Barlow Service Experts Reviews

"Workers were knowledgeable and congenial."

"I was very happy with the help I received from the technicians."

"All problem issues clearly identified and explained"

"Quick. Response"

"Service technicians were professional and competent. They explained everything they were doing. Told us how to use the system"

"Very polite and took time to answer questions"

"Caleb was friendly and courteous. He seemed knowledgeable and competent. He contacted me when he was on his way to my house and communicated what he was doing while here."

"Mourn showed up at the scheduled time. He did a quick and efficient job. He was very friendly and answered all my questions."

"Jim Murphy does an excellent job. He is very knowledgeable, efficient, helpful and friendly."

"I have used your Company for several years. Jim Murphy is very competent and I trust him completely to do a superb job."

"Rylie always does a thorough job. She is also very respectful and informative."

"Been with this service for many years and rely on their expertise. Todays service with Griffin was exceptional"

"Ty was very polite, knowledgeable and professional. Will always ask for Ty when I need service."

"Love knowing that everything is in working order before start of season. And, that if something does go wrong Service Experts will be out to fix it in timely manner."

"Griffin was punctual, polite, wore shoe covers in the home, and was professional."

"Jim has always checked everything to make sure working properly."

"Tech was on time and did a good job."

"He did a great job."

"Dan Peterson explained very well what was going on when the tech was working on my unit. I liked knowing what they were doing"

"The service technician made me feel like he was really concerned about my problem and was determined to fix it."

"Friendly, Efficient, Knowledgeable, Covered everything and explained"

"Friendly, Efficient, Knowledgeable, Covered everything and explained"

"Professional service"

"Very thorough."

"Caleb did a great job and everything is working just fine."

"Sawyer knows what he was doing and is so nice and friendly I appreciate him very much thanks"

"Ty answered all my questions with experience and knowledge of the system and was very thorough."

"Always. Efficient"

"They seemed to be thorough and took the time to complete everything. I appreciated Griffin using the hose to spray off the air conditioning unit."

"tech was friendly and efficient."

"Darren did a great job explaining what he was doing, going to do and why he was doing it."

"Darren was prompt, efficient, friendly and in doing his job kept me informed and cleaned up after himself as well as respected my wishes."

"On time and efficient"

"They were considerate and professional despite the chaos in the house!"

"very pleasant and honest. Took time to explain options to me."

"very pleasant and honest. Took time to explain options to me."

"2 1/2 Hours old out and new in and Air Conditioner now works Great also along with furnace."

"Fast service and my problem was fixed"

"Were here on time, friendly, and knew what they were doing. Explained everything to me."

"Rio was very helpful, patient, kind, and knowledgeable. Explained what he was doing so I could understand."

"Friendly service, clear explanations and answered all my questions"

"Great customer service."

"Rio."

"Everything was explained to me that was done."

"Good people have helped me and been very helpful."

"Technician understood what he was doing"

"He provided insight for proactive protective maintenance and added a hard start kit to protect the life of compressor motor for up to 16 years."

"Technician was on time, was informative, kind and respectful"

"Griffin did a super job"

"The technician said polite, answered any questions, explained any potential future problems, and he did a GREAT job. Your company has always treated us quickly and fair. Good job!"

"arrived on time,left work area and home clean"

"Weve been with you for a very long time and the service has always been great. Today Sawyer, called to let us know his ETA, did a through service, and answered some questions that we had. We were interested in learning about the air purifier system and Dan went over the options in detail. Thanks, guys!"

"Both Griffin and Troy explained what they were seeing and doing. Showed pictures of my system"

"I wanted the filters changed, not left at the front door . My wife was home."

"Right at the time they promised. Very friendly and so very quick. Explained all and were gone in no time."

"Have used your service in Taylorsville for many years and wanted to continue when I moved"

"The teck is a great guy he knows his stuff"

"Jacey and Nic were both helpful, answered questions and were very patient."

"Polite, Courteous"

"He came on time and was pleasant and thorough. He answered my questions and explained what he did and what might need to be done."

"friendly. competent, professional, timely,"

"The tech who came by did a thorough job. Explained what he did and why, great work!"

"Brycen did a great job educating me on how to maintain my equipment."

"Very efficient, quick, explained technical service."

"Very polite, helpful person. Explained everything clearly."

"Tech ask questions to make sure concerns where understood."

"Harry did a great job explaining what needed to be done and in answering our questions."

"Really like Nick. Does a great job. Easy to trust."

"He serviced the unit in the morning, and then it didnt work. When I called, he was back here within an hour and quickly diagnosed the problem and we got it fixed. Apparently it had nothing to do with his earlier work"

"On time great service"

"Your 2X/year service has been reliable."

"Informed about arrival time. Informed about status of equipment. Questions answered in an informative way. Work completed in a timely manner."

"I've been using this service for years and I know that I feel more secure having my air conditioner and furnace checked every year, knowing they are running the way they are supposed to."

"Jon was great! He checked my furnace and air conditioner in a timely manner"

"Professional, thorough, easy to understand."

"It was so easy to make my appointment. Griffin was very professional and respectful of me and my home. He answered all the questions and I had and explained everything really well."

"The tech Chris was wonderful. The gal I called on May 1st to make appointment. I'm not impressed with at all. My appointment was made on 5/1 by phone when I called May 19th, she told me I didn't have appointment. I had all information from our conversation from May 1st."

"No comment"

"Brandon was able to get us running again. This is his 2nd trip for the same issue. We hope it continues working without any additional problems."

"Bad timing to ask. I have always been satisfied with your service (Dennis is GREAT!), but since Harry serviced my upstairs AC unit this morning, it hasnt worked, and its getting hot up there."

"They took time to explain to me what they were doing and about questions that I asked"

"As always you guys do a great job"

"Griffin was especially helpful answering any questions with patience and clarity."

"Timely and complete service"

"Jim was very efficient and professional. Also very good at checking all the parts and their functionality. He is also a very courteous person who is very pleasant to work with."

"Quick response to my call for help. Knowledgeable and direct as far as troubleshooting the problem. I gave a 7 instead of a 10 because the follow up time for the next morning to fix the problem was not clear. I had to call again to make sure it was going to be done in the morning and make another appointment myself instead of just assuming it would be in the morning like was said. /No clarification on time frame to get the problem resolved"

"The rep's were courteous and thorough."

"Called Barlow to report error code on thermostat. A technician arrived the following day at the appointed time and took care of the issue. Tommy was friendly and knowledgeable and updated us as he worked. Great service in a timely manner."

"Technician informative and knowledgeable. Very professional."

"prompt and professional service."

"Very knowledgeable, very polite and professional."

"Ralph is amazing. He had great tips for us and he had everything prepared. He was also able to answer all of our questions that we had."

"Current business practices and misleading and dishonest"

"You didnt even show up. Had an appointment with you. No one showed up. I called and you said it had been cancelled. What a waste of waiting around all day waiting for you."

"Technicians were courteous well qualified and did an excellent job installed the air conditioner..l was very impressed with the entire experience"

"They were professional, friendly, and answered all my questions."

"Great review of air conditioner and recommendations"

"They did a fine job"

"On time, friendly tech, answered all questions"

"Tech was very efficient and thorough, doing spring tuneup/checkup."

"Rodolpho was amazing"

"Harold showed up right at the beginning of the scheduled window. Work was completed quickly. Harold provided a very detailed explanation of his work and findings."

"Jim, was very helpful in getting the parts needed, and checking my system to make sure everything was in good working order for the summer! He the best!"

"Roberto was fast and was willing to explain what he was doing. Treated us like he wanted us to feel good about him being here. If it is possible I would like to have him come every time."

"Jon is very knowledgable and is fixing so many problems with our dehumidifiers. He sees solutions and is able to fix problems that have continued for 7 years. For example, the drain under the dehumidifiers has over flown 3 times and ruined the racketball floor beneath. The other company just cleaned it out but didn't do anything to fix the main problem which was that the drain took many turns and was not sloped enough to drain properly. Jon fixed that problem and many other things. We are so thankful for his expertise."

"Jillian was prompt, polite, and took care of everything with little interruption."

"Very professional and knowledgeable technicians. Also friendly and explained things well."

"service has been excellent"

"I never give anyone or any company a "10" rating as there is always room for some type of improvement, yet a "9" rating is very good."

"Both Zorrey and Tyler were great, very knowledgeable and provided us with our best options."

"The service man did not carry necessary part for the repair."

"I submitted a request last week for you guys to come do a maintenance inspection of my AC either today or Thursday as part of my membership plan with you guys. I did not get any confirmation email or text stating the day or time (since it has you list two preferred dates). Where I got no confirmation I figured you guys hadn't gotten around to it and would just reschedule it this week with a phone call since it seems like you didn't get the online request. Cut to today where I get a phone call stating your tech would be here in five minutes. Since I received no confirmation, I just assumed no one would be here today and would have rescheduled anyways since I have come down with a sickness this week. Hopefully that didn't count as one of my two services for the year and that I can have someone reach out to reschedule for next week or so."

"The technician was very thorough."

"Thorough, polite and helpful"

"Courteous, efficient and knowledgeable"

"Chris answered questions I had regarding my thermostat. Very helpful. Did his work efficiently and effectively."

"He explained everything very well and spent time to do things well."

"I have always preferred Barlow Service Experts. With the exception of a continued billing issue, I have been very happy with the service they provide."

"Very professional and exceptional service"

"Jill was very good"

"One day service is remarkable"

"The tech was amazing his knowledge and professionalism was outstanding."

"Pleasant, professional."

"They were fast, efficient, and clean."

"The tech was informative, courteous and kept us updated on the work he was doing as he moved from inside the house to the outside. When he was completed he gave us a complete run down on our system and how it was performing."

"Appointment scheduled for my convenience. Technician was familiar with my equipment. Technician communicated very well with me."

"Punctual, efficient, skilled, persona keeping, professional, clean"

"Our Sales Representative was prompt, explained everything in depth, and got our installation date as soon as possible."

"Showed up ealier than estimated. Quickly made diagnosis. Gave estimate of work needed and proceeded to quickly do the job."

"was satisfied by the service"

"Technician was great, follow up appointment was not, technician had to come back out for additional repairs and nobody showed up, no call. When I called the office they said they couldnt check because of a software issue, they were supposed to follow up and never did. When I called the next day front desk said that they had messed up."

"Very knowledgeable and friendly. Made us feel as if we were a priority and he was trying to do what was best for us and not sell us things we didnt need."

"Very professional"

"After only 5 weeks after installation, the heater stopped working. I called and someone was sent out to discover the problem. Rodolfo came out and progressively figured out the problem and fixed it."

"Brandon was great"

"They were fast and courteous"

"Harry seemed to know what he was doing, and he was diligent in getting it done."

"Very pleasant tec"

"Arrived on time, performed all checks and provided clear explanation of work ordered"

"The service technician was professional. But I was canceled twice and I needed this service completed with the sale if my home."

"The technician was on time and very efficient."

"On the "easy to do business with" question below, I find it tricky to work with the after hours people, who are not local and therefore are not familiar with my HVAC system (though presumably they have access to my account)--I often have to explain the same thing over and over. (This didn't happen with this service appointment, it was entirely scheduled and taken care of locally)."

"The technician was really knowledgeable and didnt to find issues to make us pay really honest. Better team than first time."

"BRADY WAS friendly, competent, willing to go the extra mile."

"Professional and knowledgable"

"Everything was done exactly as promised."

"The tech was very helpful with answers to my questions, and was very pleasant and positive"

"Technician was very knowledgeable and friendly. Quickly determined what was needed, to fix toilet leak. After getting new water tank, took very little time to switch. All is good now. Have been customer since 2014."

"Sold me a discontinued air conditioner at a higher price than I intended to spend for my small square ftg. home. My fault in that I made a hasty decision and should have gotten other estimates."

"Efficiently did the routine service. Did not leave a mess on my shop floor. Legibly and clearly wrote on the invoice what was done and the size of the filters replaced."

"Everything went great Technician was knowledgeable and courteous"

"Good Job."

"They came on time they worked hard they put everything together and they cleaned up after themselves"

"Too expensive"

"Plumber was supposed to come out to tell us which shower valve we need to select for our purchased replacement trim and head. Instead fixed the existing valve for an outrageous price. Just come out and do the work you were asked to do."

"The service was very good."

"Brandon was really good. Went through everything. Great technician."

"The technician was professional and kept me informed of her situation."

"Service was done professionally and recommendations were accurate."

"Ofc Mgr didn't return my call. A conversation the same day would have appeased me then, but not now! I wasn't informed of the ROUNDING UP POLICY before the refrigerant was added to my A.C. unit. Tech stopped at 1.5 pounds--an added $45 [totaling $180] and a lame excuse jeopardizing future purchases and services."

"Well informed technicians. Checked both air conditioner and furnace thoroughly; Answered all of my questions. Were polite and willing to check everything. They were late arriving at my home but explained they had difficulties at the appointment before they arrived at my home. (I wouold rather have technicians arrive in the early morning !!)"

"Dan has visited on service calls several times over the years, and is always helpful and knowledgeable. We're now on track to repair a component that has been an issue for years."

"Excellent service."

"Excellent service."

"Fast and efficient. Ordering of new system and full replacement was done within 24 hours."

"I always Request technician Jim Murphy because he is so very good and thorough in performing my maintenance and repairs. I truly appreciate Jim's professionalism and his courteousness"

"on time arrival and thorough work"

"Seemed to do good work, were careful not to damage anything, moved quickly. Since I cannot see inside the vents, I don' know how clean they got them."

"Professional, courteous, knowledgeable, not pushy"

"My only complaint was that the technician tried to upsale me on surge protectors for my furnace/ac. Based on his description I thought I would be paying $200. When he gave the bill I was shocked because it was for $400. He needed to be more clear with me about the total cost up front. I regret getting those surge protectors."

"He did everything I asked."

"Even being late in our time frame you still came that night, we really appreciate that."

"Brandon was thorough and explained the service and gave me choices."

"On time, and fully informed regarding service due."

"No reason to give a negative response."

"Because Jim is the best."

"Punctual arrival - clean and thorough work"

"They were efficient and thorough. They had one suggestion which I took. They were also clean and respectful b"

"Two technicians came for most of the time. The technician who stayed until completion was Jillian. She was very respectful and easy to work with."

"Everything went as we were told,"

"Adam was helpful, efficient, and knowledgeable."

"The technician was skilled, yet more pushy than I like. Could your people speak a little quieter? A little slower?"

"Responsive and friendly"

"Quick service by expert technicians"

"Because the person doing the work was nice, explained what he was doing, and things that we should lookout for. The service man had some pretty good dad jokes I have passed on to my children and grandchildren all of whom laughed."

"Great service very convenient"

"The work on the air conditioning was very acceptable. Neither of the workers introduced themselves by name I needed an electrical person, and they made those arrangements for the following dayThat gentleman came the next day and said to go quickly and purchase a new sump pump as they were selling fast. I got the pump and installed it around 5;00 P M It didn't work as expected. The next day the person from Connect Internet came and said there was a problem and several of my electrical outlets were not working. Now I am in need of an electrician that can remedy my problems. Please send me someone who can fix my problems."

"I love having such a nice system. Your team always provides great service."

"They were professional and Curtious."

"on time and get right to work."

"Reliable"

"it took three service calls to get my heater working on Monday, March 27 the first thing the repair person said to me was you probably need a new HVAC its 15 years old very disappointing that thats the very first thing I hear before he even looked at it. I think this technician thought he was talking to my 88-year-old mother and would be able to convince her to buy a new HVAC system. I was very clear that I was not buying a new HVAC system please just to get it fixed I paid $82 for the service call. I was told that it was fixed -it was not I had to call back and have another person come out - the second repair person Brandon came on the 28th and I believe the 29th. His whole goal was to get my unit working. He was thorough and got it fixed. additionally when I called on Saturday, March 25 I was very clear about a different and new phone number and yet on Monday, March 27 the service technician called the vacant home. The rest of the survey is going to be middle of the road, because I really feel that you let me down with the exception of the receptionist who seem to really want us to get it right and Brandon who got my heater working? Im just really disappointed. once again, please note that the phone number on this account has changed to 801-698-2694."

"As usual, techs are very friendly and knowledgeable."

"efficient service"

"I appreciated Darren's diligence in finding the elusive leak in our water heater. The only reason I didn't rate this a 10 is because after the leak was caused by your team replacing the recirculation pump in Spring of 2022, you sent 3 different teams to fix that leak, but didn't send the team that installed the recirculation pump who would have had the best chance of knowing what they disturbed and finding the leak."

"Great customer service"

"They always call to make an appointment is needed for clean. For the most part, the people are very friendly are very polite."

"Polite technician. Didnt try to seek me things I didnt want or need."

"Having the price of the job more than triple in a matter of weeks is outrageous. I'm waiting to get some mold taken care of, but we just wanted to get our shower drain functioning again in the meantime and the price for the job went from $500-$700 to $1,500 just for a new peatrap."

"Service is awesome."

"Very professional and thorough"

"Expert professional service, I never question the quality of work"

"Quick response to a potentially serious problem. Flexibility in scheduling a water heater replacement. Courteous treatment by everyone we dealt with!"

"Service techs are always on time and always willing to explain things and answer questions. They are professional and also respect my home."

"Tommy was great ! Very personable and very thorough . When I need a tech, I would prefer to have Tommy !"

"Rodolfo and Ryan did a very good job. We were very happy with what they did."

"Brandon resolved the issue."

"Sylvia and Caleb did an outstanding job."

"Great customer service"

"EFFICIENT, KNOWLEDGEABLE, TECHNICIAN."

"I like the quickness of response"

"We have had one technician come to check on our new furnace, and two others came to install new water piping. Both visits resulted in excellent work. We could not be happier."

"Great Service and respectful technicians."

"They are fast, friendly will answer any questions you may have"

"A day later Rikely made sure everything was done according to the contract and the workers worked in a professional manner. When I needed to make a phone call, they stopped the sawing for a time. I would go out and ask questions about how they were setting it up and they would take the time to explain. Chad was very polite in all of his communications (he is the one I talked to the most)."

"The technician was brutally honest about the system and past shortcomings the Barlow had done. I find that level of honesty refreshing."

"Knowledgeable, friendly, prompt"

"Fast and friendly"

"I paid an extra $6,000 or so dollars to have them come out and service my air conditioner and furnace. They promised a new air filter each time (which I did not receive until this last visit) and a UV light replacement as need (which was never checked) until this last visit. If Sylvia and the gentleman she was training had not been the techs that came out last week, I would have given a rating of 1-2."

"Very professional"

"Efficient, courteous and professional"

"Friendly and knowledgeable"

"Well, any time I talk with the techs about jobs at my place they quote prices that are WAY high. They are nice people but a $1200 quote for a two hr job changing out a tub valve is an out right ripoff. Thinking about the price of the item and I know there are plumbers that will do it for under a hundred an hr.. I was even told that that quote was with a few hundred off because I already have an access panel to the valve. ??? I am sorry I have to tell you this, but they were nice."

"Friendly prompt knowledgeable service"

"Fast and friendly"

"He was very helpful, knew what needed to be done!"

"Awesome members !!"

"The workers who came to check my WS were quick, kind and had problem corrected quickly."

"Technicians were very helpful"

"They do a great job, easy to schedule."

"Barlow was able to change my furnace quickly. Financing is a plus. Very courteous employees."

"Technician seemed to know well, what he was doing."

"Barlow has consistently provided me with good deals when purchasing additions to my HVAC system."

"I think, be charged $80.00 to pushing a button to reset the thermostat to communicate with the furnace was a little excessively high."

"She was an excellent technician"

"Rikely takes time to understand the customer; he does not force what you do not want."

"Kip did an excellent job. He found that more work was needed to do the job right than he originally quoted, but didn't charge me extra for the error."

"Quick response, very nice technicians, professional service."

"Always respond promptly and provide friendly service."

"I think Barlow services was great. Communication with them and the response of an estimate was fast. The plumber on the other hand did not break down the estimate. I am not sure why installing a Sump Pump would be this expensive when the concrete hole was already there. The quote did not include a breakdown of the services. The plumber also asked if we had another estimate. While an estimate of 600 dollars was low for the other plumber, and maybe too low, I felt 2275 was way high."

"Rodolfo was very professional and effective in identifying a small water leak that had huge consequences. Very pleasant and efficient."

"The service is always competent and honest."

"Always prompt, upfront pricing, great repair folks"

"Barlow's service is OUTSTANDING :)"

"Helpful & quickly figured out issue. Double checked to make sure the issue was actually the issue & not something else!"

"The guy that came to our home to deliver salt this last time did not want to put booties on to come into our home. I had to make it clear that he was not welcome in unless he did. The ground was wet and I did not want the dirty water tracked in our home to the floors our children play on. We also had a significant amount of equipment installed into my dads ($25k worth) the salesman had no idea what he was doing. He told us we could pay with one form of payment but we could not. He also said that there was only a flat fee which there was not. A part of me felt lied to while the other part of me felt like he was just a fool to be honest. We have always enjoyed working with your company and referred you to others however lately the people you have are really bringing down the way we view your company."