Barlow Service Experts Reviews

"I have been fairly disappointed with the last few service individuals that have come to my home. I have considered dropping Barlow because If this. Harry Boswell was a superb technician. It was obvious he was extremely knowledgeable. Great service individual."

"very professional and knowable"

"Harry was very courteous and got right to work. He was punctual and professional. And he explained things about air conditioners that I hadn't thought about, which was good info to have. Harry did a great job!"

"Nice to be reminded that it's time for a maintenance check."

"Everything was handled well as usual"

"Harry was thorough and answered all of my questions."

"James did an exceptional job cleaning and maintaining my air conditioner."

"Harry was very personable and knowledgeable about his work and very informative about the answers to my questions."

"The tech was on time and all the services were performed."

"Rodolfo did a great job and explained everything that he did."

"George was prompt, courteous, knew what he was doing and helpful with a concern we had."

"Your technician was professional, knowledgeable and kind."

"The tech answered questions and provided outstanding service"

"Tech was very friendly, helpful, willing to please. Gave (hopefully) good advice."

"Harry Biswell was friendly, courteous, professional, and helpful. He took the time to explain what he was doing and also provided tips to provide better cooling and save energy at the same time."

"It's good to know I will have air conditioning that works in the coming summer,."

"Courteous professional service"

"did great. Informative, etc."

"Sylvia was professional, courteous, and efficient."

"Technician was very patient with me and arrived in a timely manner."

"technician very personable and answered questions completely"

"Techs excellent, prompt service"

"The appointment was easy to make, I was kept apprised of the appointment and the service was done efficiently."

"Paul Termunde was on time & very professional. Assessed the drainage situation & repaired with speed & quality work. Im very satisfied!! Thanks Paul & Barlow Service Experts."

"Trent always explains things very thoroughly."

"Rodolfo was helpful and gave good advice on several questions I asked."

"Service tech arrived on time, was polite and courteous, and performed all services expected. Cost to be charged for service was only issue."

"Suggested replacement was done surprisingly rapid and clean and polite"

"TECHS WERE GOOD..SALES CONSUTANT NOT SO MUCH...NO FOLLOWUP ON POTENTIAL NEW EQUIPMENT INSTALL."

"On time and answering my questions"

"They got the job done quickly."

"Harry Biswell did a great job. on my annual air conditioning check. He arrived on time, was very courteous and spent time answering my questions."

"On-time, good customer service, well -qualified."

"Jim did a great job....hadn't installed the Amazon Smart Thermostat (Honeywell) before but figured it out fairly quickly....very friending and did quality work"

"Barlow comes every year and our systems continue to work to our satisfaction.. The technicians are always polite, professional, and efficient."

"Technician didnt reply connect anything"

"I have been with Service Experts for a few years and every year you do an exceptional job! Thank you."

"He was nice and friendly"

"Perfect service from Jim as always."

"Technician was super kind and knowledgeable."

"Very thorough and informative."

"technician follow up"

"Repairman was very thorough and pleasant."

"called befor he came got here went right to work and got in and out and was very noice"

"he was very polite and efficient ."

"Harry quickly identified the issue and was able to fix it in the same visit"

"quick response"

"Friendly. Efficient quality"

"The technician Harry Biswell is always friendly, professional and explains the service that he is performing. He represents Barlow Service Experts very professionally. It is because of him that we are very satisfied with the service!"

"Barlow is always excellent on everything. Jim is pleasant, helpful. I couldn't have asked for better service. I will tell everyone about Barlow."

"Technician did not clean very well"

"Great customer service and very friendly."

"This is the 4th time or so and you do work at my rental units as well. Everything has been very good and helpful so thank you!"

"Worker obviously new his trade well. He stayed at the job until it was complete. Explained what was wrong, what needed to be done, and what we needed to do to help prevent same problems again."

"They did a good job, were polite and explained what they did."

"Jacob and Andrew came on a rainy day, they protected our home by putting down tarps, they kept my wife updated on status, explained everything to her and did an exceptional job. The installation is clean, neat and very professional. They are really exceptional employees."

"She went through the whole system with me where no one else did before"

"The original pad underneath the new air conditioner was too small by a few inches. The service team came out to look at it. When they knew I wanted it rt replaced they proceeded with that and did not argue with me. The pad was ordered, and a few days later Zachary, Jacob and Andrew replaced the pad without further incident. They informed me they arrived, and also informed me when it was completed. Very friendly, polite, professional staff. Thanks also to Kristin in the office for her professionalism and kindness."

"Jim Murphy knows what he is doing."

"I was happy to see Harold back for my AC maintenance, since he did such a thorough job last year on my furnace. Because of his explaining what he checks for in terms I can understand, I have a better appreciation for the work the technician does."

"Very good and quick service."

"Technician was pleasant and professional"

"Lucas, John I believe and Savanna were great and put up with all my questions."

"Excellent service, easy to work with"

"Representative was professional and provided very good service and information"

"He knew what he was doing"

"My seasonal maintenance was done professionally, efficiently, and with a cordial friendly attitude. Jorge was training a new technician and I was amazed to see how thorough and detailed he was in all his explanations."

"Great Service experience"

"They checked everything not waisting any time and now everything is ready for the summer"

"So far so good. Our new system is working well and the annual check ups have also gone well."

"I haven't needed to use the air conditioner yet, so as far as I know it will work when I do need it. He replaced a part and checked everything out so I feel confident that when the weather is warmer I can stay cool."

"He told me what he was doing and way"

"Technician was polite and very knowledgeable"

"Our technician was very thorough and knowledgeable."

"The technician was very thorough. My only complaint is that he saw something that really needs to be replaced, but is unable to do something about it until it goes out. Very frustrating on a furnace that is barley 2 years old."

"Professional service"

"they wer very professional ,and the work satisfactory"

"Service and timely was excellent"

"Rodolfo Mantilla did great work for us. He explained everything he did and found. We really appreciate his professionalism and friendliness."

"The team was on time, professional, and polite."

"He was ontime. Helpful and snsw questions"

"Rodolfo was very nice and efficient in getting our Evaporative Cooler ready for the Summer."

"Tech was friendly and knowledgable. He explained everything to us."

"A VERRY CLEAN INSTALLATION,"

"David was very knowledgeable and helpful. He was friendly and talked me through what he was doing and what needed to be done."

"Quick, efficient, and thorough."

"Paul did a Avery good efficient job in timely way"

"Very attentive to our issues. He explained everything well and took care of the problem. Since it may be an A/C leak he gave us instructions on how to respond if we have further issues."

"The Technician was very through and answered any questions I had."

"Very calm and knowledgeable"

"He was on time, cordial, and replaced the thermostat quickly and answered all my questions"

"Peter was knowledgeable and polite. He thoughtfully gave us 30 minutes warning before arrival. He offered services available but wasn't pushy. Great job!!"

"Trent is an asset to the company. He is very knowledgeable about the job he is doing, very friendly to talk with and concerned about how things are working. Making sure that our air conditioner and furnace are working properly."

"Professional, clean, friendly, prompt"

"They were on time and fixed our problem promptly."

"The technician was very thorough and helpful. He figured out that the 'chirping' sound when our furnace came on was a malfunctioning gas meter. We appreciate his good work. The next day Springville city came out and replaced our gas meter."

"He was thorough and did a good job."

"I liked the friendly personality that Peter showed. Very easy to chat with."

"Harry Biswell walked me through the hole process."

"He was in time friendly and did a thorough job."

"He was very professional and provided me with the help I needed."

"Roldolfo was very considerate and seemed to be very thorough"

"got the job done"

"The gentlemen who came to do my install were polite, worked hard, were friendly and helpful. They explained my new thermostat and set it up for me. I was extremely pleased with the service provided."

"The service technician Harry was on time answered all my questions and performed the work efficiently."

"Always pleased with the service provided with Barlow!!"

"The tech guy's name was Apollo. He has been to our house before. He is very professional and efficient. Now this next statement has nothing to do with how his performance was today, but I need to let him know that he left his canister of BIODRAIN at our house by accident. I left it outside on the doorstep Saturday, (He came here on Friday, 4-15). I called and talked to one of the ladies that answered the phone and asked her to let him know about the BIODRAIN. He didn't pick it up, he may have been working outside of Utah County. Tomorrow, 4-18 I will be gone for part of the day. I will put the canister of BIODRAIN outside on our front step, hopefully he might be around my area to pick it up. My address is 195 West 1300 North, Pleasant Grove - thank you, Sue Ann Abbott"

"Great"

"very professional,., showed up on time and complete their work very effectively"

"Service tech was very thorough and explained everything he was doing"

"The service person was very nice about my stupidity."

"Sylvia serviced my furnace today and signed me up for a new maintenance agreement. Sylvia is always friendly, very professional and does a thorough, meticiulous job. I have total confidence in Sylvia's work."

"Technician was friendly and did a good job diagnosing the problem."

"The new equipment appears to work well. The team was very professional and pleasant."

"Darren explained his recommendations and was very courteous. He cleaned up after himself"

"Daren and Paul, provided excellent service in performing semi-annual plumbing maintenance inspection and adjustments as needed."

"Installation looks great and works well"

"Always been and continues to be top notch."

"Very good in what he did and obviously knew what he was doing."

"Was early and did a good job"

"Jim the Service tech was awesome Bd did a great job"

"Jim Murphy was knowledgeable, personable and was able to quickly diagnose the problem we were having with our new thermostat. His solution was simple and effective."

"Very courteous, listened carefully to my need, work done in a timely manner"

"Service Tech was knowledgeable and helpful."

"A second visit could have been avoided if the first technician had checked the flame sensor. Other than that, everyone I dealt with was excellent. In Caleb's defense, the furnace happened to be working perfectly when he was here, so checking the sensor may not have occurred to him."

"Ralph was on time. Very friendly and very efficient."

"The technician did a thorough job and informed me of possible problem in the future."

"They were helpful, told us what was going on and did a great job."

"Efficiently and politely did service and brought up issues"

"great technician"

"John and Savanna did such a great job with everything they were working on, both were experts, answered all my questions and concerns, great job with clean up and removal of old furnace and AC, it was an honor to have them in my home with there work skills, Service Experts must be very proud to have John and Savanna on your company team."

"All three installers were polite and respectful. Answered our questions. Spent extra time to get thermostat connected to HomeKit."

"The technician was got a bit snarky because our filter was dirty, I am not supposed to change the filter, Barlow is because it is a special one and I am paying for the service. This make me wonder if the last time I it had serviced that it was not done."

"She did a thorough job."

"The Technician was on time and seemed to have everything under control."

"GREATE JOB"

"Darin was able to fix my problem."

"On time but couldnt find part needed."

"Rodolfo was very polite and considerate"

"John and Savannah were efficient, knowledgeable and personable technicians."

"Very Professional and knowledgeable employees"

"He did an excellent job!,"

"Service members are always ready to wear masks and booties, and are friendly and ready to answer any questions."

"Our technician was patient and very thorough. Plus, he was friendly to boot."

"Tennant reported full satisfaction with service of cooling system"

"Roldolfo was best tech he was very detailed in his work took the time to care for my equipment showed me things i didnt know"

"The technician was friendly, explained what she was doing, and completed the service quickly. She even took the time to call in to update the credit card information on my maintence account."

"Excellent service and advice provided"

"Always great service"

"Technician was on time and complete check up in a timely manner."

"Garrett was very nice, but as he went to leave *I* had to remind him that I needed to pay. He ran a card twice as a refund and told me it had declined both times. I ended up having to use another card. I understand that the technicians are probably told to update the membership plan, but he almost made me feel bad that I didnt want to at this time. The visit went smoothly and he explain what hed found and his opinion on what needs to happen (I DO appreciate he gave me several options). But honestly! If you try to update me on your plan and then forget to collect payment for what we agreed on, how seriously can I take you? I dont think this reflects my opinion of the company (this was our first time using Barlow), but maybe a refresher on the paperwork would be helpful."

"Each technician did a great job."

"Our Technician Jim is THE BEST so professional and thorough"

"As always he was very good and competent."

"Great job. Nice guy"

"Excellence is hard to achieve...for anyone. The guys did a fantastic job."

"I were worried about who to call for repairs. We haven't had to call anyone for many years. We were extremely satisfied with everything schedule, professional, curious, and experience."

"They were prompt courteous and knowledgeable"

"Very knowledgeable and helpful"

"Male tech was in training and seemed to know what he was doing and paid careful attention to detail. Female tech guided when needed. Both answered my questions. Very nice !!!"

"Work was done properly and on time, Daren was neat and cleaned up nicely."

"Everything went very smooth, quick and they cleaned up well."

"he worked for over an hour"

"As usual Daren was very professional in checking all of the aspects of my plumbing and explained things that I might want to think about installing.in the future."

"Professional and explained everything"

"The service provided was well done, but slow. The technician was at our home for three hours."

"The technician was on time, personable, knowledgable and efficient"

"Technician explained what he was doing. He was polite and made sure I didnt have any questions before he left"

"excellent service people"

"Tech was very evecicuant checked everything. His name is Harry Bidwell. Very nice guy."

"very efficient, answers all my questions, went above with service. very nice person, and explained ever thing to me"

"Harry did a great job and explained what he was doing and why."

"Both men were very knowledgeable and focused on the job at hand. They were considerate about our needs and concerns. Cleaned up very well. I was impressed how organized the layout was done even with a very congested area. I was especially impressed with how well Luis knew the product and what needed to make the layout just right"

"Technician was on time and explained every thing he was checking and why!!"

"Nick showed up on time and did an excellent job. He explained everything to me very clearly."

"Jim, the service representative always does such a good job and gives us confidence in what he is doing. The person doing the water heater cleaning also did a good job."

"Jim was able to come early, he provided info about maintenance, and even offered to come in the near future to replace a UV bulb"

"APOLO was very professional."

"Friendly, fast, and efficient. I was kept informed of when they would arrive which is great."

"The technicians were knowledgeable and explained what was needed for my furnace, but they advised me to wait awhile before replacing the filters. I did that today, and the filters were very dirty. It left me wondering why they didn't replace the filters when they were here."

"Friendly and efficient with good communication"

"The Service Expert contacted me to find out my problem and told me how long it would take him to get to my house and checked the furnace and solved the problem quickly. He was very good at his job."

"Same person completed service. Helpful and sincere."

"He was unable to duplicate the problem using test mode. This could be due to the warmer weather than when the loud noise that occurred due Toto the condensers fan extremely high rpm."

"Excellent and profession service"

"Harry was great. He was on time and efficient with the service. The overall experience was enjoyable."

"Nick did a great job, very satisfied with him and his efficiency"

"Nick thoughtfully answered all of my questions and was considerate about entering my home."

"Garret and Sylvia were amazing"

"Very professional very friendly.."

"The two men who came were very helpful and knowledgeable. We appreciated all they did to keep our A/C and furnace in good running condition."

"Efficient and helpful"

"I had thought we had a HEPA filter, and had requested such when furnace/AC was installed some Yeats ago. Technican was familiar with filter specifications and convinced me it was a MERV 16. The MERV specifications had never been explained to me, and I was not familiar with them."

"Good service, although I would prefer understanding equipment status rather than an attempt to sell replacement equipment."

"Apolo was great - kind, introduced himself at the beginning. Made his way around the furnace and AC in a timely manner. Great guy!"

"They came earlier than the scheduled time, understood what we needed, and got job done."

"The young serviceman was friendly, answered my questions."

"I felt that the appointment should have been rescheduled (or scheduled later in the first place) because the day was too cold to check AC. I was called about getting scheduled for AC service so I did schedule it. I am a widow and did not know that an accurate reading would be hard to get. Apollo covered the AC unit so he could get a reading. Apollo did his best with situation. For example, if I have a scheduled lawn service and the weather is not good that day then it is rescheduled my office."

"He came and did what was needed, not more"

"Trent was very efficient and explained exactly what the issue was."

"Excellent service"

"Did a great job on the install. Left a huge mess for my wife to clean up. Also, don't like the way the pipes just come out of the back of the house."

"Great work.We really liked the team."

"They were professional and respectful of the property"

"Came out on a Sunday to replace a $40 part that I had already diagnosed at my elderly mother in laws home, and after exhaustively trying to sell me a new furnace, settled for trying to sell said $40 part for $497 - an igniter.... Terrible and unjust, unfair way to do business with someone who owns 8 other rentals in the same area and has done business with Barlow for years.. never again will I do business with Barlow for my rentals, my house and I'll certainly let everyone within my rental community and entire family know how crooked this company is."

"They surveyed the situation, discovered the problem and fixed it right away."

"ROBERTO was on time. He explained what he was going to do. He finished in a timely manner. He was friendly, courteous and professional."

"Friendly great service"

"Still leaking under the sink! After several trips to fix it. Need new eyes and free!"

"I was so happy that the filters I requested were delivered the same day, and I was able to have a nice chat with the technician that has helped me before."

"Very friendly and professional men. They obviously knew their trade."

"Friendly helpful and very tespectfully"

"proffesional, identified misplaced wire"

"Sylvia always does an excellent job. She is careful not to track up my house and always takes care of things in a very professional way. I like having her come to my house. I wish all service people were as good as her."

"Trent answered all my questions easily and thoroughly. I felt very comfortable with his professional skills and knowledge."

"VERY PROFESSIONAL"

"It was very efficient"

"Good job I just wish you guys would get my name right. It's Travis"

"Daren was on time, and was very courteous and professional."

"My technician was very nice. He explained everything he needed to do and answered all my questions."

"Service was performed the very next day"

"Very thorough and informative"

"This was a call to address the mess up. And you guys even messed up this call."

"The tech was very respectful and personable, and the service was great."

"Always on time. Very courteous."

"The problem was a plugged filter but the technician didn't check the filter until his third visit. I spent most of two very cold days waiting for someone to show up."

"Daren did a good job to replace the water softener and checked it very good."

"Both Services Technicians were awesome. Polite, informative and professional."

"I asked if we could schedule the repair first thing on Monday and he was already working on it at 7:30am when I called- came out way sooner than I expected, too."

"The technician was very professional and nice and did a super job!"

"knoweldge"

"Knew how to get the job done"

"The entire crew was friendly, kind, and helpful. They explained and walked me through everything. Taylor went above and beyond to help with an unexpected water issue."

"on time, thorough, polite,"

"Jim was very thorough and helpful"

"They were polite and seemed knowledgeable but this is the 3rd time in the 5 months that weve had the new furnace and a/c that its stopped working. Weve had to have installers back to fix problems from the previous installations. Will wait to see if this solves the problem."

"Always great service. Job site left Clean and careful to protect flooring. Very pleasant also."

"friendly, explains what he is doing"