Barlow Service Experts Reviews

Average Customer Rating
4.7/5 stars based on 2,742 Reviews
alex M.
ogden, utah
judy B.
layton, utah
"Courteous Technician, explains everything, thorough"
karen P.
ogden, utah
"I was late for the appointment, and the technician was nice enough to allow me additional time so that I didn't have to reschedule. Great customer service!"
julie M.
harrisville, utah
"Fast efficient, knowledgeable"
brent T.
layton, utah
"Work was very good. Tech was friendly. A few minutes late."
chuck F.
north ogden, utah
wade P.
liberty, utah
"Great job, service, and explaing job details!"
marlene W.
clearfield, utah
"Informative...courteous...professional"
curtis G.
brigham city, utah
"They were so helpful in making sure that our water heater was working right"
evelyn P.
morgan, utah
"I had an appointment several weeks later, but when there was a cancellation, they called me and did it today--as I wanted it soon. I was very impressed with the technician--Travis Malan. He was very professional, polite and courteous, and explained all he did to me in a way I could understand. He treated me much like my grandson would, which I appreciated,"
wilma P.
marriott, utah
"Travis called before he came, wore shoe covers, was very knowledgeable about our furnace, gave suggestions for next time, explained what he did in detail. He is very respectful and answered all our questions. He is who we want going forward."
sharon P.
centerville, utah
"He was friendly, considerate, and seemed to know his business"
jack W.
west haven, utah
"Knows his job I always ask for him"
timothy G.
roy, utah
"Very professional"
stanley D.
south weber, utah
john B.
ogden, utah
irene G.
layton, utah
"Jim Murphy is very professional. He's very informative about my heating/AC systems keeping me updated on everything that needs to be done or if something needed in the future."
beverly O.
ogden, utah
"She seemed very thorough and explained much"
carol G.
roy, utah
"Warranty work is awfully expensive"
mike F.
west haven, utah
"Technician was very friendly and didnt waste a lot of time trying to up sell me on everything. Cleaned up nicely after himself. Good job."
penny F.
clinton, utah
stephen R.
ogden, utah
"Technician was very thorough and conscientious in all he did."
kevin R.
ogden, utah
"Technician arrived and was not aware of what servicing was required."
rosalie P.
harrisville, utah
"Good customer service. Only thing didn't like was being offering an air purifier, which is optional. If I want something extra, I will ask about it."
anna A.
woods cross, utah
"Travis was very courteous and polite and explained to me what my coverage was. I was confused and he took time to explain what I had signed up for. He left my house clean, not a mess, I will always ask for him to be my service tech."
richard M.
fruit heights, utah
"Travjis was very thorough in his examination of my heating and Air Conditioning equipment. He kept me informed about the work he was performing. Was very friendly and I felt confident that he knew what he was doing. Great Technician!"
robert D.
south ogden, utah
albert H.
farmington, utah
"Tech was an hour late for our appointment"
denese B.
layton, utah
"Appreciated their honesty"
michelle P.
plain city, utah
lori D.
eden, utah
"Honest and prompt"
timothy B.
ogden, utah
marilyn L.
morgan, utah
"Jim is a very efficient and helpful technician. You are lucky to have him. I usually won't use anyone else. He is a jewel."
dona D.
centerville, utah
"The tech seemed knowledgeable and was speedy."
john H.
pleasant view, utah
"ON time, great tech, efficient, answered questions"
mike D.
ogden, utah
"Technician was knowledgeable, informative and polite"
roger B.
ogden, utah
bill H.
ogden, utah
"The technician explained things very well."
george G.
washington terrace, utah
"Cordial and efficient service!"
john M.
clinton, utah
"On time, efficient, clean, knowledgeable, professional and respectful."
janice L.
plain city, utah
"Dylan order a cover for the air conditioner and put it on"
blain J.
roy, utah
"Quality of Service, knowledge and attitude of Technician"
joanne S.
brigham city, utah
bret P.
kaysville, utah
"very professional"
jay S.
ogden, utah
"She is very efficient & pleasant"
nancy R.
harrisville, utah
jim B.
brigham city, utah
"She was very informative and answered my questions."
kirk/marie R.
layton, utah
"Very knowledgeable and friendly. He has helped us before and remembers us."
ed M.
ogden, utah
"Daniel & Geoffrey were both very professional and helped us know the best way to care for our equipment."
robert M.
washington terrace, utah
"good people , good work"
janet W.
roy, utah
"Chris was pleasant, he listened to my concerns, and gave me suggestions on how best to protect my equipment since I am finishing the basement where I have them."
raymond G.
south ogden, utah
"On time, professional."
julie B.
washington terrace, utah
"He was fast and thorough"
gordon J.
north ogden, utah
ronald D.
roy, utah
william evans E.
roy, utah
"He was very good and helpful"
allen B.
ogden, utah
"Our NEW Air conditioner/ Furnace has been installed recently. I am Extremely disappointed with what has transpired with your way of making a consumer feel that they are Saving money by having the Furnace have a long term contract. Having purchased a previous Furnace, and not having had problems. The Cost of our system and having had to wait longer than expected. i feel frustrated as to why the problems already exist after only 1 week. I would like to speak to the Manager concerning current problems."
joseph H.
ogden, utah
"Everything went very smooth and happy with the installation process! Garth, Taylor, and Mikey did a GREAT job."
kenneth W.
ogden, utah
jerry rental R.
south ogden, utah
einer P.
layton, utah
susan W.
south ogden, utah
"Great!"
ken C.
eden, utah
lane R.
kaysville, utah
"Great experience - Technician Jon was amazing and very thorough"
ron B.
plain city, utah
natalie L.
bountiful, utah
"Jim was attentive, professional and efficient."
claudia T.
roy, utah
"Time was taken to check out my furnace to make sure it was running well. The technician was friendly, informative and presented himself well."
chris O.
ogden, utah
warren D.
riverdale, utah
"Very courteous"
lyle K.
roy, utah
"Tech was very professional and courteous. Completed the task as requested."
laretha A.
ogden, utah
"Very professional"
bryce G.
roy, utah
"What is the use of having a Plus service agreement if I can't schedule the regular maintenance until after my furnace fails and I have to pay for a service call. I called a week ago to get my 6-month check up. I was told that since the looked at the AC in May, the the technician shouldn't come out until November. A cob web in the system required a service call in September. I expect it would have been identified/cleaned out with the routine service that I wanted at the beginning of the season."
gregg L.
centerville, utah
"We always ask for the same technician. He knows our furnace history and does a great job keeping it running."
lance W.
layton, utah
joseph D.
layton, utah
scott H.
west haven, utah
"Confusion between the mailer reminder and the person calling to make the appointment."
richard T.
layton, utah
"Prompt and courteous"
nancy J.
south ogden, utah
bobby M.
ogden, utah
"Technician was very professional and friendly. Very knowledgeable! Took humidifier pad outside to avoid debris."
dennis H.
plain city, utah
"The technitian explained everything she checked and did a great job."
carol C.
ogden, utah
"Nathan was very seriousin his work."
don R.
ogden, utah
aloha W.
ogden, utah
"I didn't get a printout so I'm not sure of the gentleman's name, and he did an excellent job and was here on time."
dorothy M.
west haven, utah
"He appeared to me to know what he was doing."
ralph P.
ogden, utah
john H.
roy, utah
"The two technicians who came did a great job servicing my furnace and explaining all the steps that were done."
john B.
ogden, utah
"Daniel arrived at the earlier estimated time! He was very efficient and considerate of our home."
richard M.
kaysville, utah
"Friendly and efficient"
linda S.
roy, utah
"I could tell he was a new fellow as how he talked but he was courtesy. Some of his words he was saying he meant in front of the washer instead of furnace and to remember to take the old filters away when he would leave. I mentioned it to him. He needs to double check his work."
mark B.
ogden, utah
"Showed up on time, used shoe covers, worked quickly and efficiently."
maria G.
ogden, utah
"Evan provided a great service and answered all of our questions."
carol L.
sunset, utah
"Sylvia always does a very thorough job."
tom H.
washington terrace, utah
carl M.
syracuse, utah
"Both Jim Murphy and Dylan are Cracker Jack technicians and are exemplary employees of your company. Perhaps management could focus on your switch board appointment ladies as yes they were courteous and pleasant but failed miserably at making appointments in a timely fashion and failed communicating appointment times and thinking-about how her lack of appreciation for my job and life are important and caused me great stress having to rearrange my work day since Dylan told me last night he would be here by 8:30 AM and I didnt have any warning he wasnt coming until 9:30! He would be here by 4-6 PM. I have had 3 screw up with appointments in 10 days and if it hadnt been for the fact that your Technicians are sooo good I would be inclined to look for a better operated infrastructure of appointments setting staff Carl F Mandleco, PHD"
sheri W.
ogden, utah
"I have no doubts the service was done correctly."
gary P.
clinton, utah
"They provided good service in a very timely manner."
josh B.
ogden, utah
"The technician was on time, no complaints there. The reason that I gave such a low score was because we were charged $96 for the technician telling us "there is nothing we can do about it. Call someone else". That information should have been told to us on the phone when we scheduled our appointment to have someone come and clear roots out of our sewage pipes, not after charging us a $96 visit fee. We will be using another company that has less deceitful practices in the future."
susan W.
farr west, utah
"The service call was done faster this time. Take 20 minutes instead of 90 minutes from the visit the last time."
brandee J.
ogden, utah
"Dylan is awesome! He explained every step in a way we understand, no surprise fees, and exceeded our expectations interacting with our children and not getting frustrated by our children asking him questions."
paul P.
kaysville, utah
shane R.
layton, utah
"They both were great and explained everything in detail that I needed to know."
jeffrey P.
riverdale, utah
deb J.
syracuse, utah
"Was quick and answered all ?'s"
wendy P.
ogden, utah
"J.D. came today and fixed a blitzed thermostat for me and did a great job answering all my questions. He made sure I got all the discounts I qualified for and reviewed how I could prevent such a costly repair from happening again."
john Z.
uintah, utah
"Every technician that has ever been to my house is polite, professional, and very knowledgeable with what they do!"
juliaanne T.
ogden, utah
william C.
ogden, utah
"Technician was very knowledgeable and explained everything he was doing. Polite and helpful but not pushy."
ryan W.
harrisville, utah
richard B.
ogden, utah
"J D is obviously very competent and conscientious. He was also very courteous and thorough."
michael A.
ogden, utah
"Timely friendly snd effecient"
dale T.
north ogden, utah
"Very pleased with service!"
dawna D.
roy, utah
"Evan was smart, polite and very helpful. He explained everything to me which helped me to know that he really knew his job. If I have need for further services, I will definitely ask for him. He was a great example of a professional employee from your company!"
richard V.
eden, utah
"Very thorough and informing."
dave A.
harrisville, utah
"Explained very well"
ian B.
logan, utah
"Daniel is the nicest service technician i have ever met. he was very thorough and answered all of my questions. He was also very nice to my dog."
lawrence A.
roy, utah
"They kept working until they found the problem and resolved it."
melanie N.
layton, utah
"I feel he was honest and very efficient ."
dirva J.
pleasant view, utah
blas L.
roy, utah
"The technician did a great job."
lynn V.
layton, utah
"Good technician"
gary F.
farmington, utah
"The technician was not only efficient and knowledgeable, he was friendly and gave me information on alternatives for keeping temperatures throughout the house nearly the same."
stephen J.
north ogden, utah
leane E.
fruit heights, utah
"Respectful, but did not seem to know what he was doing. Also did not complete the job."
joann T.
ogden, utah
steve G.
huntsville, utah
"Geof is easy to work with and attentive to detail"
brent C.
no ogden, utah
max T.
kaysville, utah
winston T.
north ogden, utah
"Technician was very through in checking for problem."
marilyn H.
south weber, utah
"They were on time, clean, friendly, polite, and did a great job of fixing my furnace."
david Y.
ogden, utah
"I like my Service Expert annual maintenance plan and JD and or James who I request as my Technicians"
laretha A.
ogden, utah
"Very professional and efficient"
laretha A.
ogden, utah
"Very professional and efficient"
steve T.
ogden, utah
carol R.
ogden, utah
"Our heater is not quite one year old yet, but Sylvia checked over everything and explained to me what she had done. I had some questions, and Sylvia took the time to answer them. I appreciate all that Sylvia did for us yesterday. Thank You !"
ciera W.
clinton, utah
"Water line broke on swamp cooler. Was very honest and straight forward about why it might have happened and answered all my questions."
walter H.
roy, utah
doris L.
washington terrace, utah
"She is a pleasant person to have in my home. Always polite and efficient. Thank you for hiring knowledgeable and nice people. She did a good job. Doris Linford"
dawn N.
layton, utah
"He did a good job"
scott P.
layton, utah
deseree S.
west point, utah
"The tech was very knowledgeable and helped us sign up for a program that will save us money for our next 2 visits."
daniel S.
roy, utah
"Process was smooth. The technician was great!"
robert C.
ogden, utah
"On time, pleasant, informative."
brett F.
roy, utah
"Communication"
von G.
clinton, utah
"On time. Work done in a timely manner and looked professional. I was so happy to take a warm shower after 4 days."
randy B.
ogden, utah
"Thoroughness"
clinton M.
clearfield, utah
"The technician was no help. He tried to be a salesman but didn't perform well there either."
carl G.
no ogden, utah
"He figured out the problem and when he didnt have the answer he called to get instruction on how to fix it."
windy A.
riverdale, utah
randy K.
plain city, utah
"Always on time, always very courteous, very, very knowledgeable, respectful of home, clear in communicating findings"
allen S.
roy, utah
"The repairmen were early after a call, very friendly and knew what they were doing."
sylvia L.
ogden, utah
"Friendly, punctual and efficient!"
camille C.
south ogden, utah
brad W.
brigham city, utah
darlana Q.
plain city, utah
ashley Y.
kaysville, utah
"He changed filter and quickly visually inspected inside and told me how we need a new system cause it was configured incorrectly to allow air flow optimal"
dave C.
south ogden, utah
"Dylan was very professional, polite and courteous."
jed W.
roy, utah
first S.
ogden, utah
tom M.
layton, utah
"Dylan was knowledgeable, efficient and helped expedite a part we needed. He explained things well and was polite."
wendy P.
ogden, utah
"Sylvia came out today to get my heater ready for winter. She found a crack in an important part of the heater that could lead to carbon monoxide poisoning. She found the part was under warranty and drove to pick one up and arranged to have an installer help fix it right away. I was so impressed by her knowledge and ability to get it fixed quickly. Thank you, Sylvia and Geoff!"
mike S.
woodland, utah
"Zak treats me fairly and honestly."
janet W.
roy, utah
"Having someone as knowledgeable as J D working on my equipment gives me peace of mind."
janet W.
roy, utah
"I was amazed how quickly J D diagnosed and repaired my AC. Even though it was Saturday evening, he was here almost immediately after I called......that never happens! I also appreciated his recommendations to help me protect my investment. J D also had a pleasant demeanor"
lawrence A.
roy, utah
"Polite and professional"
mike S.
ogden, utah
"Barlow and their technicians are knowledgeable and efficient in taking care of our heating and air conditioner."
deborah G.
clearfield, utah
"Professional and friendly"
vicki D.
ogden, utah
"He did a great job"
dianne A.
ogden, utah
"DJ spotted the reason for the call back right away and fixed it!"
dianne A.
ogden, utah
"Required a call back because he forgot to reconnect a critical part. Didn't leave paperwork or new filter."
karl M.
west haven, utah
"Technician didn't seem knowledgable about the system. Never got a good answer on what is going on with my A/C"
wes B.
perry, utah
"Sylvia did a Great Job and was So Friendly...She is the Best.!!!!! :Q)"
john G.
bountiful, utah
brenda R.
pleasant view, utah
todd S.
farr west, utah
"You over charge"
tracy S.
south ogden, utah
"Technician took the time to do a quality job."
tami H.
ogden, utah
"they came swiftly and got us our air conditioner fast as well, during this horrid heat. I have a heart condition called heart failure, it sure made me happy they did what they did and at a reasonable cost they replaced our air conditioner."
kevin E.
riverdale, utah
wayne B.
ogden, utah
"Took time and explained things to us"
shaun H.
pleasant view, utah
"Very friendly! Levi came to my trailer to install my water heater, saw how horrible it was going to be, but my daughter said he did a great job, didn't complain with what he had to do to take care of us!! He needs a great deal of recognition for being a great employee! Her explained things my daughter didn't understand, great guy!"
debbie M.
ogden, utah
"Sylvia takes great care of us. Always a pleasure to see/work with her."
lynn F.
west haven, utah
larry S.
west haven, utah
brent W.
south weber, utah
thomas K.
layton, utah
"Jim is an outstanding service person. He is extremely knowledgeable regarding my HVAC equipment. He explains what the problem is (if any) and provides me with options."
paul S.
roy, utah
"Geoff was very honest and informative about our options with the water heater and provided options"
jesse J.
pleasant view, utah
"Honest quality work"
barbara F.
roy, utah
aloha W.
ogden, utah
"I mean no disrespect to anyone, just frustrated that no one would tell me how to try fixing my air conditioner myself. My thermostat said Code 11, missing system. I checked the trouble-shooting manual. It said to reset the thermostat, which I did. It also said to cycle off. I asked the gal who answered the phone at Service Experts if she knew how to turn it off. She didn't and told me to ask the technician. I asked the tech when he called if there was a switch I could try before he came out. He said he needed to look at it. He came out, checked a couple of things and then he flipped a switch on the side of the unit downstairs, waited a few seconds and flipped it back on. The air conditioner was back on. I pay a monthly fee to cover maintenance. I still had to pay $75 for him to flip a switch."
lori L.
clinton, utah
"Our tech talked with us about our problem."
douglas H.
ogden, utah
"When we discussed the unit that would be cooling my room above the garage, I was told and SHOWN PHOTOS that the unit would be mounted on the wall. This was important to me because as I told the sales rep, in the next year or two I would be pouring cement and if the unit was mounted on the wall, it would not be an issue. Now, when I pour my cement, I will have additional costs to have the unit disconnected, reconnected and recharged. The unit it'self is adequate. I was told it would not be an instant cool, I understand that, but wow, it takes a long time to cool down. I admit I only use it from time to time, so the unit is not running and keeping the temperature down. I need to make sure that I turn the unit on at least 1/2 hour before I want to use it. Maybe I misunderstood. I thought I paid extra to have a remote that I could control the unit with. I do have a wall mounted unit, I thought it would be more like our furnace that I could control with my phone. This was probably a misunderstanding on my part. The service techs who installed did a good job. They made the outside of the house good with the placement of the lines and the ground mounted unit. They left the house very clean. They were friendly and professional."
brian H.
brigham city, utah
liz W.
sunset, utah
"Sylvia always does a thorough inspection when she's here. She tells me all she's doing and what the results are."
sally G.
ogden, utah
"He explained everything he did and educated me on the equipment."
new baptist church C.
ogden, utah
"Didnt feel like a service call, more like a sales commission call."
mindy M.
hooper , utah
"They took time to check everything Thoroughly as well as going over the pros and cons of many different options fitting my needs and circumstances ."
edward C.
bountiful, utah
"Our new air conditioner did not work and it took a second day and another team to fix it."
david L.
farmington, utah
haywood T.
clearfield, utah
"They were both PRO'S"
darlene C.
mantua, utah
tom M.
east layton, utah
julie P.
syracuse, utah
bob B.
ogden, utah
"Fast service and compitien work was done"
robert S.
ogden, utah
"Very knowledgeable, problem fixed very quickly at a fair price."
tanya M.
roy, utah
"Quickly found the problem and was very nice and courtesy."
james G.
north ogden, utah
"Would not accommodate my limited schedule and did not treat my need as a prioity. Said initally 8am then said it will have to be 6am. My daughter is just getting up for work. Grandson 5 and son in law works late and has to sleep. 6am is out of the question. Then said can come out in Sept when things cool down. I wont need it then. Going with someone else that treats all customers equally. We are done and will give bad feedback when anyone asks about Barlow."
janet W.
roy, utah
"In the past I've always scheduled the AC/Furn maintenance for the same visit. Trent explained the benefit of servicing separately, which I appreciated."
jay S.
ogden, utah
"Very knowledgeable & friendly. If she needed something or had a question was ready to ask. Good explanation of situation."
bill A.
pleasant view, utah
"JD did a great job! He was very accommodating and went out of his way to get our situation resolved. Great customer service."
billy B.
layton, utah
"Because the entire process was seamless and easy!"
dix C.
roy, utah
"Very kind. Didn't mind me watching and asking questions. Made me feel confident in what they were saying."
suzanne F.
clearfield, utah
"Service was very professional. Arrived on time and finished on time. Equipment working just fine so far. WHEN DO I RECEIVE THE $200 YOU PROMISED FOR REFERRING Robert Browning, 106 S 300 W, Clearfield ???"
julie P.
syracuse, utah
"they did a great job"
kappy W.
brigham city, utah
"It is ridiculous to send someone out who's sole purpose is to scare me into buying things I don't need by quoting you high and telling me he would sell it to me cheaper. 20,000 for a new furnace is ridiculous and unneeded. WE had another serviceman come today and he is fixing the problem for hundreds of dollars not thousands!"
karen S.
ogden, utah
"very professional and did great work"
frank B.
ogden, utah
"Installers were great. Very courteous and positive and knowledgeable."
gary H.
harrisville, utah
"Sylvia, answered my questions, but could not know how long my A/C would work if I did not replace the capacitor"
carl G.
no ogden, utah
"He came back very quickly to fix the air conditioner so we were comfortable."
rene F.
ogden, utah
ken S.
plain city, utah
"They was nice and informative"
matthew C.
centerville, utah
"The technician was knowledgeable and friendly"
travis T.
roy, utah
kevin C.
ogden, utah
tony S.
roy, utah
"Howard did a fantastic job."
sherry H.
roy, utah
"I didnt feel pressure to do something I wasnt prepared to do, he was fast and friendly.. the air conditioning has worked great ever since ."
brady H.
marriott-slaterville, utah
"My wife was home and she said the workers were very nice."
jeanette S.
ogden, utah
john M.
clinton, utah
jeff B.
pleasant view, utah
christian T.
ogden, utah
"Very personable and knowledgeable."
dan G.
clinton, utah
"Very friendly, excellent customer service."
jami b.
clearfield, utah
"they were very polite and knowledgable, they came out the very night we called and lent us a window cooler (which saved us)!"
george S.
mountain green, utah
lamont C.
south ogden, utah
paul L.
brigham city, utah
"Work was done in a professional manner. Explanations were clear and understandabel."
mike S.
layton, utah
brad S.
south ogden, utah
katie M.
ogden, utah
"Trent was very informative and friendly."
scott H.
ogden, utah
"Because Sylvia always does a great job"
kayleen R.
clearfield, utah
"They were on time, knew what they were doing and did not waste time."
tyler P.
south ogden, utah
"They were there on time and finished early. Kept the area clean, and he basically sold me on a new water heater."
wes H.
ogden, utah
"courteous, and pleasant with explanation and tasks."
lori D.
south ogden, utah
"J.D. was extremely kind, knowledgeable and efficient. Best service tech I've had come to my home! I thought the young lady who answered my service call was awesome!"
natalie A.
roy, utah
"Everyone has always been honest with us and up front about everything. I am a girl and not too smart with these things. My husband was gone and Rickley answered all my questions in a way that I could understand"
thomas S.
ogden, utah
"Representative at my house was wonderful. Took time to explain the ups and downs of my systems. He did not try and push any work on me, even though he warned me soon pieces were going to break."
ellis C.
riverdale, utah
doug B.
clinton, utah
"Carson was very knowledgeable about your products and I felt very informed when he left. I knocked it down to an 8 because the price was way to high. Carson explained that his prices were higher because you feel like going through your company ads value to the equipment."
mark H.
north ogden, utah
leisa M.
layton, utah
"The consultants and technicians were knowledgeable and very efficient."
kevin W.
mountain green, utah
"Was any corrective action really done?"
linda E.
ogden, utah
"Riley cam on time. He was very professional, courtious, pleasant and fast. He measured said he would email me a bid. It never showed up. I called him and he said he would send it again. Thinking he might have the address wrong I emailed him a reply to the Riley.chambers@serviceexperts.com. did not go through. I emailed the office listed on internet and got no responce."
eva S.
ogden, utah
"I provided a best possible score on the scale of 10 out of 10 for your work from technician Evan, who was a very helpful technician in assisting getting my very important A/C thermostat in shape during these warm and often high temperatures. Please pass this rating on to the supervisors."
kylie B.
ogden, utah
"The job could not be fixed/ completed due to lack of equipment."
neal B.
plain city, utah
"Tech was efficient, thorough, and friendly."
dennis H.
brigham city, utah
"Trent was very informative and spent extra time with us. He explained the thermostat more clearly, and went step by step with us and explained the humidity and fan speed connection. Checked out the new air conditioner for us so that we feel comfortable with everything ."
natasha S.
corinne, utah
"He really took his time on checking on my heater and a.c and replace the capacitor and wash the outside coil which I've never had associate do before."
deb J.
syracuse, utah
"He did not smell like a cigarette like past techs have, so that is good. He was pushier than most telling me I need new equipment. He moves stuff from next to the air conditioner, which is fine, but he did not tell me he moved it, nor did he put it back."
john B.
roy, utah
earl L.
fruit heights, utah
"on time and did a good job"
brian M.
woods cross, utah
"The technician arrived early within the 2-hour window and was able to quickly resolve the issue."
kent C.
clinton, utah
cheryl W.
ogden, utah
"I was able to get an appointment the same day I called for a water damage issue and also got the work done the same day. But most importantly the price stayed the same as what I was quoted, even though there was additional unforseen problems that arose."
janice M.
ogden, utah
"They were on time (a little early actually) and on task."
bonnie S.
ogden, utah
"It was real fast repair and knowledgeable sales rep"
chuck R.
hooper, utah
"Did not want to fix the problem for 2-3. Days. When you call a. Service expert. Company you expect them to do the job when they come out. Not charge a. 90.00 quote. And. Rip you off. Im. Reporting this to the better business bureau in Utah"
bryon rental R.
eden, utah
paul S.
roy, utah
"on time and very profiecent"
john B.
washington terrace, utah
"Due to the age of my Furnace and Air conditioning, I was pretty sure that I was getting professional and honest technical analysis to the condition and operating status of my HVAC."
ken P.
kaysville, utah
"Technician didn't cary the refrigerant, thus could not complete the gob. WAY!!! overcharged for a capacitor. Salesman kept pushing a 10 year, monthly payment plan (totaling $28,000.00). A highly recommended local company just offered the same equipment for just over $7,000.00. Never did provide the quotes on the options I requested quotes on."
ken P.
kaysville, utah
"Technician did not cary the refrigerant, thus could not finish the call. WAY!!! overcharged for a capacitor. Salesman pushed and pushed a monthly payment plan, totaling $28,000.00 for a replacement. A local company just offered me the same equipment for $7,000.00."
lynn B.
fruit heights, utah
wayne T.
ogden, utah
"The technician fixed my problem OK. The Freon level in my A/C was low causing it to freeze up. The low level was not caught during my bi-yearly maintenance agreement 2 weeks earlier. It is unknown how long it has been leaking. The fact that it wasn't caught this time makes me wonder if it was also low a year earlier and not caught then, costing me over $300 to replace 6 lbs of Freon."
janet C.
riverdale, utah
"He was on time, very pleasant and efficient and had the AC serviced in a reasonable amount of time."
nancy B.
south ogden, utah
dawn N.
layton, utah
"He did a good job"
blain J.
roy, utah
"Immediately diagnosed the problem and made the needed repair."
patty J.
syracuse, utah
"Really good information"
michelle F.
ogden, utah
"Syvia is great. Have requested her for years. She knows her job well, is polite, very clean and always on time. She is the best."
terry L.
roy, utah
robbert L.
ogden, utah
"Chris took care of things and gave me information regarding my system."
wildlife R.
ogden, utah
"Jared has done all he can to provide the service we needed--the only dissatisfaction we have is out of his hands and had to do with the poor response time for parts from Reznor--totally unsatisfactory"
brian W.
n ogden, utah
libby F.
bountiful, utah
richard G.
brigham city, utah
"Good service was provided, but he had to come because of previous improper service"
james S.
ogden, utah
"Friendly"
keith C.
brigham city, utah
brad S.
slaterville, utah
jess H.
ogden, utah
mary reynolds R.
ogden, utah
breann S.
uintah, utah
"My AC already stopped working after a week. The pipe is frozen."
raquel H.
hooper, utah
"Everything was awesome"
dellene H.
ogden, utah
"I had a new furnace and air conditioning installed six years ago. For three of the six years the air conditioning has not functioned correctly. When Dylan arrived I indicated that if he couldn't fix it this time I was going with another company. I had already hired another company to repair our air ducts in the crawl space because I couldn't get anyone from Barlow's to do the work. Dylan listened to my concerns and was very positive that he could do the repairs. I questioned his skills, how long he had done this, how often he had problems like mine, etc. He was always polite and responded very kindly. In addition, he fixed my air conditioning. He worked promptly and constantly updated me on the repair. He had to replace the coil, of course the guarantee expired last year, but he agreed to try his best to be fair with the pricing. He was. Dylan is an excellent representative for your customer. He took the time to find the leak, repaired it in a timely manner and was professional as he did so. I hope I see him at my home again since we subscribe to the yearly serviced plan. You're lucky to have Dylan as an employee."
louise H.
north ogden, utah
"Zach and Pat were on-time, pleasant to work with, shared their thoughts and knowledge and cleaned our dryer air duct thoroughly. The dryer air-flow is much better than before their effort to clear the vent."
jean B.
kaysville, utah
"He was very knowledgeable and had a great deal of experience"
shannon B.
riverdale, utah
"Very informative"
david T.
bountiful, utah
"He was prompt and good."
mindy D.
roy, utah
roger W.
roy, utah
"On time and fast"
ed W.
roy, utah
"Trent is always on time, always helpful and polite. We appreciate him a lot, and trust he'll always be our tech!"
sherry J.
syracuse, utah
"Daniel was professional and courteous!!!"
doug B.
kaysville, utah
"I was very impressed with Chris and Brad. Chris was the technician who systematically went through the quality checks for the AC. Brad, the sales associate, was there to provide assistance as required. They are a good team."
howard R.
roy, utah
john B.
kaysville, utah
gladys M.
layton, utah
"The service man, I think Daniel, was wonderful, very accommodating, went the extra mile."
fred S.
layton, utah
"They did a great job in finding 44 year old dirt, dust and junk, and would recommend them and there service to who ever needs their vents cleaned."
fred S.
layton, utah
"Great team working together both sales and service technicians. Very professional both sales and installation. The technicians had to work miracles to make the installation all come together, but they DID IT! Thanks to all, Fred"
richard T.
north ogden, utah
"The technician was very thorough in checking our system."
gary S.
layton, utah
"Professional service"
larry K.
north ogden, utah
marjean L.
ogden, utah
"He didn't put on shoe coverings when he initially entered my home."
david H.
plain city, utah
"On time Service/Installation appointment. The technicians were all friendly and knowledgeable. The installation of the new furnace and air conditioner were installed with explanations & were performed in a timely manner. Great clean up was provided and explanation of the new thermostat."
donald K.
ogden, utah
"drew was very knowledgeable and helped giving us all the options available to us"
cynthia W.
farmington, utah
"The young man who was the service person was very kind and helpful and you have been very nice P thank you"
melanie M.
farr west, utah
"He showed me the parts that needed replacing and told me why"
bobby M.
ogden, utah
"Knowledgeable, skilled coupled with friendly service."
jim W.
bountiful, utah
"Very kind and professional. And very quick."
lucia M.
west haven, utah
andy K.
kamas, utah
"DANIEL WAS TIMELY, EFFICIENT, KNOWLEDGABLE AND PROFESSIONAL..."
david T.
bountiful, utah
fred S.
layton, utah
"Carson took the time to explain the program to me and seemed knowledgeable regarding the furnace & a c unit equipment needed. He also helped with a portable AC unit until our new equipment was installed."
dixie F.
ogden, utah
steve K.
layton, utah
"Technician arrived at scheduled time, completed work quickly and was very courteous."
david H.
plain city, utah
"Drew was very professional and knowledgeable about the furnace/air conditioner options that fit our needs and provided us with an installation date and the information we required. Great service!"
raymond D.
clinton, utah
ellen L.
clinton, utah
"Always friendly and respectful."
marie W.
roy, utah
steve K.
south weber, utah
"Always pleased with Barlow"
reyes S.
ogden, utah
"They were helpful and explained everything we needed to know about our new unit"
lane R.
kaysville, utah
"One of the best most cordial technicians I have worked with. Very considerate, takes time to explain!"
dennis H.
brigham city, utah
alan M.
mountain green, utah
gail F.
mountain green, utah
"Advice given for air conditioner"
dale T.
north ogden, utah
"Quality work"
judy H.
north ogden, utah
robert K.
layton, utah
lynette T.
clearfield, utah
amy P.
fruit heights, utah
"The technician did not inspire confidence. He "discovered" a broken fuse disconnect handle for us. It was not broken during our home inspection two months ago. He removed the disconnect, leaving one fuse in place since it was now broken, proceeded with the "tune-up"which at one point threw sparks and said "that shouldn't happen!", and yet it did. Said it might have blown a fuse on the furnace (he was working on AC at the time), but I don't know if he ever checked. At that point we were just ready for him to leave."
jill Y.
west point, utah
"I felt that the technician was thorough and explained everything to me."
john H.
roy, utah
"From the beginning of a courtesy call to being punctual. Knowledgeable and professional."
terel G.
north ogden, utah
"CHRIS WAS AWESOME AND VERY PROFESSIONAL"
ken C.
eden, utah
melvin M.
ogden, utah
"Seems like there is always a need to upgrade the system."
stan T.
ogden, utah
"Chris F. did a great job and was very informative when we asked questions about our system."
jody M.
ogden, utah
"The technician was very efficient. He was also very congenial"
jeannine B.
south weber, utah
"Excellent PR! Was able to answer all my questions. Field technician was very efficient."
richard B.
ogden, utah
"Chris was competent, thorough and courteous."
sheila H.
roy, utah
"Chris was very informative and went above the expected service, he cleaned my furnace area because I could not reach it. He was also fast and tolerant of my pets!!"
allen B.
ogden, utah
"completed work perfectly"
mark T.
morgan, utah
"Only God is perfect so he gets a 9he did a great job"
scott S.
ogden, utah
"Very satisfied. The lady that came is always very nice and does a very thorough job. I cant remember her name but she had been to my house twice now and she is great."
daniel R.
roy, utah
"Expensive just for a 5 minute fix."
mike H.
brigham city, utah
jerry C.
south ogden, utah
liz P.
ogden, utah
annette ren C.
ogden, utah
dawna H.
roy, utah
"Everyone was absolutely amazing. Very professional, personable, and fast."
cole P.
clearfield, utah
"Awesome service great explanations what the problems could be and how to fix them"
barbara F.
roy, utah
"They were both very confident and knew exactly what to do.. hey were both very"
janeen N.
roy, utah
"Geoff was very experienced & knowledgeable about finding the problem for no cool air."
doug H.
kaysville, utah
"On time, knowledgeable, did a thorough job"
brandon G.
syracuse, utah
mary B.
n ogden, utah
les D.
s ogden, utah
mike F.
west haven, utah
"Technician was excellent."
enable U.
ogden, utah
"had to make another call to get leak fixed"
joe P.
roy, utah
"Chris F was awesome."
louise H.
north ogden, utah
"The technician was on-time, polite and fixed the issue very quickly!"
joy T.
fruit heights, utah
"Daniel was very polite and professional. You could tell he has been trained extremely well and took care of our AC perfectly."
tracy C.
ogden, utah
"Drew was very thorough in recommending the right air conditioner. Jacob and Jake were also very thorough and efficient with the installation. They made sure the system was working correctly before leaving the job."
david T.
washington terrace, utah
"The worst customer service didnt show up for appointment no phone call completely forgot I had to call back and talk to manager"
chris J.
ogden, utah
"Very professional & personable"
helen W.
roy, utah
"On time friendly explained what he was doing finished promptly"
randy H.
mountain green, utah
"I was totally satisfied"
joyce B.
roy, utah
"Sylvia always does an excellent job of service."
butch H.
ogden, utah
byron B.
bountiful, utah
"The Technician (Daniel) was very professional. He made a thorough check of the air conditional inside and out. Explained how they were doing. He was very courteous and had a friendly smile."
bonnie B.
plain city, utah
steve K.
layton, utah
"Fast response and repair of problem."
melvin C.
roy, utah
tammy B.
west point, utah
"Rhett was just great. Very prompt and professional. Going to request him for my next servicing. Thanks, Rhett."
russ T.
south weber, utah
"Fast and efficient"
reed B.
bountiful, utah
"You sent a salesman with the technician. He added a sticker and business card to my hot water heater. I did not call for you to look at anything other than my AC. AC could not be tested do to weather. Huge waste of money. Very unprofessional"
daniel J.
roy, utah
"Technicians Howard and Pat were on time and improved my water pressure in the kitchen and shower."
irene G.
layton, utah
"Jim is always very professional! He is always on top of repairs needed. Your company is very lucky to have an employee like Jim."
tom F.
ogden, utah
kathy H.
sunset, utah
"Jesse was very professional and helpful in every way."
virgil S.
ogden, utah
"The two service technicians that came to clean the ducts were very friendly, considerate, on time, also answered all our questions and showed us what was in the vents. Zack and I don't remember the name of the other technician, but they did a really good job and I wish I could remember their names. They both were polite, and very knowledgeable in their job"
jaylene S.
willard, utah
"Service was great other than I needed a new furnace motor. Tech was skilled and helpful."
dana C.
roy, utah
"The technician arrived on time and seemed very knowledgeable! He gave us some information and was able to fix our air conditioner. Thank you!"
larry C.
ogden, utah
bill H.
ogden, utah
"He found and fixed the problem and was professional/friendly. But this was the second visit......the issue wasnt found yesterday."
allen B.
ogden, utah
"Previous SERVICE"
dan K.
layton, utah
"Technician arrived on time, was polite and courteous."
tamara M.
plain city, utah
"I really wanted to remember the service man's name. He was so thorough, I was very pleased. He was asking me how i liked the system and i told him i was now really pleased for the price. I told him my bills have not changed so he checked it again, because he said they should have. When he checked it is was not completely sealed, so he taped it and told me if i didn't see a difference i should call in and have someone come out."