Barlow Service Experts Reviews

"Everyone has been fantastic helping to get my air to work"

"The office staff were friendly, welcoming, were able to pull up my account and schedule workmen in a timely fashion . Darren and Matt were friendly they were capable they arrived on time they explained the problem how they were going to fix it the cost in advance and did what they came to do! The spigot they installed leaks a bit and using Service Experts is more expensive than a mom and pop business...but the expense is worth being able to reach SE, and schedule work.. Importantly, they were respectful of my home with masks social distancing and shoe protectors. I appreciate that. I have 2 service and maintenance contracts w/ SE....thanks"

"awesome, Polite,New what he was doing."

"The technician was very pleasant and very nice"

"He was helpful"

"Rusty arrived at the appointed time and proformed the service in a very efficient way."

"She did a outstanding job"

"Christopher was very thorough, worked on the furnace and AC, inside and outside"

"Matt was very nice and I felt he did a thorough job."

"In and out quickly and got the work done! Seemed confident and knowledgeable."

"I was told that my older AC unit was only "8" for temperature differential and that I should consider replacing the unit. I had another technician from another reputable local company come by and he showed me that the differential was actually 19."

"Professional, courteous, and on time."

"very courteous, comes when scheduled and answers any questions I have"

"Thorough, discussed issues/problems, friendly"

"2nd visit to resolve issues and complete. the tuneups. Persistent and courteous!"

"Did a good job"

"He was outstanding, showing us images of the tests he conducted on the A/C."

"Because they were prompt, very courteous, very knowledgeable, and they took time to explain in detail everything they did."

"Trent is always on time and professional"

"On time, wore mask, put on booties, maintained social distance. Demonstrated expertise and made sure I understood the diagnosis and recommendations."

"Costs too much for services rendered. I wish to cancel my service with Barlow Service Experts, effective immediately.. John Zito"

"Did the job asked and did it well. Courteous and helpful"

"Great professional service, the technician was quick and respectful toward my husband and made sure he was not on a work call while working in his room."

"Trent has always been very helpful"

"He was Flexible on time. Was able to do service without intruding on my life. Friendly and respectful"

"Technician blew up our board in our system thinking we had an error on wiring. Came back 3 weeks later to replace board. Now we have to pay an electrician to come repair what he did. He was really nice & admitted to the error but thinking we want to cancel our service contract now."

"He didn't wear any PPE. He made it sound like it was my fault he had to come because other techs had told me about problem. He didn't have part in truck even though I told them what I needed when I made appt. He didn't want to go in attic because it was too hot, when the temp was in the 60s. Then when he left he didn't turn light off in attic,"

"He was polite, friendly and knowledgeable."

"The technician was very professional and pleasant."

"competent and courtesy person."

"all good but would have liked techs to be wearing masks"

"Tony and Ben were great. Had the whole system replaced, was in the house with 3 dogs, and hardly heard a sound from them."

"Super nice young man. Very polite and courteous. Very thorough. Thank you!!"

"The Technician (JD) was outstanding in staying true to the social distancing, no contact request we made & was easy to work with on our prepaid AC Tune-up. He even wrote a personal note to Stay Safe, Stay Healthy on our copy of the paperwork! Very impressed..."

"Efficient. Kept me informed all along the way to get my A/C fixed."

"They are always on time and if they are running late they always call to let me know. They are efficient and clean while working in my home. They are polite and have a strong ethical work manner whoever comes into my home."

"The filter they took out was 24x24x1 and the one they "stuffed" back in and left gaps was 25x25x1. Would like a written statement and details of issue with "unit was freezing up." We were told this, but without background understanding of HVAC it's easy to forget or get things mixed up when you are trying to explain it to someone else. If I have an issue, what is the recommended fix????"

"I had a leak in my air conditioner, and Jim had it fixed in 10 min."

"Geoff was very personable, answered all our questions and if he didn't know, he went back to the GM for an answer. He went out of way to make time for us when we had additional questions after signing the contract."

"Darren and Matt did a great job."

"You just do a great job! I like Sylvia! She does great!!"

"They were punctual, quiet, tidy, wore their masks, cleaned the area after installation and were very polite."

"Thoroughly evaluated. Pleasant."

"They arrived on time and wearing masks. They were very courteous and respectful. They took their time and then explained what they had done. Very nice young men. Excellent service."

"The man was very kind and listened to what I had say. Explained why the Air conditioner wad not cooling."

"Friendly man, worked fast, explained his findings."

"On time and knew what she was doing. Very friendly."

"Trent always does a great job. He is a womferful representarive for your company."

"The work was done in a timely fashion. Technicians were very respectful."

"Did a good job. Personable."

"very friendly... found the problem and had it fixed in little or no time..."

"Rhett was friendly and knowledgeable and quickly changed out my clean air filter. He was also wearing a mask for Covid-19 protection and when he was finished he removed the old air filter and all packaging. A great Job!"

"very courteous and thorough"

"The technician was very knowledgeable and professional and safe by wearing a mask."

"Technician is extremely knowledgeable on the maintenance of my A/C system. I was kind of shocked by his thoroughness."

"He was so nice and problem salver"

"Rhett is the tech that we always schedule with, this is due to his knowledge, personality and good job that he does."

"veery personable, did their work and kept me informed."

"Christopher was very thorough."

"The Tech was very friendly and did a thorough inspection of all the equipment."

"Quick and professional Team work. Ralph kept me informed as to his arrival times at both my scheduled places. Very professional , clean, neat and efficient with their job. Post turn up discussion with Nic was informative. Kaylee at the office kept me posted as to arrival times constantly. Thank you"

"informative, courteous, polite and knowledgeable"

"Sylvia was thorough and conscientious about our home and seemed to be knowledgeable of our system and what shape it was in."

"She knows what she is doing. She is very professional."

"Evan was quick thorough and answered several questions expertly."

"Technician was respectful and competent"

"he was knowledgeable and explained things to me as we went."

"I felt comfortable that Jorge was competent and took good care of my equipment."

"Jim was very friendly, professional, and very knowledgeable. He truly went the extra mile in doing furnace checking and thermostat testing."

"He was careful and courteous and worked efficiently .... informed me of the potential issues with my a/c."

"On time. Was quick and efficient. Very nice and explained everything"

"He used shoe covering's, was polite, and exhibited a person who knew his business and what he was here to do."

"They were very nice and knowledgeable."

"left one vent cover off"

"Very nice and helpful."

"Technician did a thorough job of getting our AC unit ready for summer. In the process, he discovered that a wheel in the blower was out of balance. We've had this service performed before and the tech in those cases didn't spot this problem. He came back a couple days later and installed a new blower wheel and now our AC doesn' make a loud noise after it gets up to speed."

"They were very thorough with thier examination of my system and answered any questions I had."

"Technician was excellent"

"Willing to spend time with us didn't make us feel rushed"

"Very timely and friendly .Provided great service."

"Ralph is the best!! He is wonderful to work with and knows his stuff!"

"Technician was knowledgable, thorough, polite, efficient."

"I had problems with my central air unit from day one."

"Very professional, courteous, answered all questions and cleaned up before leaving"

"Daren was prompt, professional and yet friendly. He solved the problem quickly and explained the issue clearly."

"Friendly, efficient and professional"

"Great"

"excellent and efficient service"

"Sylvia is a very good tech. She does a really good job of checking out the A/C each time she comes, and I really appreciate her work."

"Professional and competent - friendly attitude"

"They explained everything that they would be doing in a manner we layman can understand"

"On time and friendly service."

"Even though he wasn't on time, we were alerted that the tech would be late, and by about how much. Once he was here, it was very quick and efficient."

"Fast,knowledgeable, honest,"

"Did a great job!"

"Great help from technician"

"I love having Ralph do my service, he is kind, explains any issues that are current or potential."

"The technician was thorough and very courteous explaining what he was doing and why. Also he provided helpful hints in how to keep the AC system up and running throughout the season."

"Sorry I can't read name. I believe the technician is Hispanic. She has been here a couple of times before and is very friendly and professional. Very knowledgable from what I see. She explains everything she is doing and provides helpful hints to maintain equipment."

"The tech found a problem that could cause problems and fixed it with out any cost to me."

"He was prompt, listened to my concerns and provided good answers."

"Very helpful and answered all my questions and explained all that was done"

"Great customer service !"

"Jay spent the time needed to explain a whole new system and was quite patient."

"courteous, knowledgeable and friendly."

"courteous and knowledgeable"

"Jim has excellent customer service skills and completed the maintenance in a thorough and professional manner."

"Justin & Salim were both very courteous and cautious in their prep and distance while servicing my air conditioner, in this crazy time of the virus. After the check was completed, Justin explained how the A/C doing and the problems associated with an older model."

"Darrin gave me a lot helpful information."

"Jay has been providing my help for several years. He knows me and knows my house. He is very informative and professional."

"Rusty is always on time or early and takes the steps to make sure that everything is in proper working order."

"The technician was very professional."

"Sylvia is always very professional and does a very good inspection."

"Trent was so knowledgeable that simply touching my condenser got it working again. I wish you guys would come out of the 80s when it comes to billing though..."

"He was very patient and answered all our questions so we understood the answers"

"Showed up when they said they would.Finished in one day air condition is great. No more swamp cooler."

"Technician(s) knew what had to be done and did it without delay. Cleaned up area when finished. Checked system before leaving to make sure everything was working according to specs."

"Efficient"

"Required service was completed to my satisfaction but it required calling the service technician to my home a second time."

"Very courteous, knowledgeable. Did a great job explaining the issues."

"He finally found the leak in my ac unit."

"Only charged quoted prices. Good recommendations. Personable."

"On time, efficient."

"He was prompt, courteous and seemed to do a good job. He wasn't Dennis, but who is?"

"Jim Murphy is a professional in every way. He always goes beyond what is expected. He has a most engaging personality."

"Scheduling problem - Technician and Residential Sales Consultant arrived 40 minutes late after my two hour time slot (noon to 2:00 p.m.) They arrived at 2:40 p.m."

"He was very polite and worked quickly."

"No pressure by technician, even though my AC was showing signs of aging ....."

"Very thorough-nice kid"

"Professional, skill, knowledge, helpful by answering questions"

"Matt did an excellent job."

"Jorge was great! Very friendly, nice and knowledgeable. Even Keeping safe distance he was able to explain and show my capacitor was naughty. He explained price and options in a easy understanding way. I really enjoyed Jorge and I very satisfied with his service. Only think that could have made it better was fixing the issue for free. But, cant have everything"

"Ralph did a great job and was very pleasant and easy to talk with."

"Answered all questions. Was very respectful of my needs."

"Apolo is fair, honest, and cares enough to make sure we are pleased with his work."

"christian was extremely helpful, and called Matt to come give us a bid on replacing our furnace and air conditoner while he was still here."

"Technician was knowledgeable and did a good job."

"GREAT SOLUTION....CAN YOU PLEASE CALL ME TO DISCUSS A FOLLOW UP JOB AT OUR HOME. 412-716-6979"

"Your representative was professional, carful and thorough. He maintained social distancing throughout the service and wore a mask."

"Excellent service and timely keeping of our appointment."

"Came on time as expected, completed work efficiently"

"Very professional, and cleaned the unit 100%"

"Was over priced on a bid. I have a basic knowledge of HVAC units and installation. Technician selected a 4 ton unit when a 2.5 ton would suffice. Mentioned that he provided best price but when was told other bids were being obtained he kept offering to slash the price. I would much prefer best price up front without the sales games. The bid took less than 30-35 minutes to create. Did not feel like the technician took the time to do an accurate bid, just saw that the furnace unit was oversized for this home and tried to up sell."

"Performed excellent service and gave sound advice."

"The service people were very nice and knew what they were doing!"

"Thorough, good explanation of what was needed, considerate"

"They were very professional, informative and took the time to answer all my questions."

"He has always been extremely knowledgeable answering all my questions. Very pleasant and professional."

"I have always had a good experience with the tech from Barlow"

"Great customer service. Interacts respectfully to homeowner"

"Darrin was very knowledgeable and helpful. He did an outstanding job."

"They were on time, did a great job and tidy and clean"

"technician seemed pleasant and professionally thorough"

"The technician, Ralph Openshaw was easy to work with. He seemed very knowledgeable and readily answered our questions. I felt I could trust his advice. we would like to have him come back next time around."

"The technician explained some things I had never known about our system. He was very helpful."

"Friendly tech & do good . Work"

"he was courteous and timely in the call"

"Courteous on time very effecient"

"Very efficient"

"Cooperative and responsive employees."

"Jacey is clean, efficient and good at diagnosing fixing the problem. I always feel good when he is the technician. In fact, he is probably the reason I have stayed with Service Experts."

"Jorge called when he was on his way to my home, we did social distancing when he entered my home, he put booties on at the doorway and explained what he was doing to my air conditioner and was very pleasant and efficient. It was really nice visiting with him."

"Technician I spoke with on the phone seemed competent, pleasant, and thorough. However, I asked for a written report on the work he did (necessary to keep track of status of equipment at each of our rentals), but it did not get sent to us with the invoice. i have requested it from Abbie (also pleasant and competent). Assuming I get the detail information, I would give you high ratings. Good price."

"He was kind and considerate. He went right to work and knew what he was doing."

"They came early, went right to work. They were polite and patient. Best of all the equipment is really working fine. YAaaaaaa!!!!"

"He was very efficient and did what he was supposed to do. He was on time."

"Friendly, helpful technician. Good feedback about the service."

"Ralph was very personable and very qualified to take care of the maintenance."

"The technician was helpful, professional, friendly and informative."

"He came, he did his job oh, he was courteous, explained what he could, all went well."

"Matthew and his co worker were very professional. They remembered me from past visits."

"Our technician Justin Higgins was great, very thorough, explained all the proceedures and was very aware of social distancing."

"He did a great job."

"Very nice and efficient."

"He gave me some feed back on what he was seeing as he checked my system."

"Very courteous technician, knowledgeable and careful."

"I appreciated time saved by being notified how to set thermostat before ETA of the technician. He arrived on time, offered helpful information, was polite and efficient."

"The tech was willing to problem solve"

"He worked quickly, gave me a link to the manual for my dryer, gave me tips for using my machine. He left the work space clean. He was pleasant."

"Technician was very courteous and efficient in determining heating problem, fixing, and doing spring tuneup for A/C."

"Rusty and his partner were professional and courteous. They offered multiple options regarding the repair and helped us save money on our furnace repair."

"Jim has been coming here for a while. He is always thorough and friendly."

"I can't remember the technician's name but he was very professional, explained what he was doing and what he was checking, and efficient."

"Service by Jorge was fast, efficient & professional"

"They were very efficient."

"First, I felt like it's been decided before they came I needed a new system."

"Ive been with Service Experts for many years and have always been impressed with their professionalism and expertise."

"The technicians were very considerate of the home and helpful."

"On time& fast service."

"He was quick, efficient and very kind!"

"Daren came on time and repaired my problem"

"The crew was very friendly, hard working and asked my permission to do things."

"Appointment started out to replace heater filter and check settings for HVAC! I was not prepared for electronic boards to Fail 5 th year of 10 year warranty and $311 labor charge!"

"I have been a customer with Services Experts since 2000. They are always courteous and friendly. They explain what they need to do, the cost, and always leave the area they are working in neat and clean."

"Arrived at the time agreed upon. Was polite and did a good job of describing service."

"Darrin was very clear with his process of identifying the shape of my Lennox air conditioner. He showed me carefully how to accomplish equipment saving maintenance. He was thorough with vacuuming and cleaning every inch of the blower and Lennox, describing while he worked the reasons why he was so meticulous, especially with condenser coils. I will do what he advises! I was planning on dropping the maintenance plan to which I am presently contracted. His expertise and understanding will definitely keep me around."

"Your Service person was very polite and completed his work in a skilled manner."

"I felt that James was, in addition to being a professional, he displayed a concern for his customer."

"Technician is polite, knowledgeable, efficient"

"Once again the service people showed up without the proper filter for my system. One of the techs went back to the shop to get one. The parts guy sent the wrong filter. They finally had to go to Lennox to get the filter. What is really discouraging is that Service Experts installed this entire system and have the part numbers on file for what they have to service at our home."

"Super polite. Very safe Covid prevention. Informative and professional."

"I always get good service"

"very courteous and friendly."

"Your techs are well trained and easy to confer with. Note, at this time I would have expected people entering my home to be wearing a mask."

"Nic was polite and seemed knowledgeable about the products available. He provided 4 options to eventually replace one of my air conditioners. He answered my questions and offered assistance when I was ready to replace the AC."

"Rusty could not get the job done. He said he would follow up. No follow up, I've contacted the company numerous times. No Response. Very unhappy. My renters need a fix now. Not in a week."

"The Technician came into the garage and did his assessment and did the work needed and testing and was out...."

"Every step of the service was explained. Jorge took extra effort to keep his shoes covered."

"Saw nothing he did wrong and nothing extraordinary."

"He ran into a problem with the outside breaker and had to dedicate longer than normal time to the job. Maintained professionalism."

"Technicians were knowledgeable and explained what was going on. They are aware of the virus and stayed away from the household members. They put on shoe covering before entering the house. They cleaned up after they finished."

"Jay was Friendly knowledgeable and quick."

"Trent new his job. Twenty years of experience."

"Very professional, and efficient"

"Justin was polite, diligent and professional in his adherence to Covid-19 protocols, and thorough in his updating and review of our system. I wouldn't have asked for more exemplary service."

"On time, thorough and helpful with questions."

"Darin was prompt and also speedy to solve the issue we had. Kudos to him!"

"They keep me informed"

"Barlow's employees are always courteous and professional"

"They were very professional"

"Should have provided better information on temperature setting. Been nice if give us manual versus connected on back side of water heater."

"Informative and efficient"

"They were very thorough & did a good job. Very friendly and answered any questions we asked. Send them again"

"I was expecting a technician to service my furnace. Instead, a salesman also came looking to up-sell. Especially now, during COVID-19, having two people in my home was more than expected. Wished I had postpone service for a month or so. They were also not following guidelines of staying six feet apart from each other. Nice enough people, just more than I expected."

"Polite, efficient, conscientious and friendly"

"Matthew and Jerry were thorough and worked quickly. They provided us with all the information needed to make appropriate decisions for our home. They were both friendly and nice to my children that asked a million questions."

"Ralph was friendly and knowledgeable and did an excellent job servicing our HVAC unit."

"Our new furnace stopped working an d JD came in and through a trying experience kept working at it until the unit was working again. He was very pleasant and readily answered all my questions. Great customer service."

"JD is kind, friend, patient, and knowledgeable!! I hope Barlow Services value the type of person they have in their company!! He is the best!!"

"Called to ensure appointment and technician was on time as notified. Pleasant and professional."

"The technicians are always friendly and do a great job. They also keep me informed"

"James was friendly, helpful, and very well qualified and seemed to really care!"

"He arrived early and took time to tell us about the problem and show us the parts that he had to remove and the approximate cost of replacement. He was friendly and we have a good rapor with him"

"Chris was timely efficient and nice."

"Matt came right on time and kept social distance between us. He explained why I would need condenser rejuvenation next summer."

"always does a great job"

"excellent service technician was on time and as always very knowledgeable . the technician explained his findings and recommended what services were critical and which were not and recommended whether to fix now or at a later date"

"Very professional. Answered questions. Didn't interfere with daily plans. Timely"

"Jorge has gone the extra mile every time he has come to service out heat pump."

"Just did an outstanding job."

"I was happy to see Rusty, the technician come to my door. He was the first person to come out after I signed up for the maintenance program. He is the reason I have so much confidence in what the service is all about."

"I paid to have someone come out and tell me why my system is old and out of date, yet it continues to work fine year after year. In talking with neighbor, it seems that all Hvac companies do this."

"Went with him and reviewed everything. Kind and patient and seemed to be done well."

"Technician was knowledgeable, efficient, and courteous."

"Great service, asked questions, cleaned up after themselves"

"Daren was punctual, knowledgeable and very efficient"

"Very professional job"

"We are living away from our home in Orem, Utah at the present time. We were grateful for the information that Nick gave us when we decided to have our AC and Heating upgraded. He kept in touch with us and kept us informed."

"Friendly and thorough"

"Travis was very thorough in his service and explained everything he was doing and why. He was very polite and professional. He provided great recommendations that did not have the undertone of "trying to sell me something". He seemed to really have my best interest in mind."

"They were able to come out the same day as I called. Kept me informed on when the technicians would arrive. Justin found the gas leak problem and fixed it quickly and went the extra mile to help balance my dryer and clear up the messy cords etc behind it."

"Representative was very good in all aspects especially with the covid19 that is going on"

"Very knowledgeable agents."

"First Dennis, now Jorge have been excellent technicians. Daily reason I didn't give you a 10 was I think your markup on the new filter was a little high."

"On time polite"

"Aaron did a great job. He got it done in a decent amount of time. He was very knowledgeable about our unit and what he needed to do. He was great with our dogs. But he did not have all the filters we needed for our unit. He didnt have the humidifier filter on his truck. So now we have to set more time aside to have another tech come in and deal with our dogs to change that filter. We adopted One of our dogs knowing he has a traumatic brain injury. So we have to deal with his hyperness while we have guest over."

"Very helpful and knowledgeable"

"Called, courteous, efficient and on task and helpful"

"Trent was very knowledgeable about the workd he did on the AC."

"personable, knew his job!!!"

"Technician was very courteous and paid attention to detail."

"Justin was very professional and helpful. He explained everything to us and gave us options to consider to improve our homes efficiency. Plus he is a very nice person."

"Did what needed to be done. But did not try to sell me something I didnt need."

"He took a very long time and wasnt very pleasant."

"Excellent work done by the plumber, Daren. Great follow up regarding the appointment time by the secretary."

"Jorge was very professional and detailed - always feel that way with Service Experts! Would recommend them to anyone!"

"Been using SE for 20 years, mother-in-law before that also used SE, long time customer"

"Technicians are very pleasant and skillful."

"Very good and professional. Very pleased and satisfied."

"They were prompt , very polite, and answered all my questions!"

"The salesman were informative and professional and friendly. The installers were hard working, however I was very displeased that they kept going in and out of my house, walking all around my carpets with their gross shoes on! I just had the carpets cleaned!"

"On time, good workers, did what was needed to get it going"

"Matthew was very professional. He explained what he did and gave us some advices on how maintain our A/C and heating in good condition."

"Jorge was excellent. He was kind, knowledgeable and very informative of the whole process. Tune up service was great. Thank you for going the extra mile to treat homeowners like myself with such respect and kindness."

"Taylor and Dane were very knowledgeable, professional self-confident technicians. They obviously knew their jobs well, asked me several times if I had questions and were careful to keep my house clean. Well done!"

"The items of concern were taken care of in a timely fashion with out any issues"