sandra H. west point, utah June 03, 2023 "I was very happy with the help I received from the technicians."
george H. provo, utah June 03, 2023 "Service technicians were professional and competent. They explained everything they were doing. Told us how to use the system"
julie M. south weber, utah June 03, 2023 "Caleb was friendly and courteous. He seemed knowledgeable and competent. He contacted me when he was on his way to my house and communicated what he was doing while here."
phillip M. provo, utah June 03, 2023 "Mourn showed up at the scheduled time. He did a quick and efficient job. He was very friendly and answered all my questions."
terry E. huntsville, utah June 02, 2023 "Jim Murphy does an excellent job. He is very knowledgeable, efficient, helpful and friendly."
marilyn L. morgan, utah June 02, 2023 "I have used your Company for several years. Jim Murphy is very competent and I trust him completely to do a superb job."
jill Y. west point, utah June 02, 2023 "Rylie always does a thorough job. She is also very respectful and informative."
jacque N. orem, utah June 02, 2023 "Been with this service for many years and rely on their expertise. Todays service with Griffin was exceptional"
craig R. liberty, utah June 02, 2023 "Ty was very polite, knowledgeable and professional. Will always ask for Ty when I need service."
betty T. salt lake city, utah June 02, 2023 "Love knowing that everything is in working order before start of season. And, that if something does go wrong Service Experts will be out to fix it in timely manner."
alyson G. midway, utah June 02, 2023 "Griffin was punctual, polite, wore shoe covers in the home, and was professional."
linda P. farmington, utah June 02, 2023 "Jim has always checked everything to make sure working properly."
malinda R. north ogden, utah June 01, 2023 "Dan Peterson explained very well what was going on when the tech was working on my unit. I liked knowing what they were doing"
ruby K. salt lake city, utah June 01, 2023 "The service technician made me feel like he was really concerned about my problem and was determined to fix it."
james C. murray, utah June 01, 2023 "Friendly, Efficient, Knowledgeable, Covered everything and explained"
james C. murray, utah June 01, 2023 "Friendly, Efficient, Knowledgeable, Covered everything and explained"
cindy D. centerville, utah June 01, 2023 "Caleb did a great job and everything is working just fine."
zoreh F. cottonwood heights, utah June 01, 2023 "Sawyer knows what he was doing and is so nice and friendly I appreciate him very much thanks"
john D. ogden, utah May 31, 2023 "Ty answered all my questions with experience and knowledge of the system and was very thorough."
leeann and steve H. highland, utah May 31, 2023 "They seemed to be thorough and took the time to complete everything. I appreciated Griffin using the hose to spray off the air conditioning unit."
gloria O. roy, utah May 31, 2023 "Darren did a great job explaining what he was doing, going to do and why he was doing it."
mary F. washington terrace, utah May 31, 2023 "Darren was prompt, efficient, friendly and in doing his job kept me informed and cleaned up after himself as well as respected my wishes."
melanie F. fayetteville, ohio May 31, 2023 "They were considerate and professional despite the chaos in the house!"
david N. holladay, utah May 30, 2023 "2 1/2 Hours old out and new in and Air Conditioner now works Great also along with furnace."
karen S. north ogden, utah May 29, 2023 "Were here on time, friendly, and knew what they were doing. Explained everything to me."
emma A. ogden, utah May 29, 2023 "Rio was very helpful, patient, kind, and knowledgeable. Explained what he was doing so I could understand."
joyce Y. orem, utah May 28, 2023 "Friendly service, clear explanations and answered all my questions"
lloyd M. north ogden, utah May 26, 2023 "He provided insight for proactive protective maintenance and added a hard start kit to protect the life of compressor motor for up to 16 years."
francis T. morgan, utah May 26, 2023 "The technician said polite, answered any questions, explained any potential future problems, and he did a GREAT job. Your company has always treated us quickly and fair. Good job!"
dick T. sandy, utah May 26, 2023 "Weve been with you for a very long time and the service has always been great. Today Sawyer, called to let us know his ETA, did a through service, and answered some questions that we had. We were interested in learning about the air purifier system and Dan went over the options in detail. Thanks, guys!"
richard B. provo, utah May 26, 2023 "Both Griffin and Troy explained what they were seeing and doing. Showed pictures of my system"
corey S. ogden, utah May 26, 2023 "I wanted the filters changed, not left at the front door . My wife was home."
tilly B. alpine, utah May 26, 2023 "Right at the time they promised. Very friendly and so very quick. Explained all and were gone in no time."
helen W. saratoga springs, utah May 25, 2023 "Have used your service in Taylorsville for many years and wanted to continue when I moved"
kenneth or teri (spouse) T. elk ridge, utah May 25, 2023 "Jacey and Nic were both helpful, answered questions and were very patient."
diane R. washington terrace, utah May 24, 2023 "He came on time and was pleasant and thorough. He answered my questions and explained what he did and what might need to be done."
garrett M. roy, utah May 24, 2023 "The tech who came by did a thorough job. Explained what he did and why, great work!"
denise S. provo, utah May 24, 2023 "Brycen did a great job educating me on how to maintain my equipment."
annette K. herriman, utah May 23, 2023 "Harry did a great job explaining what needed to be done and in answering our questions."
bill B. salt lake city, utah May 23, 2023 "He serviced the unit in the morning, and then it didnt work. When I called, he was back here within an hour and quickly diagnosed the problem and we got it fixed. Apparently it had nothing to do with his earlier work"
vicky L. salt lake city, utah May 23, 2023 "Informed about arrival time. Informed about status of equipment. Questions answered in an informative way. Work completed in a timely manner."
margery H. springville, utah May 23, 2023 "I've been using this service for years and I know that I feel more secure having my air conditioner and furnace checked every year, knowing they are running the way they are supposed to."
kathy C. south jordan, utah May 23, 2023 "Jon was great! He checked my furnace and air conditioner in a timely manner"
janae C. orem, utah May 23, 2023 "It was so easy to make my appointment. Griffin was very professional and respectful of me and my home. He answered all the questions and I had and explained everything really well."
susan W. farr west, utah May 23, 2023 "The tech Chris was wonderful. The gal I called on May 1st to make appointment. I'm not impressed with at all. My appointment was made on 5/1 by phone when I called May 19th, she told me I didn't have appointment. I had all information from our conversation from May 1st."
advantage L. richardson, texas May 22, 2023 "Brandon was able to get us running again. This is his 2nd trip for the same issue. We hope it continues working without any additional problems."
bill B. salt lake city, utah May 22, 2023 "Bad timing to ask. I have always been satisfied with your service (Dennis is GREAT!), but since Harry serviced my upstairs AC unit this morning, it hasnt worked, and its getting hot up there."
mike B. ogden, utah May 22, 2023 "They took time to explain to me what they were doing and about questions that I asked"
sandy T. provo, utah May 22, 2023 "Griffin was especially helpful answering any questions with patience and clarity."
val W. centerville, utah May 22, 2023 "Jim was very efficient and professional. Also very good at checking all the parts and their functionality. He is also a very courteous person who is very pleasant to work with."
raymond B. santaquin, utah May 22, 2023 "Quick response to my call for help. Knowledgeable and direct as far as troubleshooting the problem. I gave a 7 instead of a 10 because the follow up time for the next morning to fix the problem was not clear. I had to call again to make sure it was going to be done in the morning and make another appointment myself instead of just assuming it would be in the morning like was said. /No clarification on time frame to get the problem resolved"
david H. plain city, utah May 21, 2023 "Called Barlow to report error code on thermostat. A technician arrived the following day at the appointed time and took care of the issue. Tommy was friendly and knowledgeable and updated us as he worked. Great service in a timely manner."
apolo R. orem, utah May 21, 2023 "Ralph is amazing. He had great tips for us and he had everything prepared. He was also able to answer all of our questions that we had."
jen R. south ogden, utah May 20, 2023 "You didnt even show up. Had an appointment with you. No one showed up. I called and you said it had been cancelled. What a waste of waiting around all day waiting for you."
susie S. kaysville, utah May 20, 2023 "Technicians were courteous well qualified and did an excellent job installed the air conditioner..l was very impressed with the entire experience"
nancy L. brigham city, utah May 19, 2023 "They were professional, friendly, and answered all my questions."
david M. murray, utah May 19, 2023 "Tech was very efficient and thorough, doing spring tuneup/checkup."
john D. salt lake city, utah May 19, 2023 "Harold showed up right at the beginning of the scheduled window. Work was completed quickly. Harold provided a very detailed explanation of his work and findings."
fred S. layton, utah May 19, 2023 "Jim, was very helpful in getting the parts needed, and checking my system to make sure everything was in good working order for the summer! He the best!"
ray T. midvale, utah May 19, 2023 "Roberto was fast and was willing to explain what he was doing. Treated us like he wanted us to feel good about him being here. If it is possible I would like to have him come every time."
cindy R. north salt lake, utah May 18, 2023 "Jon is very knowledgable and is fixing so many problems with our dehumidifiers. He sees solutions and is able to fix problems that have continued for 7 years. For example, the drain under the dehumidifiers has over flown 3 times and ruined the racketball floor beneath. The other company just cleaned it out but didn't do anything to fix the main problem which was that the drain took many turns and was not sloped enough to drain properly. Jon fixed that problem and many other things. We are so thankful for his expertise."
michael P. west jordan, utah May 18, 2023 "Jillian was prompt, polite, and took care of everything with little interruption."
suzanne G. provo, utah May 18, 2023 "Very professional and knowledgeable technicians. Also friendly and explained things well."
lowell L. sandy, utah May 18, 2023 "I never give anyone or any company a "10" rating as there is always room for some type of improvement, yet a "9" rating is very good."
connie L. taylorsville, utah May 18, 2023 "Both Zorrey and Tyler were great, very knowledgeable and provided us with our best options."
deborah P. south jordan, utah May 17, 2023 "The service man did not carry necessary part for the repair."
garrett M. roy, utah May 17, 2023 "I submitted a request last week for you guys to come do a maintenance inspection of my AC either today or Thursday as part of my membership plan with you guys. I did not get any confirmation email or text stating the day or time (since it has you list two preferred dates). Where I got no confirmation I figured you guys hadn't gotten around to it and would just reschedule it this week with a phone call since it seems like you didn't get the online request. Cut to today where I get a phone call stating your tech would be here in five minutes. Since I received no confirmation, I just assumed no one would be here today and would have rescheduled anyways since I have come down with a sickness this week. Hopefully that didn't count as one of my two services for the year and that I can have someone reach out to reschedule for next week or so."
pat B. north ogden, utah May 17, 2023 "Chris answered questions I had regarding my thermostat. Very helpful. Did his work efficiently and effectively."
rickie M. salt lake city, utah May 17, 2023 "I have always preferred Barlow Service Experts. With the exception of a continued billing issue, I have been very happy with the service they provide."
jeff T. stansbury park, utah May 17, 2023 "The tech was amazing his knowledge and professionalism was outstanding."
richard D. west jordan, utah May 15, 2023 "The tech was informative, courteous and kept us updated on the work he was doing as he moved from inside the house to the outside. When he was completed he gave us a complete run down on our system and how it was performing."
joseph G. sandy, utah May 15, 2023 "Appointment scheduled for my convenience. Technician was familiar with my equipment. Technician communicated very well with me."
ellen and jane J. salt lake city, utah May 15, 2023 "Punctual, efficient, skilled, persona keeping, professional, clean"
michelle W. ogden, utah May 08, 2023 "Our Sales Representative was prompt, explained everything in depth, and got our installation date as soon as possible."
stephen F. sandy, utah May 06, 2023 "Showed up ealier than estimated. Quickly made diagnosis. Gave estimate of work needed and proceeded to quickly do the job."
gilbert E. ogden, utah May 01, 2023 "Technician was great, follow up appointment was not, technician had to come back out for additional repairs and nobody showed up, no call. When I called the office they said they couldnt check because of a software issue, they were supposed to follow up and never did. When I called the next day front desk said that they had messed up."
robert A. sandy, utah April 30, 2023 "Very knowledgeable and friendly. Made us feel as if we were a priority and he was trying to do what was best for us and not sell us things we didnt need."
kay G. ogden, utah April 29, 2023 "After only 5 weeks after installation, the heater stopped working. I called and someone was sent out to discover the problem. Rodolfo came out and progressively figured out the problem and fixed it."
timothy O. sandy, utah April 27, 2023 "Harry seemed to know what he was doing, and he was diligent in getting it done."
brent T. layton, utah April 26, 2023 "Arrived on time, performed all checks and provided clear explanation of work ordered"
randy F. kaysville, utah April 26, 2023 "The service technician was professional. But I was canceled twice and I needed this service completed with the sale if my home."
robert M. provo, utah April 26, 2023 "On the "easy to do business with" question below, I find it tricky to work with the after hours people, who are not local and therefore are not familiar with my HVAC system (though presumably they have access to my account)--I often have to explain the same thing over and over. (This didn't happen with this service appointment, it was entirely scheduled and taken care of locally)."
antoine P. sandy, utah April 26, 2023 "The technician was really knowledgeable and didnt to find issues to make us pay really honest. Better team than first time."
robert O. layton, utah April 25, 2023 "The tech was very helpful with answers to my questions, and was very pleasant and positive"
david M. murray, utah April 25, 2023 "Technician was very knowledgeable and friendly. Quickly determined what was needed, to fix toilet leak. After getting new water tank, took very little time to switch. All is good now. Have been customer since 2014."
maria A. salt lake city, utah April 25, 2023 "Sold me a discontinued air conditioner at a higher price than I intended to spend for my small square ftg. home. My fault in that I made a hasty decision and should have gotten other estimates."
healthy me H. south ogden, utah April 25, 2023 "Efficiently did the routine service. Did not leave a mess on my shop floor. Legibly and clearly wrote on the invoice what was done and the size of the filters replaced."
dorathea M. clinton, utah April 24, 2023 "Everything went great Technician was knowledgeable and courteous"
jess F. clinton, utah April 23, 2023 "They came on time they worked hard they put everything together and they cleaned up after themselves"
matt T. sandy, utah April 23, 2023 "Plumber was supposed to come out to tell us which shower valve we need to select for our purchased replacement trim and head. Instead fixed the existing valve for an outrageous price. Just come out and do the work you were asked to do."
kristie G. salt lake city, utah April 23, 2023 "Brandon was really good. Went through everything. Great technician."
john P. ogden, utah April 23, 2023 "The technician was professional and kept me informed of her situation."
dennis F. bountiful, utah April 23, 2023 "Service was done professionally and recommendations were accurate."
larry M. roy, utah April 22, 2023 "Ofc Mgr didn't return my call. A conversation the same day would have appeased me then, but not now! I wasn't informed of the ROUNDING UP POLICY before the refrigerant was added to my A.C. unit. Tech stopped at 1.5 pounds--an added $45 [totaling $180] and a lame excuse jeopardizing future purchases and services."
johnnie G. roy, utah April 22, 2023 "Well informed technicians. Checked both air conditioner and furnace thoroughly; Answered all of my questions. Were polite and willing to check everything. They were late arriving at my home but explained they had difficulties at the appointment before they arrived at my home. (I wouold rather have technicians arrive in the early morning !!)"
bill H. ogden, utah April 22, 2023 "Dan has visited on service calls several times over the years, and is always helpful and knowledgeable. We're now on track to repair a component that has been an issue for years."
walter M. sandy, utah April 21, 2023 "Fast and efficient. Ordering of new system and full replacement was done within 24 hours."
david Y. ogden, utah April 21, 2023 "I always Request technician Jim Murphy because he is so very good and thorough in performing my maintenance and repairs. I truly appreciate Jim's professionalism and his courteousness"
burke T. orem, utah April 20, 2023 "Seemed to do good work, were careful not to damage anything, moved quickly. Since I cannot see inside the vents, I don' know how clean they got them."
jonathan R. salt lake city, utah April 19, 2023 "My only complaint was that the technician tried to upsale me on surge protectors for my furnace/ac. Based on his description I thought I would be paying $200. When he gave the bill I was shocked because it was for $400. He needed to be more clear with me about the total cost up front. I regret getting those surge protectors."
sheila C. ogden, utah April 18, 2023 "Even being late in our time frame you still came that night, we really appreciate that."
sharon B. salt lake city, utah April 18, 2023 "Brandon was thorough and explained the service and gave me choices."
del B. midvale, utah April 16, 2023 "They were efficient and thorough. They had one suggestion which I took. They were also clean and respectful b"
david H. sandy, utah April 15, 2023 "Two technicians came for most of the time. The technician who stayed until completion was Jillian. She was very respectful and easy to work with."
ann M. kaysville, utah April 15, 2023 "The technician was skilled, yet more pushy than I like. Could your people speak a little quieter? A little slower?"
steve D. west valley city, utah April 03, 2023 "Because the person doing the work was nice, explained what he was doing, and things that we should lookout for. The service man had some pretty good dad jokes I have passed on to my children and grandchildren all of whom laughed."
jean E. farr west, utah April 02, 2023 "The work on the air conditioning was very acceptable. Neither of the workers introduced themselves by name I needed an electrical person, and they made those arrangements for the following dayThat gentleman came the next day and said to go quickly and purchase a new sump pump as they were selling fast. I got the pump and installed it around 5;00 P M It didn't work as expected. The next day the person from Connect Internet came and said there was a problem and several of my electrical outlets were not working. Now I am in need of an electrician that can remedy my problems. Please send me someone who can fix my problems."
david D. layton, utah April 02, 2023 "I love having such a nice system. Your team always provides great service."
peggy E. south jordan, utah April 01, 2023 "it took three service calls to get my heater working on Monday, March 27 the first thing the repair person said to me was you probably need a new HVAC its 15 years old very disappointing that thats the very first thing I hear before he even looked at it. I think this technician thought he was talking to my 88-year-old mother and would be able to convince her to buy a new HVAC system. I was very clear that I was not buying a new HVAC system please just to get it fixed I paid $82 for the service call. I was told that it was fixed -it was not I had to call back and have another person come out - the second repair person Brandon came on the 28th and I believe the 29th. His whole goal was to get my unit working. He was thorough and got it fixed. additionally when I called on Saturday, March 25 I was very clear about a different and new phone number and yet on Monday, March 27 the service technician called the vacant home. The rest of the survey is going to be middle of the road, because I really feel that you let me down with the exception of the receptionist who seem to really want us to get it right and Brandon who got my heater working? Im just really disappointed. once again, please note that the phone number on this account has changed to 801-698-2694."
anne F. cottonwood heights, utah March 31, 2023 "As usual, techs are very friendly and knowledgeable."
ted S. ogden, utah March 31, 2023 "I appreciated Darren's diligence in finding the elusive leak in our water heater. The only reason I didn't rate this a 10 is because after the leak was caused by your team replacing the recirculation pump in Spring of 2022, you sent 3 different teams to fix that leak, but didn't send the team that installed the recirculation pump who would have had the best chance of knowing what they disturbed and finding the leak."
gloria R. ogden, utah March 30, 2023 "They always call to make an appointment is needed for clean. For the most part, the people are very friendly are very polite."
daniel U. farmington, utah March 30, 2023 "Polite technician. Didnt try to seek me things I didnt want or need."
jason C. roy, utah March 30, 2023 "Having the price of the job more than triple in a matter of weeks is outrageous. I'm waiting to get some mold taken care of, but we just wanted to get our shower drain functioning again in the meantime and the price for the job went from $500-$700 to $1,500 just for a new peatrap."
ron D. herriman, utah March 29, 2023 "Expert professional service, I never question the quality of work"
val rental R. washington terrace, utah March 29, 2023 "Quick response to a potentially serious problem. Flexibility in scheduling a water heater replacement. Courteous treatment by everyone we dealt with!"
mary bryant B. roy, utah March 28, 2023 "Service techs are always on time and always willing to explain things and answer questions. They are professional and also respect my home."
sheryl R. ogden, utah March 28, 2023 "Tommy was great ! Very personable and very thorough . When I need a tech, I would prefer to have Tommy !"
merlin F. layton, utah March 27, 2023 "Rodolfo and Ryan did a very good job. We were very happy with what they did."
sheryl R. salt lake city, utah March 24, 2023 "We have had one technician come to check on our new furnace, and two others came to install new water piping. Both visits resulted in excellent work. We could not be happier."
cecil C. syracuse, utah March 23, 2023 "They are fast, friendly will answer any questions you may have"
kay G. ogden, utah March 22, 2023 "A day later Rikely made sure everything was done according to the contract and the workers worked in a professional manner. When I needed to make a phone call, they stopped the sawing for a time. I would go out and ask questions about how they were setting it up and they would take the time to explain. Chad was very polite in all of his communications (he is the one I talked to the most)."
ned M. south weber, utah March 22, 2023 "The technician was brutally honest about the system and past shortcomings the Barlow had done. I find that level of honesty refreshing."
justin A. washington terrace, utah March 20, 2023 "I paid an extra $6,000 or so dollars to have them come out and service my air conditioner and furnace. They promised a new air filter each time (which I did not receive until this last visit) and a UV light replacement as need (which was never checked) until this last visit. If Sylvia and the gentleman she was training had not been the techs that came out last week, I would have given a rating of 1-2."
james E. north ogden, utah March 16, 2023 "Well, any time I talk with the techs about jobs at my place they quote prices that are WAY high. They are nice people but a $1200 quote for a two hr job changing out a tub valve is an out right ripoff. Thinking about the price of the item and I know there are plumbers that will do it for under a hundred an hr.. I was even told that that quote was with a few hundred off because I already have an access panel to the valve. ??? I am sorry I have to tell you this, but they were nice."
sylvia C. ogden, utah March 15, 2023 "The workers who came to check my WS were quick, kind and had problem corrected quickly."
mark H. roy, utah March 13, 2023 "Barlow was able to change my furnace quickly. Financing is a plus. Very courteous employees."
michelle H. washington terrace, utah March 10, 2023 "Barlow has consistently provided me with good deals when purchasing additions to my HVAC system."
charles C. layton, utah March 10, 2023 "I think, be charged $80.00 to pushing a button to reset the thermostat to communicate with the furnace was a little excessively high."
kay G. ogden, utah March 07, 2023 "Rikely takes time to understand the customer; he does not force what you do not want."
david B. holladay, utah March 07, 2023 "Kip did an excellent job. He found that more work was needed to do the job right than he originally quoted, but didn't charge me extra for the error."
janet E. bountiful, utah March 06, 2023 "Quick response, very nice technicians, professional service."
dwight B. farr west, utah March 04, 2023 "I think Barlow services was great. Communication with them and the response of an estimate was fast. The plumber on the other hand did not break down the estimate. I am not sure why installing a Sump Pump would be this expensive when the concrete hole was already there. The quote did not include a breakdown of the services. The plumber also asked if we had another estimate. While an estimate of 600 dollars was low for the other plumber, and maybe too low, I felt 2275 was way high."
carl H. layton, utah March 03, 2023 "Rodolfo was very professional and effective in identifying a small water leak that had huge consequences. Very pleasant and efficient."
john L. brigham city, utah March 01, 2023 "Helpful & quickly figured out issue. Double checked to make sure the issue was actually the issue & not something else!"
amber B. west haven, utah February 28, 2023 "The guy that came to our home to deliver salt this last time did not want to put booties on to come into our home. I had to make it clear that he was not welcome in unless he did. The ground was wet and I did not want the dirty water tracked in our home to the floors our children play on. We also had a significant amount of equipment installed into my dads ($25k worth) the salesman had no idea what he was doing. He told us we could pay with one form of payment but we could not. He also said that there was only a flat fee which there was not. A part of me felt lied to while the other part of me felt like he was just a fool to be honest. We have always enjoyed working with your company and referred you to others however lately the people you have are really bringing down the way we view your company."
david L. layton, utah February 28, 2023 "Friendly, knowledgeable salesperson. wledgeable salesperson."
jessica B. west jordan, utah February 28, 2023 "The technician, Kyle who came out was very educational. I explained my concerns and what had previously been told to me about my furnace. He made me feel like I didnt have to get a new unit currently. He fully explained everything to me."
walter P. layton, utah February 27, 2023 "Rylie (sevice tech) did an absolutely fantastic and thorough job. Extermely knowlegable and professional"