Barlow Service Experts Reviews

"Everyone was professional and knew their stuff. Advantage program is a great option offered"

"I have never had a problem with Service Experts. Customers appreciate that."

"You are always timely and professional. Explain everything, act like technicians, not salesmen."

"I don't appreciate bringing a sales person to an annual service visit."

"The gentleman who fixed my AC had to go into a hot attic on an extremely hot day to repair it. He was very gracious had excellent diagnostic skills and expertise in completing the repair."

"No comment"

"They came early and quickly addressed our plumbing needs."

"Great service, friendly, knowledgeable"

"Tech knowledgeable about task. Professional And completed task in a timely manner."

"Barlow sends someone without a big delay when needed."

"satisfied with service"

"Sophie answered all my questions and explained 'why' so I understood completely (and the reasoning behind the answer). Very efficient and considerate of my home (carpet, flooring ...)"

"I don't think the Technician solved the problem. He did nothing to solve the problem in my opinion."

"Always responds timely and does a great job"

"very thorough"

"All my interactions with Barlow are easy. Everyone is polite and professional."

"Ty did a great job, was very helpful and nice."

"Prompt response to assess but Im still waiting on estimate to fix my HVAC."

"Nick and Griffin were quick and professional"

"Ive always had great service. Staff is friendly and professional and always explains in terms I can understand."

"I haven't had a problem since the purchase last year"

"Rodolfo was my technician today and he was extremely professional and courteous. He explained the issues with the old thermostat and after installing the new thermostat, he showed me the various functions and taught me the basic operation of the thermostat. He had a super great attitude."

"Very efficient, courteous, and worked hard to get the job done. Forgot their vacuum, borrowed ours. Still left a fair amount of clean-up needing to be done."

"Your service experts have always been amazing to work with."

"Did not take off shoes. One of the service agents didn't say one word to me and I find it rude if you're not going to acknowledge someone when you're in their house. Explained the issue to me and fixed it. AC was working great after they left."

"very efficient service, always polite, friendly and knowledgeable technician"

"The water heater I purchased was supposed to have a ten year warranty. That is what is on my contract. Service Experts installed at water heater with a six year warranty. When I contacted them about the mistake they said they would check on issue and get back to me. They never did."

"Very professional"

"The equipment I haqve is working well."

"You are to expensive. I will never lease a system thru you."

"Very thorough review. Nice tecnician. No pressuer."

"They came within hour on a Sunday and was very good."

"The Tech was very nice and got my air conditioner working. Thank You"

"Overall the service has been very good. Recently my AC unit started acting up and needs to be replaced. They came out last week, quoted me a price, took measurements and proposed a date - tomorrow - to replace the compressor, blower and coil. They told me they'd confirm the date with me but have not, in fact, reached out. Don't know of they're planning on coming tomorrow or not. I've made arrangements, logistically, to accommodate their access. I hope they don't tell me last minute that they had to change days or times because the next survey I fill out will be much less optimistic. The remaining answers for this survey are about the diagnostic visit, not the replacement work."

"always room for improvement"

"Great customer service!"

"Punctual and efficient"

"Good first impression, knowledgeable, and they helped to diagnose the problem."

"Overall service has been good."

"For a great service and friendly technicians. Knowledgeable and are able to answer questions that you might ask. This technician did an outstanding job"

"The technicians were very thorough, answered all our questions and explained the problem and quickly resolved it."

"Nine is the highest rating I give out of 10 for anything. The two fellows who came to do the work were polite and experienced. They even came early! :)"

"You have corrected the problems we've had with our units efficiently."

"They were extremely fast and they did an amazing job"

"Friendly guys"

"They are easy to work with, no headaches."

"Great service very professional and courteous."

"Very professional and punctual on all aspects of the service"

"Very good service professionals all the way through from sales to install to service."

"Work done very efficiently"

"Service people are great."

"they came quickly on a last minute call and did an excellent job fixing the problem."

"Because they have Excellent and professional team . Both on the phone and their technicians the ones they work on our furnace and AC."

"Jared was very informative"

"Fast, friendly and seem to know what they are doing"

"The people were very responsive, showed concern, they were on time and completed the work under very uncomfortable conditions."

"Above and beyond willingness to help"

"You quoted us $22,000 to replace everything when it was only a $125 repair (that we had someone else do). A/C was back up and running in minutes when the other company came to visit. Plus they quoted us about $8,000 to do the job you quoted us for. A total rip off. Your 'sales guy' was terrible to deal with. Disingenuous and highly unlikable. When I asked him to itemize the $22,000 quote, like amount for labor, amount for A/C unit, parts, etc.) he said "it doesn't work that way, I can't break the price out". Oldest sales trick in the book. Life doesn't work that way anymore I'm sorry to say. Really really disappointed in the overall experience and not only will I never call on your group again I will actively encourage others to do the same."

"They went out of their way to help answer questions. They talked to me and helped me understand all the issues."

"I was told someone would come out on a Sunday when I called Saturday about air conditioner not working,after waiting all day and calling several times no one showed up or reached out to me. I was told I could make an appointment for Monday and have a set time that someone would call between 8am-10am Monday to let me know. Again I waited til 955 and called in just to find out I was never scheduled for a time and they finally showed up 645pm after calling in several times. The guy didnt want to do the service and ignored my concerns about it not working well."

"Selling low quality HVAC systems. Our system is only 14 months old and has had multiple parts go out on it."

"Technischen always friendly and clean"

"Excellent service and explained the problem"

"You charged me money to come and take pictures of my unit. Nobody even tried to do anything to improve its performance. Your services were a joke."

"technician exlained what he was doiing and answered all my questions"

"Rudolfo was awesome at solving a problem we had with our air conditioner condenser even though he didn't have the exact parts we needed. He came up with a creative temporary solution then came back later to fix it permanently. He didn't have to do that, he could have told us to wait for a few days without any AC."

"Very professional young gentleman!"

"I felt Jim went above and beyond to help us with our air conditioning issue"

"Professional"

"You promised to come between 8 and 10 am but did not come until after 12:00 when it was very hot on the roof."

"He was very thorough. The appointment was in 2 days. The $69 charge is welcome when you're a senior and on a fixed income."

"Service Experts technician did a thorough job of checking and maintaining our AC unit and clarified all my doubts regarding the status of the unit. Service Experts Scheduling team coordinated well with me in scheduling the annual maintenance calls. Overall I have confidence in Service Experts Team."

"You quoted us $22,000 to replace and 'fix' everything. I had someone else come out and they fixed it for $120 within minutes. Your sales guy was also super sleazy. The technician Andre was great but the sales guy (I think it was Kelvin or something like that) was the worst."

"Did good work"

"Very helpful."

"Came out to repair my water softener, charged $99, still not working. Called them to come back and try again, they said they no longer repair water softeners and would not refund the $99"

"Reception staff very helpful. Technician very friendly and helpful. Explained all steps clearly."

"Knowledgeable, nice person."

"I received a quick response to a concern regarding our air conditioner. They were her in about 2 hours, diagnosed the problem, corrected it, got the cool air blowing perfectly and were gone in a matter of less than an hour. We were very satisfied."

"Very good service"

"Great service."

"Ralph is the technician and very knowledgeable. He is very kind, on time, tidy and will answer any questions I have."

"Good friendly service"

"competent efficient service"

"Usually good service. Quotes I've received are high."

"Price $"

"Theyre prompt and professional."

"fast professional service."

"The technician stayed and replaced a part that was necessary for proper function of my AC unit. I felt that the time he spent was appropriate for thoroughly going through my system to make sure it was running at the highest level of efficiency. He was also very nice and courteous and was patient as I moved my dogs out of the way so that he could work."

"Efficient service"

"The service is always good, however our tech declined doing a dye test to find the leak because he had already closed out our ticket. He left and made us have to spend another $100 for another service call. It was Friday and we felt he just wants to get off work."

"Great service, good prices."

"Fast thorough and helpful."

"Very knowledgeable and friendly."

"I've been well taken care of over the years!!! Two (or is it 3) furnace, A/C, water heater, and water softener replacements!!!!"

"Everything went smoothly"

"Professional way the task was handled."

"Tech was very nice and did a thorough job"

"Hard workers, explained everything well."

"The service seems thorough and the schedulers accommodating"

"Honest, efficient and quick service"

"Harry and Scott were tremendous and helped us solve the problem without trying to sell a bunch of stuff I didnt need."

"Technicians are very good at the job and very professional"

"Samuel was very detailed in the service and explained what my AC unit was doing and the consequences. His input help inform me of my best next steps."

"Very good service and helpful technicians."

"Professional on time courteous"

"Just very good service"

"Trained professional and knowledgeable"

"Barlow is a great company to work with. We have been with them for years and they have not let us down."

"Very Professional"

"Tony and Lukas were fast sharp and thorough - the best!"

"Very disappointed in the price is was charged. For a part that usually cost $20-$40. And even if labor was $100 an hour I would have paid it. I was charged $311 for a 15 minute job to replace a $20 part. I was originally going to be charged $366. My brother was charged $80 from a different company for the same service. Because it was Sunday, I would have happily paid the $99 service charge, the price of the part and then half hour of service. I shouldn't have been charged more than $200 for the job Jim performed. I learned my lesson but I do not trust Barlow anymore. Very disappointed and I feel I was taken advantage of."

"They were friendly and got this taken care of in a very timely matter."

"efficient and found issue quickly"

"Great service"

"I have been with Service Experts for many years and I have always been pleased with their service"

"Jill was very pleasant and courteous while servicing our unit."

"We were told our ac needed to be replaced and it would be about $10K. We called another company to get a second bid, and they said the ac was in good condition, it just needed a Freon charge and leak sealer. It cost $650. We don't trust Barlow anymore and have cancelled our maintenance subscription."

"Harry was an excellent Techmician. He was very knowledgeable professional and was wling to answer any questions I asked. Thanks Harry"

"I felt we were overcharged. We looked at pricing for similar services and the visit was 15 minutes. And we were charged well out of the range other companies wouldve quoted."

"Always thought your team did a good job"

"Outstanding service at a fair price"

"Very professional techs"

"Will I have had problems with my ac way to many time for it being a brand new unit I have called and called asking to speak with the General manager about my problem and he / she would not take my call or return one so I ki da feel like my problem and issues didn't matter to them"

"Service is always prompt and within the appointment window. Easy to schedule service online, which is good especially if you need service FAST. Technicians are respectful and kind too."

"Because I have put in for Easy Pay 4 times and every times I get a notice from you saying the bill is pass do."

"Very economical and great service"

"Professional and did a great job. Fixed a plumbing issue that could of been costly for me while installing my new systems."

"On time, courteous, respectful of property, skill level"

"Technician was thorough, courteous, and communicated everything to us."

"Nick does a great job. I can trust his recommendations."

"Great service"

"Always good service, friendly employees!"

"Quick service, pleasant demeanor, called to let me know tech was on his way."

"Filter was expensive"

"Excellent equipment (furnace and a/c), maintained by an excellent, personable technician (Sylvia)."

"Chris and chad were great and thats why the high rating. We have been waiting and thats why not a 10, but this was installed a couple weeks before the original set date and thats why at least a 9"

"Straight answers. No down talk. Always respectful."

"Because we have Barlow service since 2007, and They are the best"

"The technician worked quickly to diagnose the issue with the AC and that was after I was able to get an appointment the following day after calling. They were able to help me get a new unit. Nick was able to describe each option for a new unit and walk me through making the choice that was best for my house."

"Yesmy husband Norman Leishman died on 01/28/2022 he did not ask for this service and since the house has been vacant since 04/18/2022 who did? I live in Oklahoma and have since April. Any further service needs to be addressed to the realtor please remove his name from your records."

"The Service technician took the time to explain what he was doing. He was friendly and easy to answer any questions we asked."

"The Tec was very professional."

"The tech was very courteous and explained things well. He did a good job."

"They did there job, I was told my A/C was 20 years plus, but it was still running very good. Never gave me a, you need a new A/C now, and that impressed me."

"High pressure sales. The service people working on our system have always great but the sale tactics to get us to buy a new ac and furnace were distasteful and dishonest."

"Excellent technician communication."

"Technician Rodolfo was very professional"

"Harry the service tech arrived on time, was friendly and knowledgeable and completed the job as expected."

"The service man was very kind and helpful. He did a very thorough job and asked if there was anything he could do to help me. Thank you so much for your kindness."

"The whole group that did the installation was just superb, especially Tony!"

"Trustworthy and always available when needed"

"It felt more like a pushy salesperson visit than a repair visit. The technician was trying to upsell us the whole time. "Join our membership program and this repair will cost less" "I can do this for x dollars, but there is no guarantee it will fix your problem, so I could arrange a salesperson to come give you a bid on a new HVAC system". We called a different company, they came next day, agreed on the issue, but expained what he was doing the whole time and seemed confident we wouldn't require a whole new system, he got our ac up and running, and set a follow up appointment to check back. If we end up needing a new AC we will buy it from the other company. Another thing, I made the appointment over the phone and was told the service call was $69. When the technician arrived he asked me what I was told was the cost of the visit. I said $69. Later we looked on the Barlow website and it said service calls were $60. So I overpaid, and feel like that is a really dishonest way to do business."

"Used Barlow multiple times at different houses and always felt the were honest and professional"

"Considerate and the technicians seemed to know what they were doing."

"replaced the $20 capacitor and wanted to charge over $300 for the part. seems like price gouging to me"

"very helpful, very willing to help, kept us updated till finished."

"You do a good job"

"They always have took care of the problem"

"They are great to communicate with from the office to the technician."

"I have used your service for many years and you guys are always professional and helpful."

"checked the AC unit cleaned filters looked good"

"I've always been impressed with the professionalism and the quality of Service Experts"

"I use Barlow for my residence as well and all the technicians are very professional. Jared, our Commercial tech, is the top of the list. Always great work! I have one complaint and that would be with the "helper" who came with the technician. Being a 28 yr (retired) aircraft technician/superintendent of more the 500 people, I can see "potential" and lack of, in people and that individual would not be working on my jets, enough said."

"David was thorough, attentive, and a great listener. He believed what I was telling him and investigated to see if there was a problem even though he knew another Barlow team member had concluded nothing was wrong without looking at much."

"I was very happy with their service and professionalism"

"Excellent service by knowledgeable technician"

"Very professional. Fast friendly service."

"in fact I really did neighbor was having an issue recommended you"

"the technician was right on the job. Very thoro and very nice man. Got the job done in good time."

"They are always friendly and good to explain anything they find and answer my questions."

"very good warranty"

"Knowledgeable patient friendly answered all questions."

"they diagnosed and solved the problem in a very short time."

"The service department has continually called me between 24 to 48 hours before my appointment to reschedule. This has happened the last 3 times I have scheduled maintenance appointments. I have told them twice that if I was rescheduled again, I vwould have to find another company. This is not good PR for customers paying the monthly service fees."

"Level of service fair but not enough to inspire confidence"

"Jaycee was professional, cordial, efficient, and timely."

"They did a good job everything looked good and they cleaned up"

"We get inconsistent information from the various techs who have come to our home. In this instance, problem was not resolved. $82 later and error message is still present."

"Online appointment system does not work. Have to call 4svce"

"Technician was on time, courteous, explained what he was doing"

"Very friendly. Good prices"

"Solid technician who resolved my issue."

"I love Harry Biswell! He is very kind, as well as efficient, and he has done a great job of servicing our furnace and AC the past couple of years. What I especially appreciate about him is his honesty and integrity. He has never tried to sell me something I didn't need. The woman in the office who initially scheduled my service, though, didn't actually get it on the schedule. Nobody came yesterday, when I was told that they would arrive. But after I called back, the office help was able to get it on Harry's schedule for today, and once again Harry did a terrific job!"

"The employee was clean, polite and obviously well qualified to do the work."

"Worked hard to complete the job."

"On time, Pleasant, knowledgeable, efficient."

"Although it took 3 weeks to get an appointment Caleb knew what he was doing and wired the thermostat properly and quickly. Tha ks"

"the service I receive is very good and the company and people are dependable"

"Very thorough and professional."

"very good service"

"Good service"

"Weve used Barlow for years and always been satisfied with their service."

"Nice to do business with. Good, local business that's been around for a long time."

"Because of the advantage program"

"Always excellent service"

"The problem I had for service could have been avoided by a planned maintenance of which I was required and told that the company would schedule but never did."

"We are happy with the new AC and the plan we are on but it is more expensive than some of the other estimates we received. Overall been a great experience."

"Prompt, friendly, courteous"

"Good service"

"I am not impressed with your Advantage payment plan. I think it is very deceptive and your initial salesperson I dealt with did not explain it good to me."

"Service and very personable."

"Harry is delightful technician - he explains everything thoroughly and takes time to answer questions. He explained the numbers, explaining what the ranges should be and what he was doing. He was very thorough and competent in checking my air conditioner, thermostat, and filter."

"I believe his name is Jim, and I believe he has helped us before. He is very knowledgeable, helpful and friendly. I would even request him if we needed help in the future."

"Very competent explained everything and did a great job!!!"

"Mr. Biswell did a great job in delivering the service. He explained issue/s thoroughly and what actions he will provide on the issue. He was very and courteous."

"The guys always are A+++++++ Service and Equipment."

"Excellent service, knowledgeable techs, and friendly."

"Professional, knowledgeable about the equipment, efficient, quick response, able to explain in terms I understand, answered all questions, very patient, personable"

"Nick was the service technician who came to our home. He phoned 30 minutes before arriving and arrived at the appointed time. After introducing himself, he asked to see the AC system's external device and the four AC outlet units inside the house, then set to work. He spent 45 minutes with the condenser/fan unit outside the house and an hour with the ceiling-mounted units. He found standing water in two of the drain hoses and emptied them. Once he completed the maintenance work, he vacuumed the floor beneath each vent, I was impressed by his personableness and professional manner, including his knowledge of the product and technical skills. After reviewing the written report of his work and obtaining my signature, he departed."

"We got our furnace and AC through Barlow and have been pleased with the service plan for many years."

"we have worked with service experts for 18 years and they consistently provide great service with their regular maintenance plans. It has only improved with addition of Barlow."

"Dont sell us on an app for Lennox that never works, how you can advertise for a crap product is unbelievable. Seriously it NEVER works and there is a reason its has a 1.8 rating on the App Store, hard to use an app that cant even load due to errors. Because you promote a company with part of a garbage product Id recommend people to go elsewhere. If you were upfront that the app to control the temperature is junk and doesnt work youd earn more trust with your customers"

"It is my 'go to'. I've had many service visits and always have had a good experience."

"been customer for over 20 plus years"

"Good service and explanation of costs/benefits as basis for decisionmaking on upgrading/replacing HVAC equipment at home."

"I always receive great customer service but my last technician, Harry, has got to be my favorite one. He took the time to explain things and gave me tips on care and I was very appreciative of that. Please let him know what great customer service and genuine concern he has."

"Jill was quick and thorough and very personable."

"Top notch knowledge and service"

"We have used Barlow for years but have been very disappointed with their service. They began as a reliable company but year after year they have failed to resolve our air conditioning issues. We are now ready to change to another company."

"Tech service was good. What was disappointing was they started job on Wednesday,, but didnt return until after 5:30 pm on Thursday to complete the job. Since we were a carry over from the day before, our job should have been priority and been the first job in the a.m. Not having to wait all day It was poor customer service"

"Technician was very knowledgeable and had our problems solved quickly ."

"The response time was immediate and all of our questions were answered. We also appreciate the military discount."

"Nice technician. Answered all my questions."

"Timely response but rather high labor charges especially for a customer that has a service contract with the company"

"I can always rely on a service well done. Other referrals I have given reported they were well satisfied."

"Careful and thorough"

"Technician was very thorough and polite."

"He was on time and did a thorough job!"

"Prompt and respectful tech who explained everything he was doing."

"great"

"Good service"

"Tech was thorough, pleased with his service."

"The techniccian was very professtioanl and took time to fully explain each steo he was taking."

"I called two month ago to have filter and purifier changed because they were at zero. the tech. didn't have the right filter kit and said they needed to order the kit. set up an appointment for June 7th and again the tech didn't have right filter kit. He called his office and they couldn't find one and said they would have to order one and set another appointment. I am very upset with the lack of process to send tech's out with right equipment. You know what system I have and it should be a no brainer but everyone just passes the buck."

"Our Technician explained what he did in a tune up to our AC. He was fast and very informative."

"The service is extremely excellent as well as the warranty and the payment plan"

"Ive had good luck with you folks over the years. I was sad to learn that youre not locally owned, as I thought, however, service has been prompt, fair and you have very nice technicians."

"Very insightful and professional"

"When I needed you, you weren't there. I guess I'm considered the bastard child now. That's OK. I'll be canceling my memberships & have my new work provide our maintenance to us. I thought we were friends. I guess I was wrong."

"HE did a good job. On time and friendly."

"Same day service. Quick helpful good price"

"Good service."

"the tech was very thorough and took her time"

"Competent, respectful efficient"

"Overall my experiences with Barlow have been pretty good."

"I wanted my central air unit looked over and all he did was the furnace"

"Wouldnt even come out to my house for an estimate with an appointment. Wanted me to supply old ac information over the phone and give me a quote without ever seeing my house or explaining different options. Clearly didnt want my business. Went with another company."

"The gentleman that came was very professional, very helpful, and eager to answer any questions we have."

"having a peace of mind"

"Polite and professional in the phone. They came out to my home within 48 hours even over a holiday. Fixed everything quickly. The technician was professional and kind."

"Im lost faith in your ability to provide skilled Technical Support and providevalue for the recommended replacement products"

"The technicians always seem very polite but over the last few years they do less and less when they come and do the twice yearly service. I pay $13 dollars a month which equals $78 a service call in the fall and summer. Im not sure Im getting my moneys worth."

"Harry was efficient, friendly and knowledgeable. I world recommend him."

"Efficient in getting the service done"

"very good servicing the furnace and the air cond."

"Service Tech was on time and through."

"Two individuals were sent to my house. Only one of these individuals did any actual work. The other was nothing more than a salesman who attempted to sell me a new unit when my unit is still fairly new. He was overly pushy in his tactics and would not let it go with a simple no. This is extremely unprofessional. If this is the norm, I would not be able to recommend Barlow to anyone I know. This also affected many of the other ratings I have for this company. Overall, I am happy and am willing to continue using Barlow. If this happens again, I will not be willing to use Barlow."

"I am always satisfied with your service, etc."

"He did nothing cost $ 66.00"

"The technician was very knowledgeable and thorough. She took her time and didn't seemed rushed like other technicians I've dealt with from other companies. She provided details on how my HVAC unit is running and made some recommendations for repairs. She also mentioned benefits from being a 'member' but I did not know what she was referencing. No one that I have spoken with has mentioned anything about any type of membership. There are a few additional repairs that I'd like to complete, and would like to take advantage of any 'membership pricing' that is available. The main reason I scheduled an appointment with you is because my system is Lennox."

"Brady was very professional and explained things before he would do the work and wouldnt try selling us products if we didnt need it"

"Fast on time service & friendly service"

"Your doing fine"

"Great and friendly service. Competitive pricing. Was able to get scheduled quickly and expectations were more than met."