Barlow Service Experts Reviews

Average Customer Rating
4.8/5 stars based on 7,491 Reviews
mona W.
draper, utah
"Matt came right on time and kept social distance between us. He explained why I would need condenser rejuvenation next summer."
chris M.
layton , utah
marriott watch W.
park city, utah
"always does a great job"
robert M.
ogden, utah
"excellent service technician was on time and as always very knowledgeable . the technician explained his findings and recommended what services were critical and which were not and recommended whether to fix now or at a later date"
lisa G.
ogden, utah
"Very professional. Answered questions. Didn't interfere with daily plans. Timely"
toni C.
salt lake city, utah
"Jorge has gone the extra mile every time he has come to service out heat pump."
mark P.
syracuse, utah
"Just did an outstanding job."
bill L.
sandy, utah
"I was happy to see Rusty, the technician come to my door. He was the first person to come out after I signed up for the maintenance program. He is the reason I have so much confidence in what the service is all about."
grant M.
cottonwood heights, utah
"I paid to have someone come out and tell me why my system is old and out of date, yet it continues to work fine year after year. In talking with neighbor, it seems that all Hvac companies do this."
chris M.
layton, utah
mr pugmire P.
salt lake city, utah
connie B.
layton, utah
"Went with him and reviewed everything. Kind and patient and seemed to be done well."
darla W.
orem, utah
"Technician was knowledgeable, efficient, and courteous."
karen N.
west haven, utah
"Great service, asked questions, cleaned up after themselves"
kate K.
salt lake city, utah
"Daren was punctual, knowledgeable and very efficient"
troy T.
roy, utah
"Very professional job"
richard D.
midvale, utah
neil A.
laie, hawaii
"We are living away from our home in Orem, Utah at the present time. We were grateful for the information that Nick gave us when we decided to have our AC and Heating upgraded. He kept in touch with us and kept us informed."
clifford H.
orem, utah
"Friendly and thorough"
gary S.
salt lake city, utah
jeffrey P.
riverdale, utah
scott M.
kaysville, utah
"Travis was very thorough in his service and explained everything he was doing and why. He was very polite and professional. He provided great recommendations that did not have the undertone of "trying to sell me something". He seemed to really have my best interest in mind."
janell B.
west jordan, utah
"They were able to come out the same day as I called. Kept me informed on when the technicians would arrive. Justin found the gas leak problem and fixed it quickly and went the extra mile to help balance my dryer and clear up the messy cords etc behind it."
william evans E.
roy, utah
"Representative was very good in all aspects especially with the covid19 that is going on"
mike S.
ogden, utah
"Very knowledgeable agents."
joann T.
ogden, utah
steven A.
sandy, utah
kathleen H.
salt lake city, utah
"First Dennis, now Jorge have been excellent technicians. Daily reason I didn't give you a 10 was I think your markup on the new filter was a little high."
mark S.
ogden, utah
randal N.
farmington, utah
"On time polite"
mindy M.
west jordan, utah
"Aaron did a great job. He got it done in a decent amount of time. He was very knowledgeable about our unit and what he needed to do. He was great with our dogs. But he did not have all the filters we needed for our unit. He didnt have the humidifier filter on his truck. So now we have to set more time aside to have another tech come in and deal with our dogs to change that filter. We adopted One of our dogs knowing he has a traumatic brain injury. So we have to deal with his hyperness while we have guest over."
nancy S.
washington terrace, utah
"Very helpful and knowledgeable"
garn C.
springville, utah
"Called, courteous, efficient and on task and helpful"
geraldine C.
ogden, utah
"Trent was very knowledgeable about the workd he did on the AC."
erica H.
midvale, utah
karen L.
north ogden, utah
"personable, knew his job!!!"
elizabeth F.
bountiful, utah
brenda W.
sandy, utah
"Technician was very courteous and paid attention to detail."
gene D.
sandy, utah
"Justin was very professional and helpful. He explained everything to us and gave us options to consider to improve our homes efficiency. Plus he is a very nice person."
arlo H.
salt lake city, utah
"Did what needed to be done. But did not try to sell me something I didnt need."
blaine H.
murray, utah
"He took a very long time and wasnt very pleasant."
gregory H.
salt lake city, utah
rich M.
midvale, utah
"Excellent work done by the plumber, Daren. Great follow up regarding the appointment time by the secretary."
sara W.
salt lake city, utah
"Jorge was very professional and detailed - always feel that way with Service Experts! Would recommend them to anyone!"
ms conti C.
midvale, utah
"Been using SE for 20 years, mother-in-law before that also used SE, long time customer"
claudia S.
salt lake city, utah
"Technicians are very pleasant and skillful."
ralph F.
layton, utah
"Very good and professional. Very pleased and satisfied."
lawrence A.
roy, utah
"They were prompt , very polite, and answered all my questions!"
jessica G.
pleasant view, utah
"The salesman were informative and professional and friendly. The installers were hard working, however I was very displeased that they kept going in and out of my house, walking all around my carpets with their gross shoes on! I just had the carpets cleaned!"
peter J.
clearfield, utah
julie M.
harrisville, utah
steve S.
huntsville, utah
"On time, good workers, did what was needed to get it going"
janice L.
plain city, utah
paul M.
provo, utah
steve K.
layton, utah
mary jane P.
west valley vity, utah
"Matthew was very professional. He explained what he did and gave us some advices on how maintain our A/C and heating in good condition."
amanda/phi R.
south jordan, utah
"Jorge was excellent. He was kind, knowledgeable and very informative of the whole process. Tune up service was great. Thank you for going the extra mile to treat homeowners like myself with such respect and kindness."
tom H.
ogden, utah
richard Q.
layton, utah
"Taylor and Dane were very knowledgeable, professional self-confident technicians. They obviously knew their jobs well, asked me several times if I had questions and were careful to keep my house clean. Well done!"
mr hammer H.
sandy, utah
karen H.
layton, utah
scott P.
draper, utah
gunnar K.
provo, utah
"The items of concern were taken care of in a timely fashion with out any issues"
carol H.
taylorsville, utah
john C.
pleasant grove, utah
"He did everything very well."
richard H.
provo, utah
"Ralph was very courteous, very skilled, and answered all our questions."
melinda P.
sandy, utah
"Daren is always helpful and knowledgable."
vern M.
north ogden, utah
"They did their job carefully and skillfully"
kathleen T.
brigham city, utah
"Dave and Jake were so efficient, courteous, friendly, and did a wonderful job putting in our systems."
les D.
s ogden, utah
gerald E.
salt lake city, utah
"Prompt, conscientious, effective, polite. Provided excellent service and information."
richard M.
fruit heights, utah
chris S.
west jordan, utah
new baptist church C.
ogden, utah
rhea W.
orem, utah
"The service man was very kind and considerate and explained everything to me."
lynn V.
layton, utah
donald M.
washington terrace, utah
"Drew Tubbs explained everything to us and Taylor and Davis do a awesome install"
eleanor R.
brigham city, utah
"I thought He did a thorough job."
grace K.
brigham city, utah
"Arrived on time ans very friendly. service was great."
dennis H.
ogden, utah
carl leuven L.
provo, utah
"He was effecent, respectful, and knew what he was doing."
stephen J.
north ogden, utah
richard T.
provo, utah
"On time good advice"
karol S.
holladay, utah
"Technition was on time, efficient, and informative about system."
dita keyser K.
orem, utah
"Jared was on time , professional and explained everything to me after the work was done ."
paulette D.
south ogden, utah
"Technichian sat down with me and went over his report"
steve W.
springville, utah
"Professional and friendly"
walter P.
cedarville, ohio
"Good fast job, very helpful"
annette S.
eden, utah
"Trent technician was very nice, considerate of the home and seemed knowlegeable."
sheryl R.
salt lake city, utah
"Christian and Mike were on time, knowledgeable, and and very friendly."
terry B.
salt lake city, utah
"Rusty tried to determine why our furnace sometimes makes a high pitched sound when starting. It would not make that sound while he was here, but he was gracious and patient, and tried several times."
kerry B.
highland, utah
"On time, efficient service."
julie B.
washington terrace , utah
"JD was great . He explains things so well and hes very nice and friendly."
andrew R.
salt lake city, utah
"The service staff were on time, extremely courteous, and very knowledgeable."
derek W.
ogden, utah
jennifer L.
kearns, utah
tom H.
washington terrace, utah
byron K.
south jordan, utah
"Darrin is always friendly and professional. He is always my first choice of who I would ask for when calling with plumbing issues."
lois R.
roy, utah
"did not receive the filter and bulb replacement. the door was taped to close and keeps popping open, now hearing a whistling sound. appts made in advance so replacement filters should be in stock prior to visits. filter is very dirty giving a musty smell thru vents."
gary h.
sandy, utah
"no comment"
clark j.
murray, utah
joan C.
murray, utah
"Knowledge, called me by name, and respect my house"
john B.
washington terrace, utah
"Dylan was a friendly knowledgeable technician. Neat appearance and respectful behavior."
bob C.
orem, utah
"The technician answered all of my questions really well. He was respectful of me and my home. I don't really like having a sales person come with the technician. Seems like you are going to have to charge more if you're paying two people to come on a call that only takes one person. The sales person was also very friendly and respectful of me and my home, but I am not planning on buying a new system right now, so I didn't really want to hear the sales pitch. I also did not receive a call before the technician showed up. Usually I receive a call."
vickie C.
lindon, utah
"It was very good."
tom K.
salt lake city, utah
"I was completely informed of all findings and recommendations. Service tech was friendly, polite, and considerate."
rodney H.
clinton, utah
"Rhett is excellent the only person I use"
bob C.
south ogden, utah
gregory Y.
layton, utah
"Partial inspection. Changed filter with my filter. Only amperage reading. No cleaning. No further testing. Too early in the season to properly test."
randy K.
plain city, utah
"Chris is somewhat of a "regular" with us. This allows for him to be more familiar with us and our equipment, which leads to a more thorough and informative inspection. He s awesome! Very helpful, very professional, very accomplished and thorough"
sylvia A.
springville, utah
barbara H.
orem, utah
"I was pleased with service"
kathy G.
taylorsville, utah
heather G.
slc, utah
"Rusty was on time and professional. He finished the work quickly and didn't leave a mess. He was friendly and nice to work with. The people who do the scheduling are also very courteous and helpful."
aloha W.
ogden, utah
"Dylan was very courteous and explained everything he was doing."
john M.
clinton, utah
"He arrived not only on time, but a little early and all went well from then until he finished."
rachel W.
salt lake, utah
"Couldnt complete job. Had to come back. Condescending technician"
steve M.
murray, utah
"Awesome"
malinda L.
roy, utah
tonya N.
harrisville, utah
"My furnace quit working after regular business hours, but I called and got an answer. The person I spoke with was great and got a technician it to my house that night. The technician was unable to fix the problem that night but came back the next day with the part and got it fixed."
lee B.
sandy, utah
david S.
north ogden, utah
"This based upon prior and the most recent service. The tech was great. Whether his work holds up remains to be seen since it is too early."
phil L.
sandy, utah
"Christian Blunt serviced our furnace on Feb. 17, 2020. I waited a little while to answer the survey to see how our furnace functioned.Today is Mar. 3, 2020 and the furnace has been operating as it should. It's an old furnace, but we're hoping to buy a little more time with it while I save up for a new one."
walt B.
sandy, utah
"From the beginning of the appointment, all we got from the service tech was a demeaning hard-sell for new equipment. It got so bad that I had to walk away until he was complete and then got the same treatment from him until he left."
david C.
kaysville, utah
"Good guy - good info - good care"
beth J.
brigham city, utah
janet D.
west bountiful, utah
"Because JD (Jon) called and updated me on any delays, and he got right to work and gave me a thorough explanation of what he had done and why."
dorothy N.
salt lake city, utah
kristy N.
syracuse, utah
"JD was great, knowledgeable and kind."
jerry A.
orem, utah
"he got here and went right to work and was in and out and I ws able to get other theings done"
robert J.
payson, utah
"Jacey knows everything there is to know about furnaces. He diagnosed our problem and resolved it effortlessly. He is basically a furnace whisperer. Very talented dude!"
lynn Y.
salt lake city, utah
"i received a call before they came so I was able to turn on the heat in prep for the AC check. Rusty was thorough with is checks. He is very personable and remembered being here before so asked questions related to those visits. He went over everything when finished. Very professional."
john K.
sandy, utah
"He was courteous and professional."
jay B.
sandy, utah
tanya M.
roy, utah
"Thorough and fast"
jim D.
lehi, utah
janet A.
bountiful, utah
louis M.
provo, utah
joan C.
salt lake city, utah
richard H.
roy, utah
"very through, very courtious, very good service"
carl M.
syracuse, utah
"the Installation people arrived on time went thru introductions went immediately to work putting down floor protection and began divide KT carefully removing old unit and then began a quick cleanup and set to Installing new unit systematically"
cliff N.
south jordan, utah
"Jorge was courteous and did a very thorough job inspecting the AC."
michael G.
sandy, utah
"Was scheduled to come from between 8-10. Called just before 10 saying that he wanted to come just before the scheduled 10-12 time frame. I said that was fine but the email confirmation was 8-10!"
daniel S.
roy, utah
"Tech was on time. I had plenty of reminders. There were some parts of the service that couldnt be completed because of low outdoor temp. Why would I be scheduled for a tune up at a time when something cant be checked because weather wont allow it?"
karen H.
layton, utah
ken C.
eden, utah
"Normal great service"
donald K.
ogden, utah
"Travis was so great working on our furnace and A/C unit. he provided us with info about our water heater."
allen B.
ogden, utah
"The the technician that came was very successful in conducting the job. LENNOX really disappoints me. Their product as not the best thing to purchase. Two Repairs in less than two months show me the quality isn't WORTH what spent."
susan K.
west bountiful, utah
merrill R.
salt lake city, utah
"George was very friendly, on time. and respected our interest. Answered our questions and made useful suggestions."
jordan W.
ogden, utah
"Everything seems very overpriced. Basically a sales consultant trying to get us to sign up for a monthly service"
laurie C.
farr west, utah
"Informative, dependable, friendly service, reminders for upkeep."
michael H.
salt lake city, utah
"Very courteous, professional in appearance and actions and showed up on time."
david S.
sandy, utah
"Matt was very nice and professional. He was thorough, pleasant, and took the time to answer our questions. He was not trying to push things we really didnt need."
sarah M.
riverdale, utah
"He was very professional and made sure I understood what he had done in a very easy to understand manner."
janette H.
provo, utah
"solved the problem"
david H.
plain city, utah
"Chris from Barlow arrived on time and was very professional, friendly and went right to work on my service reminder. He provided information on my thermostat, humidifier and furnace. He also system checked the air-conditioner and furnace. A thorough explanation of his service was provided. Great technician and service from Barlow"
kirk T.
ogden, utah
"They came in on time , explained how everything is to work and cleaned up after they were done installing"
katie J.
salt lake city, utah
"Daren was on time , professional, answered all my questions honestly."
randy M.
ogden, utah
"Technician was good and put our dryer back correctly the first time! He was very casual about going over your check point list."
stephen l T.
ogden, utah
"Everyone was more than willing to take the time to understand my problem and provide an explanation."
mr reid R.
south jordan, utah
bonnie S.
ogden, utah
"Darrin was super polite and respectful to my home. He first began outside checking my cooling system, then when he came inside he wore the recommended booties to keep my flooring clean. He vacuumed the filter in my heating system, and politely showed the where the filter is placed, and how to unplug the unit. Afterwards, he gave me a very thorough report of each component of the tune-up of all my systems."
francis W.
roy, utah
"The service was fine however I was not satisfied with all the sales efforts on the technician part."
amber A.
corrine, utah
"I had no choice but to replace both appliances and they gave me multiple options."
tamara M.
plain city, utah
"JD was very knowledgeable and friendly."
bernadean W.
pleasant view, utah
"Darrin was so informative on our equipment. Some of the items he discussed were so important and no other servicemen informed us about."
harold A.
holladay, utah
"Christian was very cordial but was also very professional. He did not waste time. Reported on findings, made adjustments to the furnace, and completed billing quickly. He also talked about company programs that might be of benefit to me in the future. He is "the best". Harold A."
richard M.
fruit heights, utah
kyle K.
ogden, utah
"Water heater install. Took 4 times coming out and taking time off work for them to tighten fittings. Water leaked down dry wall and ruined it. Hot water line was bent during install. Everything worked perfect before you guys installed my water heater. Now it doesnt. Im afraid to call to ask to have my stuff installed or fixed by you guys again because I know it will just be worse off. Too bad Im on the advantage care plan. Hope these 10 years go by quick. Definitely be the last time Ill do business with you guys."
darren W.
farr west, utah
"Very knowledgeable and friendly"
brian M.
lehi, utah
"Your team was great to work with and did an excellent job for me."
dale F.
hooper, utah
"Answered every question I had"
steven R.
clinton, utah
"Very professional explained different thing's that nobody else has done before."
nate G.
syracuse, utah
"The technician was in, got things done and out with zero hassle to me."
tamara M.
ogden, utah
"JD Was great. He was very friendly and knowledgable."
kristy C.
salt lake city, utah
jerry S.
midvale, utah
john Z.
uintah, utah
"He described everything he did and why he was doing it"
dale T.
riverdale, utah
"Sylvia gives me a verbal explanation as well as the written report."
allen O.
provo, utah
jami b.
clearfield, utah
"Travis was very informative while maintaining our system! He pulled it apart and cleaned it very well and explained how it works and answered several questions I had. He was very polite and knowledgeable. he informed me of several different services that Barlow's offers that I wasn't aware of.. we will definitely be requesting Travis for our next maintenance appointment.."
andy K.
kamas, utah
mr. grow G.
sandy, utah
"called at noon and requested jorge as do our repair he called within 20 min"
jan H.
salt lake city, utah
lana W.
holladay, utah
"Matt is very professional and knowledgeable. He was kind and explained everything so that I could understand. He was on time and did exactly what he said he would do."
pat H.
provo, utah
"He was very pleasant to work with and did a good job."
mary O.
murray, utah
"Excellent service, help, and concern."
irvin B.
springville, utah
"Good manners, polite, explained things well and answered questions,"
audrey W.
highland, utah
"The teckistened and was extremely helpful and came up with a great solution for me. Took time to make sure I knew how to use the equipment, and program it."
david H.
lehi, utah
gayle D.
provo, utah
eileen C.
salt lake city, utah
dorothy N.
salt lake city, utah
liz W.
sunset, utah
"Sylvia always takes time to really do her job and she always makes sure I understand the results and what is needed to keep everything running smoothly."
ralph D.
sandy, utah
"He knew exactly what the problem was when I explained it on the phone."
dianne A.
ogden, utah
"Friendly, on time, good service"
dianne A.
ogden, utah
"We always love it when JD comes. He's the best!"
david M.
murray, utah
"Excellent service."
amy M.
fruit heights, utah
"JD was a nice guy and he found our issue and fixed it quickly. There was a small mix up on the bill but he and the billing office made it right in a hurry. We appreciated that."
mr pugmire P.
salt lake city, utah
"On time and very efficient"
willie M.
layton, utah
"Quick and easy"
emilie M.
salt lake city, utah
"They came quickly, fixed the problem and were super responsive. We got a new water heater within 18 hours! Huzzah!"
leslie (rntl) A.
cottonwood heights, utah
"Every time I have a problem it is resolved with a new unit and a lot of expense! Can't you ever fix anything? Does it always have to be replaced??"
joni D.
orem, utah
"Good job"
josh S.
tooele, utah
"Good service but the sales pitch was too long."
robert L.
kaysville, utah
"Very courteous and installed the new system on a Saturday, explained the thermostat and programmed it while I was watching."
judith J.
west valley city, utah
"Daren arrived in the time frame indicated. He did his work quietly and courteously. He checked everything carefully to make sure water was draining appropriately and returned another day when we had some water back-up while doing laundry. However, my husband washed three batches of laundry, and water backed up only during the first batch. Daren explained that after drain cleaning, there may still be some sludge that remains in the pipes and backs up until enough water has run through the pipe to wash it out thoroughly. He also gave us some tips on how to care for our drains to keep them functioning appropriately."
shannon B.
ogden, utah
norma S.
roy, utah
"everything went well"
debbie C.
henefer, utah
"Jim the technician was very considerate explained exactly what was the problem he is very good at what he does kuddos for him he was also able to call to let me know he could arrive sooner than anticipated very professional thank yiu"
jess C.
roy, utah
"Was a simple ignitor but you dont carry that brand so the problem wasnt fixed."
lee C.
bountiful, utah
"Thorough, efficient and prompt."
eileen S.
syracuse, utah
"Professional, friendly, thorough."
karen G.
salt lake city, utah
"He was pleasant and worked hard to get us a water heater. We needed it and the sudden breaking of the old heater it was nice he could fit us in."
robert D.
south ogden, utah
"Because I was Very Satisfied !"
john G.
taylorsville, utah
mark P.
west haven, utah
"Drew was very knowledgeable, quick and thorough with his bid which saved quite a bit over the contractors. After giving them the go ahead to replace my 43 year old furnace and AC unit they showed up the next day and the job was completed in 6 hours! Will definitely recommend them."
andy A.
ogden, utah
"Quick to help. Efficient and fixed our problem quickly"
sharilee R.
ogden, utah
"Travis took the time to explain to me what he was doing and why."
jeff M.
lake point, utah
"What the sales consultant said would happen and what the service technician did were different. The sales consultant told me they would fix the attic and auxiliary air system but the service technician just disconnected the system and did not connect it to the new system."
fredrick M.
springville, utah
"Quick, Easy, not pushy, Friendly, informative"
roy T.
provo, utah
at H.
riverdale, utah
gordon T.
provo, utah
"Hard for me to judge the service--he is the expert, and I obviously am not. But I know that he was very courteous and helpful, spent a good amount of time in checking everything, seemed to me perfectly knowledgeable and skilled."
edna E.
salt lake city, utah
brian B.
taylorsville, utah
"Since Google Reviews appears to only allow me to post one review per company, here's my review for today's plumbing service: Washer drain was backing up and spewing water over my basement laundry room floor. Also noticed the upstairs kitchen drain waste water was coming through the washer inlet pipe as well. Tried to use my little hand held snake but that didn't work. I needed to call in the big boys. Since Service Experts had sold and maintained by current HVAC system and had done a wonderful job I figured I give them a try on my plumbing issue. The technician, Daren arrived and I explained to him what my problems were. He snaked out the Washer inlet as well as the kitchen drain. YAY! Back to normal again. Daran was polite, professional and knew what he was doing. The price for service was reasonable as usual. Since I have a HVAC service contract I also bought a 1 year service contract for my plumbing (Since this is an older house-built in 1959) which, again, was very reasonable. Thanks again Daren!"
john U.
so. weber, utah
"He was very professional and polite. He wore booties over his shoes."
mark C.
draper, utah
"Jorge found and fixed a gas pressure problem that at least 4 other technicians failed to find."
randy S.
millcreek, utah
gladys M.
layton, utah
"Rikely was friendly and informative."
mike R.
south weber, utah
"Great customer service. Friendly and professional technicians. Did a fanatic job. Dave, Garth, Jake, and Mikey were prompt, tidy, and quality work."
jim M.
west jordan, utah
"After doing some research, I feel we were overcharged for the capacitor. We were charged $140 and The same value capacitor is available for around $20 online. Feeling taken advantage of."
steven W.
layton, utah
burt W.
ogden, utah
"Very competent and professional in all of the activities while checking the performance of the system."
jeanne B.
orem, utah
"The technician was great at explaining what was wrong with our furnace and how he was going to fix it."
robert S.
murray, utah
"Answered all my questions and did a great job"
howard D.
riverton, utah
"We've enjoyed working with Daren over the years. He is always professional and thorough in what he does."
david W.
pleasant view, utah
mary N.
north salt lake, utah
john D.
huntsville, utah
steve J.
ogden, utah
"We have a service contract on our system. Three visits ago the technician tried to sell us a new water heater. We contacted the home owner warranty company and they confirmed that this was not needed. Two visits ago the technician tried to tell us that our ecobee WiFi thermostat was garbage and tried to sell us a $1,000.00 smart thermostat upgrade. During the last visit an incorrectly sized filter was installed and we had to have a service call because it blocked airflow. The filter was replaced but the same thing happened again. Now the technician is trying to sell us a $700.00 project to raise the furnace to get better airflow after it has been working flawlessly for many years. Then they tried to get us to pay several hundred $$ to clean the blower wheel. Isn't this basic maintenance something that should be done during normal service contract visits?"
linda S.
harrisville, utah
"I am very disappointed in the price he quoted me to do the complete blower system was not the price he charged in the end. I ask for the quote price for the completed job and then ask him to repeat it. He said total was $ 300. And he repeated it when I asked. He was ordering the blower the day after Xmas. Got it installed last week. Im happy with it. He filled out billing in truck then brought it in. I had guests here the last part of installation. He had me sign and took credit card. Sad he charged extra $69!! Especially since he had reassured me it would be $300. Dont know I would trust him again."
david L.
provo, utah
"scheduling the various appointments did not go smoothing, though everything worked out OK. Still working out bugs in thermostat with Lennox."
john B.
salt lake city, utah
jeff F.
salt lake city, utah
"Very quick,clean and efficient. Very Polite."
peggy B.
ivins, utah
"Rusty arrived promptly., completed the service and answered my questions...very professionally."
diane D.
sandy, utah
carol L.
mountain green, utah
mr banks B.
midvale, utah
garth J.
salt lake city, utah
"knowledge, easy to work with"
roy T.
provo, utah
"He was polite and knew what he was doing"
stefan B.
roy, utah
"Barlow's took care of our needs extremely fast. We only went 1 night without our furnace working. James and Davis the installers were great. Professional, congenial, helpful in answering our questions, and completed the installation with some challenges without complaint. They stayed focused and did a superb job."
blake J.
clinton, utah
"Rhett was friendly and answered any questions i had."
lori P.
fruit heights, utah
"JD was efficient in his work, clean, and friendly. He explained what he did and made sure we understood."
mackenzee S.
ogden, utah
"Came over in a timely manner and did and amazing inspection. Quick and easy."
ray J.
south ogden, utah
richard E.
west jordan, utah
"They explained why my heater was an works the way it does"
susan E.
ogden, utah
"Great service"
james T.
roy, utah
mike F.
ogden, utah
"The service was great. The explaining of the pricing and this huge expense was a little hard to understand."
paul S.
roy, utah
"the finished project just looks grest"
jennifer G.
midvale, utah
"Jorge went the extra mile to make sure we got our heat backeven getting down into our crawl space to flip a switch we didnt realize was there."
kaly F.
ogden, utah
virgina M.
pleasant view, utah
"Arrived later than he said he would. I had somewhere to be. Then, even though I told him I needed to leave he continued to be pushy about buying an entirely new system, even when I told him I was not interested at this time."
wes H.
ogden, utah
"pleasant, personable, knowledgeable, and informal."
diane R.
provo, utah
"He kept trying to figure out how to fix the problem and even called to discuss it with someone else, as well. He was able to do a work around until the part can be installed that is needed. AND, even after working all day in Salt Lake, he was at my home quickly and stayed cheerfully until it was figured out. Also, I want to mention that last week Ralph was excellent, as well. And, I am very grateful that he encouraged me to get the maintenance package. It really will help with this repair."
walter B.
springville, utah
"Jay did a good job examining the furnace and other parts of it, but did not know what to do about the humidifier that wouldn't stop running."
claudia K.
provo, utah
"So helpful and anxious to get my furnace working so I could have heat in my home on such cold days."
michael P.
layton, utah
"Howard performed all maintenance in a timely manner. Made all faucets and indoor water shut-off valve much easier to use. Courteous and helpful."
dakota C.
north salt lake, utah
"The technician was helpful and answered any questions we had. He also made sure that we understood the facts that he gave us."
kami M.
plain city, utah
leann K.
west jordan, utah
"Jorge was very thorough and explained everything very clearly, and made sure we were satisfied with our service."
jay R.
provo, utah
karl M.
west haven, utah
larry M.
layton, utah
"Clean, Professional, and easy to communicate with."
sandra V.
south ogden, utah
"He is excellent,he explains everything he is doing , very knowledgeable n consumer service the best. He makes sure I know every service you provide. Teach me how to change filter. Give Clean the area. Make sure my heater was properly working and clean before he left. He also explain what I was signing Great ???? service Travis should be in charge if constumer seevises. He relates to the consumer. He is friendly and takes his time. ????????"
pat H.
provo, utah
charles G.
layton, utah
william rental R.
washington terrace, utah
"Geoff has been my "go to" technician. He is an expert!"
craig M.
sandy, utah
"Service Experts is excellent, I've never had a issue."
bob J.
salt lake city, utah
"Technition was timely, respectful, efficient. and provided good information."
debra W.
taylorsville, utah
"Darren always is respectful of keeping my house clean and he does a great job."
louis H.
orem, utah
edward C.
clearfield, utah
"My recently installed heater kept loosing power/shutting down. Barlow techs continued to come out to find the problem. The problem was found and fixed."
bart H.
plain city, utah
bonnie S.
ogden, utah
"My technician was a complete gentleman, even cleaned off the snow of our car. He also brought a nice treat to start the day. He was thorough with his checking all possibilities in my plumbing areas of concern."
arron H.
taylorsville, utah
dave T.
uintah, utah
sam B.
provo, utah
"Jay has always done a good job at our home."
charles L.
north ogden, utah
rodger S.
provo, utah
"I very much appreciated Jarrel's work. I very much did not appreciate the cost of parts that needed replacement. My furnace needed three parts: an air filter (Carbon Clean 16"x25"x5" Merv 16), Silicon Nitride Ignitor (Lennox 41K5601), and Hot Surface Flame Sensor and Electrode (B1172606). Through Service Experts the cost of the filter would have been $125, the cost of the ignitor would have been $200 and the cost of the flame sensor and electrode would have been $200. Jarrel noted that Service Experts offered the ignitor and sensor for $300 when purchased together. I declined on all three parts. Why? Because on Amazon I purchase the filter for $75, the ignitor for $32.99, and the sensor for $6.95. I used YouTube to learn how to install all three items. It will take me less than 15 minutes to install all three parts. I talked to someone at Service Experts and offered to pay $50 for the igniter and the sensor installed. I would have even paid $75. But really, $300 for the two. No thank you."
elizabeth T.
salt lake city, utah
"We had an issue with our dryer vent. Zack was able to fix our issue and make suggestions to help."
bruce C.
west haven, utah
"After Geoff left, I looked at the furnace filter that he installed. Rather than 20x24x1, he wedged in a 20x25x1. This has been a recurring problem with Barlow. When I signed up for the service plan, the correct size was documented. Techs need to bring the correct filter."
buster D.
mountain green, utah
"Dave, Garth, Jake, & Zach - all great guys. Very respectful on the job site and did a great install."
mr madsen M.
salt lake city, utah
"Very dependable"
patty B.
pleasant view, utah
"Very innovative repair to a leak in an extremely difficult spot to work."
devon S.
cottonwood heights, utah
"Daren, did a first class job on replacing a leaking p-trap. Took special care to make sure that it was not leaking."
george F.
layton, utah
sheila J.
murray, utah
chandra N.
springville, utah
"I love Jay. He is respectful of my home. Efficient. Tells me options but doesn't pressure me to buy."
james S.
ogden, utah
gloria O.
roy, utah
"Rhett has always been the tech. who has serviced our furnace, water heater and central air unit. He does a great job and knows what he is doing."
philip H.
ogden, utah
"Very easy process from start to finish. Equipment was installed in a timely matter."
james C.
ogden, utah
"Sales person gave us a price that was ridiculously high and when you are at a point in the middle of winter and you need a working furnace you are vulnerable."
ilene D.
farmington, utah
"While we constantly encounter frustrations with our old "zone" system, the Barlow technicians are always the best part of the experience. Professional and knowledgeable."
terri S.
roy, utah
"Friendly and efficient service expert."
rob C.
plain city, utah
"Technician took call after call on his phone while servicing furnace."
mark K.
salt lake city, utah
nycole L.
provo, utah
"Everyone was professional and friendly. I never felt pressured when Nick was talking about our different options. I felt that he genuinely wanted to do what was best for us. The guys who installed the unit worked hard and stayed until 7:00 to finish it all."
jan G.
provo, utah
"Helpful, offered options, demonstrated mechanical problem by comparing new part with old."
alicia S.
roy, utah
"Very friendly and knowledgeable"
kiku K.
midvale, utah
ashley L.
springville, utah
karen W.
centerville, utah
"My son, who lives in the area where the hot water heater is, said he was impressed that the technician thought to close the door after himself once he had drained the HWH"
george G.
roy, utah
"THE FURNACE WORKED ONE DAY AND QUIT. HAD TO HAVE FURNACE WIRE REATTACHED."
russ T.
south weber, utah
"I had thought it was going to take about 30 minutes when setting the appointment. It was longer but all was necessary and he did a good job so no complaint."
douglas & mary smith S.
provo, utah
mike m.
ogden, utah
"JD is friendly and very personable. very efficient at his job makes offers of things that can improve things with no sales pressure"
marsha G.
salt lake city, utah
charles M.
west jordan, utah
"Issue had reoccurred after repairs were made just 24 hours before by Dylan. Daren responded to this second call for assistance and serviced the appliance once more. As of 12 days later it seems to be working just fine. Thankyou!"
wayne C.
south weber, utah
"Tech. did a temporary fix by tapping the valve with pliers. It started leaking two days later. Did not resolve the problem. Seems like I wasted 89.00 dollers for no good result. I will call your office to discuss my feelings about this!"
bonnie B.
orem, utah
"Ralph was on time. He was very professional. He answered all of the questions I had. He was very polite."
lisa G.
layton, utah
mike L.
clearfield, utah
"We were very pleased with how quickly our furnace was replaced, especially in the middle of winter. The technicians were friendly, and made sure we knew what they were doing through thr process."
edward Z.
salt lake city, utah
"Installation was scheduled and completed as promised, and promptly. Explained what they were doing, left good followup instructions."
cindy S.
farr west, utah
jennifer B.
salt lake city, utah
"Daren was quick and efficeint repairing our boiler."
marjean L.
ogden, utah
william L.
riverton, utah
"Service was excellent. However, the technician arrived after the 12:00 to 2:00 PM window I was given. I did receive a call at 1:40 saying he was on his way."
j. mortensen M.
salt lake city, utah
"Dylan was particularly helpful, prompt, kind, and efficient."
nancy J.
south ogden, utah
"Dylan was polite and very knowledgeable about our furnace and diagnosed the problem quickly."
richard M.
fruit heights, utah
"Levi assessed the problem and quickly solved the issue we were having."
greg A.
south weber, utah
mike B.
ogden, utah
"Geoff was very informative and fixed my furnace problem while also pointing out other potential future problems with my aging system. He was not only very professional but also personable, as well. Its unusual to say that having a furnace fail to heat on a cold Sunday is an enjoyable experience, but this one turned out to be exactly that thanks to Geoff."
wayne J.
orem, utah
"The technician was very kind about our situation, and even on Christmas morning was cheerful and took his time to explain and show us what had happened and what we needed to do."
brent W.
south weber, utah
eleanor R.
brigham city, utah
"The service man did what was needed to get the right results."
john F.
ogden, utah
"Our water heater was leaking and the technician (Howard) told us it was the water softener system. Two days later we replace the water heater with another company."
kathy W.
ogden, utah
"Because everything was done well and I have no complaints"
stewart G.
pleasant view, utah
darin P.
provo, utah
"Jarrell was the consummate technician from job performance to personal interaction. Keep him and give him a raise"
dean M.
west weber, utah
marty C.
layton, utah
"Your employees are prompt, knowledgeable and thorough."
sueann M.
clinton, utah
"Techs came in did what they needed"
sara O.
ogden, utah
"I called at 1150 at night and asked for technician because I had a leaking water heater and no one showed or called until I called again at 7:45 the next morning and I even called at 3 in the morning. The technician was fairly nice however the bid on the work was more than double what I ended up being able to find."
mike E.
clinton, utah
"She quick and efficient"
richard G.
roy, utah
chuck M.
west jordan, utah
"Great service - our toilet plumbing issue was repaired promptly and tested to see that it worked. All is well!"
leilani K.
provo, utah
"Ralph was professional and very thorough in explaining the details of his inspection and answering my questions."
jared M.
provo, utah
calvin A.
ogden, utah
"Because he was thorough and friendly and on time. And make sure that everything was operating well."
terry L.
roy, utah
"He was friendly and efficient"
william F.
mountain green, utah
"Geoff is polite, knowledgeable and very professional"
janice M.
ogden, utah
"Pleasant and efficient. Brought good news!"
kerry S.
orem, utah
"Tech was very friendly and explained results of the service."
craig C.
eden, utah
"Quick and efficient"
carmen T.
salt lake city, utah
d dean M.
herriman, utah
"Told me what the problem might be and solved it."
lynn W.
west haven, utah
"Excellent Service , very professional and efficient"
brad N.
layton, utah
"I have been having problems with my thermostat no diagnostic testing was performed on the stat I also had a picture as requested by a previous technician of the malfunction of the thermostat no one requested a copy of the picture for the file on my account. The technicians stated on the paperwork the stat was working just fine."
stephen W.
roy, utah
"tech explained everything"
ellen L.
clinton, utah
"Always courteous and professio al"
gunnar K.
provo, utah
"Quick and efficient"
dennis H.
brigham city, utah
todd S.
ogden, utah
"Sylvia was very professional, and explained everything she was doing."
david T.
bountiful, utah
"The technician did a good job."
ronald M.
north ogden, utah
"The technician answered all questions in a professional manner"
rebecca R.
ogden, utah
"Courteous, On time, Knowlegable"
terry B.
salt lake city, utah
"Work was done efficiently and quickly."
jed W.
roy, utah
"Courteous"
michael P.
layton, utah
"I had a leak one a valve going to the refrigerator. He replaced the valve with a better one. Problem solved."
curt R.
layton, utah
"James was very friendly and professional!"
carroll D.
herriman, utah
roy K.
sandy, utah
"ST accomplished work quickly, cleaned up and explained results and recommendations thoroughly. Unfortunately, he neglected to turn the gas back on in one of the furnaces, so we had a cold night. Another ST came back at noon the next day to fix the problem."
don G.
ogden, utah
bruce R.
orem, utah
"thorough and friendly"
lisa S.
american fork, utah
"Ralph explained things well and answered all my questions. He was very nice and helpful."
kendal W.
draper, utah
"Dennis did a fantastic job, and let us know what we need to do about our current heater."
eric S.
sandy, utah
"Thorough and friendly"
david A.
farmington, utah
"We truly appreciate the efforts made to correct the problem, leaking, we had with the first home humidifier by replacing it with the steam version. However, the technicians didn't wire it properly causing more leaking and extreme humidity to accumulate in the house; wired for constant on. This in turn, caused another service call to correct the wiring issue."
geoffrey R.
ogden, utah
"Technician was knowledgable, thorough and explained his findings clearly."
leah M.
ogden, utah
"I am so happy that I signed up for the $13 a month subscription (?)"
winston T.
north ogden, utah
"The technician, Trent, did an excellent job, however, I had asked for Geoff Raymond and the receptionist had scheduled my appointment with him. I wanted him as he had been here before and we had discussed my concern about heat loss from the main duct over the living room, and my desire to have it checked for leaks. He said he would talk to Zach and I also should talk with Zach about my concern. I talked with Zach last week when I made my appointment. He said he would talk with Geoff about doing a pressure test of my duct system as a first step in determining if there was a problem in the duct system and that Geoff could do that while he was here for my furnace check-up at no additional cost since I have the Plus Agreement. I also asked the receptionist for an estimate on the replacement of a bathroom ceiling fan to which she said that Geoff could discuss that with me and give an estimate and install if desired. Anyway, none of that got done as Trent came instead of Geoff and no one had communicated anything with anyone about the requirements of the appointment. Very disappointing!"
john C.
south ogden, utah
howard M.
orem, utah