warranty work is awfully expensive"

"Technician was very friendly and didnt waste a lot of time trying to up sell me on everything. Cleaned up nicely after himself. Good job."

"Technician was very thorough and conscientious in all he did."

"Technician arrived and was not aware of what servicing was required."

"Good customer service. Only thing didn't like was being offering an air purifier, which is optional. If I want something extra, I will ask about it."

"Travis was very courteous and polite and explained to me what my coverage was. I was confused and he took time to explain what I had signed up for. He left my house clean, not a mess, I will always ask for him to be my service tech."

"Travjis was very thorough in his examination of my heating and Air Conditioning equipment. He kept me informed about the work he was performing. Was very friendly and I felt confident that he knew what he was doing. Great Technician!"

"Tech was an hour late for our appointment"

"Appreciated their honesty"

"Honest and prompt"

"Jim is a very efficient and helpful technician. You are lucky to have him. I usually won't use anyone else. He is a jewel."

"The tech seemed knowledgeable and was speedy."

"ON time, great tech, efficient, answered questions"

"Technician was knowledgeable, informative and polite"

"The technician explained things very well."

"Cordial and efficient service!"

"On time, efficient, clean, knowledgeable, professional and respectful."

"Dylan order a cover for the air conditioner and put it on"

"Quality of Service, knowledge and attitude of Technician"

"very professional"

"She is very efficient & pleasant"

"She was very informative and answered my questions."

"Very knowledgeable and friendly. He has helped us before and remembers us."

"Daniel & Geoffrey were both very professional and helped us know the best way to care for our equipment."

"good people , good work"

"Chris was pleasant, he listened to my concerns, and gave me suggestions on how best to protect my equipment since I am finishing the basement where I have them."

"On time, professional."

"He was fast and thorough"

"He was very good and helpful"

"Our NEW Air conditioner/ Furnace has been installed recently. I am Extremely disappointed with what has transpired with your way of making a consumer feel that they are Saving money by having the Furnace have a long term contract. Having purchased a previous Furnace, and not having had problems. The Cost of our system and having had to wait longer than expected. i feel frustrated as to why the problems already exist after only 1 week. I would like to speak to the Manager concerning current problems."

"Everything went very smooth and happy with the installation process! Garth, Taylor, and Mikey did a GREAT job."

"Great!"

"Great experience - Technician Jon was amazing and very thorough"

"Jim was attentive, professional and efficient."

"Time was taken to check out my furnace to make sure it was running well. The technician was friendly, informative and presented himself well."

"Very courteous"

"Tech was very professional and courteous. Completed the task as requested."

"Very professional"

"What is the use of having a Plus service agreement if I can't schedule the regular maintenance until after my furnace fails and I have to pay for a service call. I called a week ago to get my 6-month check up. I was told that since the looked at the AC in May, the the technician shouldn't come out until November. A cob web in the system required a service call in September. I expect it would have been identified/cleaned out with the routine service that I wanted at the beginning of the season."

"We always ask for the same technician. He knows our furnace history and does a great job keeping it running."

"Confusion between the mailer reminder and the person calling to make the appointment."

"Prompt and courteous"

"Technician was very professional and friendly. Very knowledgeable! Took humidifier pad outside to avoid debris."

"The technitian explained everything she checked and did a great job."

"Nathan was very seriousin his work."

"I didn't get a printout so I'm not sure of the gentleman's name, and he did an excellent job and was here on time."

"He appeared to me to know what he was doing."

"The two technicians who came did a great job servicing my furnace and explaining all the steps that were done."

"Daniel arrived at the earlier estimated time! He was very efficient and considerate of our home."

"Friendly and efficient"

"I could tell he was a new fellow as how he talked but he was courtesy. Some of his words he was saying he meant in front of the washer instead of furnace and to remember to take the old filters away when he would leave. I mentioned it to him. He needs to double check his work."

"Showed up on time, used shoe covers, worked quickly and efficiently."

"Evan provided a great service and answered all of our questions."

"Sylvia always does a very thorough job."

"Both Jim Murphy and Dylan are Cracker Jack technicians and are exemplary employees of your company. Perhaps management could focus on your switch board appointment ladies as yes they were courteous and pleasant but failed miserably at making appointments in a timely fashion and failed communicating appointment times and thinking-about how her lack of appreciation for my job and life are important and caused me great stress having to rearrange my work day since Dylan told me last night he would be here by 8:30 AM and I didnt have any warning he wasnt coming until 9:30! He would be here by 4-6 PM. I have had 3 screw up with appointments in 10 days and if it hadnt been for the fact that your Technicians are sooo good I would be inclined to look for a better operated infrastructure of appointments setting staff Carl F Mandleco, PHD"

"I have no doubts the service was done correctly."

"They provided good service in a very timely manner."

"The technician was on time, no complaints there. The reason that I gave such a low score was because we were charged $96 for the technician telling us "there is nothing we can do about it. Call someone else". That information should have been told to us on the phone when we scheduled our appointment to have someone come and clear roots out of our sewage pipes, not after charging us a $96 visit fee. We will be using another company that has less deceitful practices in the future."

"The service call was done faster this time. Take 20 minutes instead of 90 minutes from the visit the last time."

"Dylan is awesome! He explained every step in a way we understand, no surprise fees, and exceeded our expectations interacting with our children and not getting frustrated by our children asking him questions."

"They both were great and explained everything in detail that I needed to know."

"Was quick and answered all ?'s"

"J.D. came today and fixed a blitzed thermostat for me and did a great job answering all my questions. He made sure I got all the discounts I qualified for and reviewed how I could prevent such a costly repair from happening again."

"Every technician that has ever been to my house is polite, professional, and very knowledgeable with what they do!"

"Technician was very knowledgeable and explained everything he was doing. Polite and helpful but not pushy."

"J D is obviously very competent and conscientious. He was also very courteous and thorough."

"Timely friendly snd effecient"

"Very pleased with service!"

"Evan was smart, polite and very helpful. He explained everything to me which helped me to know that he really knew his job. If I have need for further services, I will definitely ask for him. He was a great example of a professional employee from your company!"

"Very thorough and informing."

"Explained very well"

"Daniel is the nicest service technician i have ever met. he was very thorough and answered all of my questions. He was also very nice to my dog."

"They kept working until they found the problem and resolved it."

"I feel he was honest and very efficient ."

"The technician did a great job."

"Good technician"

"The technician was not only efficient and knowledgeable, he was friendly and gave me information on alternatives for keeping temperatures throughout the house nearly the same."

"Respectful, but did not seem to know what he was doing. Also did not complete the job."

"Geof is easy to work with and attentive to detail"

"Technician was very through in checking for problem."

"They were on time, clean, friendly, polite, and did a great job of fixing my furnace."

"I like my Service Expert annual maintenance plan and JD and or James who I request as my Technicians"

"Very professional and efficient"

"Very professional and efficient"

"Our heater is not quite one year old yet, but Sylvia checked over everything and explained to me what she had done. I had some questions, and Sylvia took the time to answer them. I appreciate all that Sylvia did for us yesterday. Thank You !"

"Water line broke on swamp cooler. Was very honest and straight forward about why it might have happened and answered all my questions."

"She is a pleasant person to have in my home. Always polite and efficient. Thank you for hiring knowledgeable and nice people. She did a good job. Doris Linford"

"He did a good job"

"The tech was very knowledgeable and helped us sign up for a program that will save us money for our next 2 visits."

"Process was smooth. The technician was great!"

"On time, pleasant, informative."

"Communication"

"On time. Work done in a timely manner and looked professional. I was so happy to take a warm shower after 4 days."

"Thoroughness"

"The technician was no help. He tried to be a salesman but didn't perform well there either."

"He figured out the problem and when he didnt have the answer he called to get instruction on how to fix it."

"Always on time, always very courteous, very, very knowledgeable, respectful of home, clear in communicating findings"

"The repairmen were early after a call, very friendly and knew what they were doing."

"Friendly, punctual and efficient!"

"He changed filter and quickly visually inspected inside and told me how we need a new system cause it was configured incorrectly to allow air flow optimal"

"Dylan was very professional, polite and courteous."

"Dylan was knowledgeable, efficient and helped expedite a part we needed. He explained things well and was polite."

"Sylvia came out today to get my heater ready for winter. She found a crack in an important part of the heater that could lead to carbon monoxide poisoning. She found the part was under warranty and drove to pick one up and arranged to have an installer help fix it right away. I was so impressed by her knowledge and ability to get it fixed quickly. Thank you, Sylvia and Geoff!"

"Zak treats me fairly and honestly."

"Having someone as knowledgeable as J D working on my equipment gives me peace of mind."

"I was amazed how quickly J D diagnosed and repaired my AC. Even though it was Saturday evening, he was here almost immediately after I called......that never happens! I also appreciated his recommendations to help me protect my investment. J D also had a pleasant demeanor"

"Polite and professional"

"Barlow and their technicians are knowledgeable and efficient in taking care of our heating and air conditioner."

"Professional and friendly"

"He did a great job"

"DJ spotted the reason for the call back right away and fixed it!"

"Required a call back because he forgot to reconnect a critical part. Didn't leave paperwork or new filter."

"Technician didn't seem knowledgable about the system. Never got a good answer on what is going on with my A/C"

"Sylvia did a Great Job and was So Friendly...She is the Best.!!!!! :Q)"

"You over charge"

"Technician took the time to do a quality job."

"they came swiftly and got us our air conditioner fast as well, during this horrid heat. I have a heart condition called heart failure, it sure made me happy they did what they did and at a reasonable cost they replaced our air conditioner."

"Took time and explained things to us"

"Very friendly! Levi came to my trailer to install my water heater, saw how horrible it was going to be, but my daughter said he did a great job, didn't complain with what he had to do to take care of us!! He needs a great deal of recognition for being a great employee! Her explained things my daughter didn't understand, great guy!"

"Sylvia takes great care of us. Always a pleasure to see/work with her."

"Jim is an outstanding service person. He is extremely knowledgeable regarding my HVAC equipment. He explains what the problem is (if any) and provides me with options."

"Geoff was very honest and informative about our options with the water heater and provided options"

"Honest quality work"

"I mean no disrespect to anyone, just frustrated that no one would tell me how to try fixing my air conditioner myself. My thermostat said Code 11, missing system. I checked the trouble-shooting manual. It said to reset the thermostat, which I did. It also said to cycle off. I asked the gal who answered the phone at Service Experts if she knew how to turn it off. She didn't and told me to ask the technician. I asked the tech when he called if there was a switch I could try before he came out. He said he needed to look at it. He came out, checked a couple of things and then he flipped a switch on the side of the unit downstairs, waited a few seconds and flipped it back on. The air conditioner was back on. I pay a monthly fee to cover maintenance. I still had to pay $75 for him to flip a switch."

"Our tech talked with us about our problem."

"When we discussed the unit that would be cooling my room above the garage, I was told and SHOWN PHOTOS that the unit would be mounted on the wall. This was important to me because as I told the sales rep, in the next year or two I would be pouring cement and if the unit was mounted on the wall, it would not be an issue. Now, when I pour my cement, I will have additional costs to have the unit disconnected, reconnected and recharged. The unit it'self is adequate. I was told it would not be an instant cool, I understand that, but wow, it takes a long time to cool down. I admit I only use it from time to time, so the unit is not running and keeping the temperature down. I need to make sure that I turn the unit on at least 1/2 hour before I want to use it. Maybe I misunderstood. I thought I paid extra to have a remote that I could control the unit with. I do have a wall mounted unit, I thought it would be more like our furnace that I could control with my phone. This was probably a misunderstanding on my part. The service techs who installed did a good job. They made the outside of the house good with the placement of the lines and the ground mounted unit. They left the house very clean. They were friendly and professional."

"Sylvia always does a thorough inspection when she's here. She tells me all she's doing and what the results are."

"He explained everything he did and educated me on the equipment."

"Didnt feel like a service call, more like a sales commission call."

"They took time to check everything Thoroughly as well as going over the pros and cons of many different options fitting my needs and circumstances ."

"Our new air conditioner did not work and it took a second day and another team to fix it."

"They were both PRO'S"

"Fast service and compitien work was done"

"Very knowledgeable, problem fixed very quickly at a fair price."

"Quickly found the problem and was very nice and courtesy."

"Would not accommodate my limited schedule and did not treat my need as a prioity. Said initally 8am then said it will have to be 6am. My daughter is just getting up for work. Grandson 5 and son in law works late and has to sleep. 6am is out of the question. Then said can come out in Sept when things cool down. I wont need it then. Going with someone else that treats all customers equally. We are done and will give bad feedback when anyone asks about Barlow."

"In the past I've always scheduled the AC/Furn maintenance for the same visit. Trent explained the benefit of servicing separately, which I appreciated."

"Very knowledgeable & friendly. If she needed something or had a question was ready to ask. Good explanation of situation."

"JD did a great job! He was very accommodating and went out of his way to get our situation resolved. Great customer service."

"Because the entire process was seamless and easy!"

"Very kind. Didn't mind me watching and asking questions. Made me feel confident in what they were saying."

"Service was very professional. Arrived on time and finished on time. Equipment working just fine so far. WHEN DO I RECEIVE THE $200 YOU PROMISED FOR REFERRING Robert Browning, 106 S 300 W, Clearfield ???"

"they did a great job"

"It is ridiculous to send someone out who's sole purpose is to scare me into buying things I don't need by quoting you high and telling me he would sell it to me cheaper. 20,000 for a new furnace is ridiculous and unneeded. WE had another serviceman come today and he is fixing the problem for hundreds of dollars not thousands!"

"very professional and did great work"

"Installers were great. Very courteous and positive and knowledgeable."

"Sylvia, answered my questions, but could not know how long my A/C would work if I did not replace the capacitor"

"He came back very quickly to fix the air conditioner so we were comfortable."

"They was nice and informative"

"The technician was knowledgeable and friendly"

"Howard did a fantastic job."

"I didnt feel pressure to do something I wasnt prepared to do, he was fast and friendly.. the air conditioning has worked great ever since ."

"My wife was home and she said the workers were very nice."

"Very personable and knowledgeable."

"Very friendly, excellent customer service."

"they were very polite and knowledgable, they came out the very night we called and lent us a window cooler (which saved us)!"