Barlow Service Experts Reviews

"The people put shoe covers over their shoes and fixed the problem quickly."

"The service is always great."

"Very professional and helpful."

"Used company for years have always been satisfied"

"I have always used Barlow and techs are great especially Sylvia and Rodolfo"

"Very prompt service."

"Kelvin ccould tell we needed some type od heat while we waited for the install of the new HVAC system he sold us. The next morning he cam with 3 electric heaters for us to use. Thanks Kelvin"

"Great service."

"Great team."

"Always on time - professionals"

"Easy to schedule, great service"

"Great job. Good customer service. Fast. Efficient"

"very good survice"

"Thorough service"

"Harry Biswell, our service tech, is friendly, honest and a joy to have around. We love his optimism and good cheer, as well as his competent service."

"Prompt in contact"

"Technicians were very professional and informative"

"Service experts are professional"

"Good service and response time."

"Excellent technical"

"Tyler and Justin brought floor heaters until our new heater can be installed. They were able to move our installation up 4 days."

"I was 70% satisfied."

"Setting up my appointment was easy and to my schedule. When the technician arrived (on time) he was very thoro in explaining the issue and how to resolve it. He was fast and no messes."

"You provided the service we asked for in a timely manner"

"Technician was very kind and knowledgeable"

"Great service!"

"Our technician, Ty, was very courteous, answered what questions i had, and possessed good communication skills."

"Adam & Danielle were great. ( I hope I have names correct.,)"

"Second time Barlow came to my rescue. Other companies did not respond. Nice to know who you can depend on."

"In June or July 2021 I replaced two furnaces and two air conditioners with new Lenox products. One of the furnaces has had three service calls on it. On the last service call Lenix paid for the part and you gave me a 10% discount but still charge me $220 for maybe 10 minutes worth of labor."

"The technician explain what the problem was and helped me understand the heating and cooling system."

"Excellent service, thorough, knowledgeable, professional & courteous"

"Andrew was very knowledgeable"

"Great technicians and friendly workers. Prices seem to be higher than other businesses."

"Because they came in, did the work, told me what was going on, finished and left."

"They treated me so well and answer my questions in a way that I understood them. They were very polite and did a wonderful job."

"prompt curteous"

"Techs were very efficient and clean"

"I was satisfied with the work that was performed at my home on 2 October 2022"

"Excellent service"

"I am happy that the service man was able to help me the same day I made the call and he was able to fix the problem quickly."

"Was 2 hrs late for appointment"

"From the beginning of setting appointment through its provision, all staff were considerate and professional."

"Prompt and through."

"prompt, thorough, and friendly service"

"Barlow has always been good to work with, but this year they did not call me to schedule the maintenance appointment. I pre pay and expect them to schedule it with me. When the tech came he parked in my driveway and stayed in his truck for 20 minutes before coming to the door. When he was done he pulled to the end of the street and stayed there for another 20 minutes. It made me very uncomfortable."

"Ty was polite, fast, and efficient with serving the heater and answering my questions."

"Tech was not very smart as far as the payment method and paperwork"

"You have the best technicians"

"He was more interested in selling a service plan or new furnace"

"The work is always done completely and professionally."

"Employees are always friendly, professional, and competent."

"The man who came was wondering helped me so much."

"Great Team"

"great customer service and technical support."

"He connected with a older person and answered all my questions"

"Excellent customer service."

"Prompt, Courteous, Helpful"

"I have had good service with this company in the past couple of years...."

"He was punctual, professional, informative and skilled."

"He is a great technician. Answered all of our questions"

"Professional, efficient, polite."

"liked"

"reliable service and informative on upgrades and repair needs"

"Very nice to work with, and always do a good job."

"There have been some real bumps in the raod lately with Barlow. That being said Katie, Jim , Ty and Rickley were fantastic. Enough to make eant to stay with Barlow.........Radolpho will never be welcome in my house to do anything!!"

"The technicians are great. That said, I was scheduled for an appointment between 8-10am. At 9:40 I got a call from the office and they told me they were installing cameras in all their vans and it was taking longer than expected so they could either reschedule me or maybe have a tech sometime after 10. Why? Why not call Friday and reschedule me so I didnt waste my morning waiting around. Why schedule an install of cameras when you have customers scheduled. Seems like a lack of foresight and not very good customer service by the office staff. On the date I rescheduled for, the tech was on time and extremely proficient and professional!"

"Good service, answered all my questions."

"Excellent service from real professionals. Everything was explained to me in detail. I feel very confident that I won't have issues this winter."

"Did a great job"

"The technician was kind, knowledgeable, and he appeared to do a good job. He also offered helpful recommendations."

"Always had good customer service"

"Barlow has always provided excellent service."

"Always on time, reliable, and get a full explanation of service rendered."

"They kept trying to solve my need until it was accomplished."

"If the Tech that came on 9/27 would have turned the Gas Valve back on when he finished his Inspection the call Yesterday would not have been necessary."

"Always counted on Barlow for my Furnace and AC needs."

"Every time we schedule for a certain time frame (weeks in advance), the company calls to move up our time frame (we both work and schedule for the time when we will be home) or they call and say they arent going to make it."

"Have recommended you to over 2 dozen people. Our next door neighbor bought an air conditioner system a month after we did based on our recommendation. First tech that came dictated we may need 1400 to fix leak issue which is ridiculous on a less than 5 year old Lennox. 2nd tech found c0w levels were fins so ended up ok but was very angry for a night."

"they have serviced my Furnace and A/C since 1986"

"Tech was several hours late without communication, spent all of 5 minutes to tell us we need a new furnace, then charged us a whopping $200. Insane! The furnace quote was also double other quotes. Also, our furnace started working again despite the tech telling us he couldnt spin the motor."

"Furnace is working good."

"Very professional, informative and nice techs"

"Excellent service, those girls did more than any previous Barlow Tech. They did an excellent Job!"

"No one showed up. I called to inquire. The person said they would notify dispatch, and no one called or arrived at my house after that either."

"We really liked the service technician-Jillian. She is knowledgeable and did good work. However, I really dont like you sending a sales person with the technician.They just seem greedy and will say anything to force a purchase. When we make a service appointment we want service not a sales person that doesnt contribute anything."

"Good people good job"

"He seemed quite knowledgeable."

"Very courteous and friendly. Great job and answering questions."

"Done in a timely manner."

"Harry was very friendly and knowledgeable."

"On time. Respectful. But, expensive."

"She did a great job!"

"They do good work."

"Great service at a reasonable price. They havent oversold me, but have provided options and next steps."

"Installers were knowledgeable, friendly, and thorough. Also helpful in resolving a condensation leak that was causing the furnace to rust. Efficient with their time."

"Ease of getting an appointment and technican arriving on time as promised."

"The repairman was very knowledgeable of what he was doing and fix our problem"

"The tech was very knowledgeable and friendly and explained what he was doing"

"Service technician did not have all parts required to service the humidifier."

"He did an awesome job. I now have hot water again. The only problem I had was the first person I contacted about my problem, he said hell contact them immediately. I never heard from anyone for two weeks. He was foreign sounding individual. Then I called again and got a young lady and that afternoon I got a call. Perfect because I had changed all my valves and nothing worked. He came in a few days and got it fixed. When he came the first time, he said it was my valves causing the problem. That didnt work and he found that the water heater had hard water. He sold me a water softener. Couldnt afford it but I got it anyway so the company got back from solving my problem. Gotta love it"

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"Customer service was friendly. Service Rep was outstanding and answered all my questions."

"came up super fast and he was super nice even though it was cold and late at night on a saturday!"

"always excellent service and professionalism"

"On time. Respectful. But, about $400 more than competitors."

"Quick friendly service"

"Quick response time and Jim, my technician, was great!"

"My neighbor asked me which company I use for home heating problems and I recommended Service Experts which has serviced our home for over a decade."

"Long experience; no problems"

"They did a good job and didn't waste my time."

"Was professional and Curtius,"

"Consistency. The six month service plan is great."

"Technician seemed very thorough explaining what he was doing, The maintenance agreement seems like a good idea."

"Very professional, quick, friendly, comfortable"

"SCHEDULING ISSUES, FURNACES DONE TWICE THIS YEAR, AC NOT DONE AT ALL"

"Jim Murphy is the best"

"Because the service was great and on time."

"He was nice and informative. He solved our issue quickly."

"Good Explanations!"

"Good service but too much sales talk."

"they were friendly and efficient"

"Courteous, on time, knowledgeable"

"Techs are knowledgeable, and very courteous."

"The technician that came out was probably competent but the finance guy that came later left me with a feeling like I don't trust these guy's at all. The pricing he was talking about was like I lived in California. It pretty easy to go online and see the cost of a furnace, but the price I was quoted was six times as high as I would expect. If they are that greedy right out of the box I am done with them. I had used them for years for maintenance but not again."

"Usually we are very pleased, but a couple of years ago, a high-pressure sales person appeared with the technician. That was not acceptable, but weve been happy with the service since."

"Bryson and Gilbert were efficient and effective"

"Great service"

"Tech explained everything he had done very nicely."

"Service is great. Along with equipment"

"friendly, clean, fast"

"Your technicians are so thorough and knowledgeable!"

"Tony installed our new furnace and did a fabulous job. His attention to detail, knowledge, experience, friendly attitude was bar none the best experience with any technician in the 30 years we've lived here. Thanks Tony"

"very good service tech was very good"

"Everyone has been so nice and does a good job"

"Ive reached out to your company as a preferred customer, as I pay a fee every month, only to be told the tech is unavailable!! WTF?"

"Technician was very professional, prompt, and was able to answer questions about my hard water needs. Offered solutions that other plumbers did not."

"Service experts has always been great to work with. Easy to schedule appointments. The technicians are always friendly and helpful and answer all of my questions. The technicians are always professional and respectful to me and my home. Ralph has come several times to my home and he always does a great job."

"Good serve e for years."

"Service is good"

"Very nice and efficient young man"

"Didnt have a problem they came a little late but that was not a problem Ive known about this company for many years and Im sure I had use them before but have moved"

"Excellent service and products"

"good inspection and explanation"

"pleasant, knowledgeable, etc."

"After hours call for furnace repair was made on Saturday evening. Message was never relayed to technician even though I was told that I was 3rd in line. Technician finally came Monday evening after 3 follow up calls by me."

"He came on time and completed the service in a timely manner."

"Fast service. The technician was very efficient and knowledgeable"

"Service Tech was amazing! Takes extra time to make sure you understand what's going on with your system and how to help with preventative care."

"Every time that I have had an installation or a service need or even just a tuneup, the people who have come have been knowledgeable, kind, and well mannered."

"She was very knowledgeable and professional"

"timely service"

"The service rendered is always good and the technician has always been polite and answers all our questions."

"The technicians are always knowledgeable and polite."

"Regarding the service call occurring on 24 OCT 22, our furnace went non-operational around 0700 hours that morning. At 0800, I called for an appointment, and by 1000 a technician was at my residence. After troubleshooting and making the appropriate repair, our furnace was operating at normal capacity by 1330 that same day. OUTSTANDING Customer Service, Everyone -- BRAVISSIMO on a job VERY well done!!!"

"Service Experts has the best customer service. The girls we talked with on the phone were so nice, polite, and very helpful. And our tech, I think her name was Jill, was knowledgeable, friendly and could explain everything clearly."

"The men were skilled and complete in servicing all parts of the system."

"Excellent customer service"

"Roldolfo was on time, very professional."

"I was charged $195 for the tech to misdiagnose my issue. When called back out the next day I was charged another $95 for him to come back for the same issue he should have found the first time. Tech was rude and complained to someone on the phone the whole time and badmouthing me to them on the phone thinking I couldnt hear."

"I received excellent service and information from Roberto."

"Technician arrived on schedule, was courteous, friendly, & offered to answer questions, explained what he was going to do."

"I was unhappy with being canceled the day of Service and having to reschedule!"

"The service person is always on time and they call just before the come. They are always friendly and explain what they have done."

"Excellent, thorough service, knowledgeable technicians."

"Knowledgeable, professional"

"Great service. Knowledgeable technicians."

"I am glad the same individual from last year is still coming"

"I was surprised that she did not provide a new filter for my furnace as they have done in the past . I just happen to have a new one here."

"your employees are always very pleasant and make me feel comfortable with their visits"

"The technician (rodolfo) was very cordial and knowledgeable and did his job efficiently. I have used your service for a long time and have always been very pleased."

"Barlow is effective, reliable, and professional."

"It took 3 months to get my gas switched over"

"Excellent service."

"They have serviced my furnace and air conditioner for years, and have always done a superb job."

"Honest, prompt, reliable services"

"Dependability"

"i bought two new lennox furnaces on 9-26-22, a downflow and an upflow. the upflow wont heat, thur 10-20-22 i called marc and your main office and scheduled a appointment your tech came out, tested, and said the gas release valve wasnt getting enough power, then all of a sudden it started working, the tech didnt know why, but we thought it was ok. this morning 10-21-22 5am, its not working and i cant get the gas to come on barlow needs to get this fixed now or replace it with a new furnace that works"

"Techs are always professional, clean work and friendly. We receive way too many calls trying to schedule early. 2 weeks in advance is early enough to schedule for us."

"Could not get answer until of how much furnace would cost if I bought it outright rather than lease it. Asked this several times and your representative would change topics."

"Prompt, courteous, knowledgeable, honest."

"They have always done a good job for me."

"Everything was very informative and well done thank you"

"Original install would not repair damaged wall they caused"

"The technician was very knowledgeable and efficient in cleaning out our hot water system."

"great service"

"Always timely, technicians competent."

"Been using them for years and they have never let me down."

"I'm always satisfied with your service."

"Great service"

"work performance from service experts is through"

"No complaints from me."

"ive been a customer for over 10 years,ive always experienced excellent service and well qualified service experts.garrett was all of the above and a real credit to your staff"

"Theres always room for improvement"

"They were an hour late and never call to let me know they would be late and when they got here they had the wrong size water heater. That was the salesmans fault gave them the wrong information. When they toke out the old water heater they toke a chip out of my step going into the garage and told me there was nothing they could do about it."

"Very personable. Easy to understand needs etc."

"Excellent customer service, the workers always did a fantastic job."

"For decades, I have gotten exceptional service from any and every employee Ive worked with in tune ups and replacements."

"Very knowledgeable, and very pleasant, and Respectful."

"They were very knowledgeable and kind"

"Am disappointed that installation of new furnace filters is not part of deal, especially after being a customer for 20 years."

"Consistent canceling of maintenance appointments for 2 years now. It would be nice if cancelations were not a common .issue for our maintenance since we have to plan our schedules around the appointments."

"He was very informative and helpful to us"

"The team was very professional, and did a great job. They put blankets down on the floor while moving in and out equipment, which is something you don't see often. They cleaned up all of the mess. They showed me everything after the installation. Very pleased with their work!"

"Very satisfied with service and technition."

"Always good service"

"Good job done in a timely manner"

"I have a long, good, relationship with Barlow (and under previous names)."

"I have already answered this survey I had an excellent experience with the Barlow technician and would definitely recommend Barlow for any HVAC needs!!"

"Come at time they are scheduled."

"Tech was professional and did a terrific job checking and replaced what he needed"

"Because I have refereed someone before"

"Technician Harry was fantastic ! Knew his job and did it well. Gave us heat saving tips."

"Jill was great, but I think it is pretty cheap if you to no longer provide the furnace filter as part of your service with all we pay. And $70 for a filter is highway robbery!!"

"We have always received excellent service."

"Ralph is always thorough and professional. He is very friendly and knowledgeable."

"Punctual and honest. No high pressure sales."

"So confident in this company. Every tech in the padt 20 years has been good to me."

"Quality of service by technician"

"On time clean and efficient."

"Good service"

"Great service!"

"I felt like I was being "sold" the whole time rather than being given just facts about my situation and a recommendation."

"Friendly, pleasant. Answers questions."

"Excellent service."

"Ty let me know when he'd arrive and did everything that was needed and let us know at the end what he'd done and determined."

"Taylor and Kalab arrived on time, worked efficiently and quickly. Both were personable and careful in their work installing the new water heater."

"On time for appt and good service"

"Always had good service and products"

"Over the years that I have used Service Experts I have been pleased with their expertise and professionalism."

"The technician was very thorough and helpful. He was very polite also."

"The overall service and professionalism of staff is exceptional."

"You are always helpful and courteous. And I know Im getting the very best service possible."

"Trent did everything perfectly and answered all questions."

"Have always received good service, prompt response whenever I have needed to call Barlow."

"Great service. We love Trent"