Barlow Service Experts Reviews

"EFFICIENT, KNOWLEDGEABLE, TECHNICIAN."

"I like the quickness of response"

"We have had one technician come to check on our new furnace, and two others came to install new water piping. Both visits resulted in excellent work. We could not be happier."

"Great Service and respectful technicians."

"They are fast, friendly will answer any questions you may have"

"A day later Rikely made sure everything was done according to the contract and the workers worked in a professional manner. When I needed to make a phone call, they stopped the sawing for a time. I would go out and ask questions about how they were setting it up and they would take the time to explain. Chad was very polite in all of his communications (he is the one I talked to the most)."

"The technician was brutally honest about the system and past shortcomings the Barlow had done. I find that level of honesty refreshing."

"Knowledgeable, friendly, prompt"

"Fast and friendly"

"I paid an extra $6,000 or so dollars to have them come out and service my air conditioner and furnace. They promised a new air filter each time (which I did not receive until this last visit) and a UV light replacement as need (which was never checked) until this last visit. If Sylvia and the gentleman she was training had not been the techs that came out last week, I would have given a rating of 1-2."

"Very professional"

"Efficient, courteous and professional"

"Friendly and knowledgeable"

"Well, any time I talk with the techs about jobs at my place they quote prices that are WAY high. They are nice people but a $1200 quote for a two hr job changing out a tub valve is an out right ripoff. Thinking about the price of the item and I know there are plumbers that will do it for under a hundred an hr.. I was even told that that quote was with a few hundred off because I already have an access panel to the valve. ??? I am sorry I have to tell you this, but they were nice."

"Friendly prompt knowledgeable service"

"Fast and friendly"

"He was very helpful, knew what needed to be done!"

"Awesome members !!"

"The workers who came to check my WS were quick, kind and had problem corrected quickly."

"Technicians were very helpful"

"They do a great job, easy to schedule."

"Barlow was able to change my furnace quickly. Financing is a plus. Very courteous employees."

"Technician seemed to know well, what he was doing."

"Barlow has consistently provided me with good deals when purchasing additions to my HVAC system."

"I think, be charged $80.00 to pushing a button to reset the thermostat to communicate with the furnace was a little excessively high."

"She was an excellent technician"

"Rikely takes time to understand the customer; he does not force what you do not want."

"Kip did an excellent job. He found that more work was needed to do the job right than he originally quoted, but didn't charge me extra for the error."

"Quick response, very nice technicians, professional service."

"Always respond promptly and provide friendly service."

"I think Barlow services was great. Communication with them and the response of an estimate was fast. The plumber on the other hand did not break down the estimate. I am not sure why installing a Sump Pump would be this expensive when the concrete hole was already there. The quote did not include a breakdown of the services. The plumber also asked if we had another estimate. While an estimate of 600 dollars was low for the other plumber, and maybe too low, I felt 2275 was way high."

"Rodolfo was very professional and effective in identifying a small water leak that had huge consequences. Very pleasant and efficient."

"The service is always competent and honest."

"Always prompt, upfront pricing, great repair folks"

"Barlow's service is OUTSTANDING :)"

"Helpful & quickly figured out issue. Double checked to make sure the issue was actually the issue & not something else!"

"The guy that came to our home to deliver salt this last time did not want to put booties on to come into our home. I had to make it clear that he was not welcome in unless he did. The ground was wet and I did not want the dirty water tracked in our home to the floors our children play on. We also had a significant amount of equipment installed into my dads ($25k worth) the salesman had no idea what he was doing. He told us we could pay with one form of payment but we could not. He also said that there was only a flat fee which there was not. A part of me felt lied to while the other part of me felt like he was just a fool to be honest. We have always enjoyed working with your company and referred you to others however lately the people you have are really bringing down the way we view your company."

"Friendly, knowledgeable salesperson. wledgeable salesperson."

"The technician, Kyle who came out was very educational. I explained my concerns and what had previously been told to me about my furnace. He made me feel like I didnt have to get a new unit currently. He fully explained everything to me."

"Rylie (sevice tech) did an absolutely fantastic and thorough job. Extermely knowlegable and professional"

"Honesty and quality service"

"Great Service"

"Your first technician came out to do just a yearly maintenance and he left a wire unattached and we didnt have any heat all night long because our furnace wouldnt ignite. By the time we realized you were closed. This is during our worst snow of the year. Your second guy that came to fix his mistake was very nice and did a great job. But still that doesnt help that we froze all night long."

"Always prompt service."

"They. Were bery b knowledgeable about how to improve furnace water drainage prob and gotbright to ot."

"The service is always great and the techs are very friendly ??"

"efficient, knowledgeable, friendly, remind us about service."

"The one thing that could be done to improve to a ten would entail your sales reps helping to navigate potential energy savings available - not just by recommending products, but also being knowledgeable about rebates, etc. offered by power and gas companies."

"Great service and answered all questions."

"Timing and service help was great!"

"I was impressed with the efficient way your workmen handles themselves and my water heater."

"Solid Service"

"Quality work"

"Josh was punctual, friendly and helpful in communicating issues."

"They do a good job and all technicians are friendly and knowledgeble."

"Very up front with the things that the home needed."

"The guys were great."

"Ryan was professional and personable. He told us what he was doing and why, so we understood. We also had a great interaction on the phone when we scheduled. They were very helpful."

"Professional and trustworthy technicians, very helpful office staff."

"The plumber came in & quickly got our annual Water Heater Service done."

"The technicians are always friendly and knowledge about their assignments."

"He was fast, friendly and provided information we needed."

"requested a Tech who was very knowledgeable on a Rinnai controller settings. Customer more proficient Than tech... did receive 50% off service call but still charged for 1 hour. Tech had to call Rinai. He should have known the controller was bad. Do NOT put fault on tech. Expert was requested at the beginning..."

"He was very thorough, answered all our questions and made suggestions."

"I have continued to have excellent service from Barlow. Always friendly and responsive."

"So great! Very friendly, explained everything thoroughly, respectful to me and my home. Thanks so much!"

"I have always received great service and in great time from techs."

"As always, Barlow did a great job for me. They cleaned up the area where my old softener sat, then installed the new one very quickly."

"You're the best. I had a heating issue and you got right on it and I do recommend you to everyone."

"The professionalism that Danielle and Harry gave was outstanding."

"Prices are on the high side for any kind of work."

"On time and respectful of property"

"Barlow provided the best service. Our furnace was up in a crawl space which was very hard to work in even though it was a tight space it was completed in a reasonable time frame."

"Quick response and professional."

"The staff at Barlow were quick to help when my furnace went out, and kept me up-to-date on the entire process."

"Great service all around, Sylvia does a wonderful job when she comes out for service calls"

"Great service using the Advantage Program. Friendly and knowledgeable technicians."

"Technicians are always friendly, very professional and knowledgeable about the services to be performed."

"Generally great service and flexible financing options."

"Very happy with your service."

"Eric and the other technician did a fantastic job of replacing our aging drain stack and redoing both toilet seals and installing new valves for our washer"

"excellent service"

"Quick, quality service priced right."

"The technicians are knowledgeable and provide timely service. The customer service reps are excellent."

"The problem we paid to have repaired is now worse than before"

"I think you use quality products and professional people."

"Brandon was very friendly and helpful and respectful and very honest and frank about recommendations !!!!"

"Always so professional and knowledgeable."

"Our sales person, Geoff and Installer, Chris were very responsive in quoting and installing furnace. Chris worked well into the night to make sure we had heat for the overnight."

"At 75 years old, I love the Barlow Advantage Plan. Any issues I've had were immediately resolved by a Barlow technician. Ty and Reo were friendly and efficient and explained the repair they made. Great company."

"This was our second time using Barlow. The employees were friendly and did a great job explaining the issues as well as our options."

"service is thorough and professional"

"Eric and the other employee (sorry I couldnt remember his name), did a fantastic job removing the old cast iron stack and replaced it with newer ABS pipe. They also installed new valves and pipe bibs for the washer and reseated two toilets to the new flanges."

"I have always been very satisfied with their service."

"Past experience has been very good. Today Kip was on time, thorough, and answered all my questions."

"Barlow has always provided top notch service reasonable prices."

"Always able to fix any problem. Very nice technicians."

"I had water heater problems and both technicians left my house without any helpful conclusions."

"Darren and his assistant are competent and conscientious."

"Because of all the things that have come up on the heater and the thermostat and the price of it all I have only had two of the service guys that have done a great good and it would be nice to know how much the balance of the loan is and how much longer I have to pay on it"

"Quick, prompt service that was extremely helpful!"

"Rylie was very professional, she answered all my questions and finished my inspection in a timely manner."

"We have used Barlow for years and have always been satisfied with their service."

"Chris remedied the problem in a short period of time. Congenial and professional"

"It is a piece of mind knowing that Barlow Service Experts come and check our Furnace and Air Conditioner each year. They are reliable, and we know that if we have a problem it will be fixed right"

"Quick and courteous"

"The service techs always put shoe covers over their shoes to protect my carpet."

"quick to respond and friendly"

"Your plumber lied to me when he said that the contract I signed up for was "better than the service contract you had". He lied when he said that the water softener would soften "all of your water". Your staff lied when they said they'd have your manager call me. Your company is fundamentally dishonest."

"Honest, fair, and thorough."

"Darrin is conscientious and competent."

"They seem very professional."

"Friendly professional staff"

"Unknown $99 trip charge anywhere in writing until service was already performed."

"Great service and piece of mind"

"Prompt service"

"Clear communication, positive attitude, quickness to put on masks for my immuno-compromized household"

"The service technician Rodolfo, showed up right on time, did the service of our furnace quickly and efficiently. A true professional!"

"They handled everything so professional for me!"

"I didn't like how fast the salesman spoke! I had to ask him to repeat several times to best understand what he wanted me to buy."

"Barlows has always takin the best care of our needs. Listening to others I work with Barlows is outstanding."

"The serviceman, Christopher, could not restart the furnace and left the house without a furnace from 3pm to the next day at 9pm. Then he brought "Jim" who knew what to do"

"They seem very professional."

"Customer service is great."

"Like them"

"Helpful advice offered. We have an increase of peace of mind."

"Courteous and efficient"

"excellent service, reliable"

"Very good to work with"

"The tech that came to service our furnace, was very nice and professional."

"arrived as scheduled - easy to deal with - professional advise"

"technicians have been here when needed and on time."

"very nice people and very knowledgeable. They were right on time and definitely knew what to do. They checked out everything, even my carbon levels in the house. Have done business with them for years and will continue for many more in the future"

"Quality service delivered once again- technician Harry did an excellent job"

"Very complete and thorough check of our two furnaces"

"Fair price and good service"

"I always have great service"

"The pricing was competitive, the people were responsive to communication requests and did their best to quickly resolve the problem. The technicians were well trained and educated on the equipment and worked well in the harsh weather conditions."

"New Tech had some test equipment that had never been used on this system, drilled some holes for the probes. Seems this ought to be a requirement for all your employees... thanks"

"Quality of service"

"Sylvia did a great job... Rich Marsh, not so much. He came in with Sylvia for about 3 minutes decided that I needed a whole new unit, air conditioning and furnace everything in those 3 minutes and told me he had an appointment and needed to run left Sylvia here to finish, thank God!! I would not send him out to any other Home EVER if you want your company to do well in the future. He was very pushy, very unprofessional! DO NOT send him back here for my next service! I'm afraid he'll come in and break something maliciously so that I need to pay for something from your company, very untrustworthy."

"because of how quickly you were ably to get us heat again...thanks"

"Promt, professional service."

"Last performance was very good."

"They have always been very responsive and helpful."

"Kip and Eric did great work on installing my new water heater. They went above and beyond to make sure I was happy with the installation."

"I've always received excellent results"

"Work is always done quickly and no call back is ever needed. From the first phone call to the tech completing work, it is always seamless."

"Your staff are friendly, smart, and professional. I trust them to keep my family comfortable and safe."

"On time, respectful, honest, professional standards"

"Fast Efficient and friendly service!"

"Chris was quick, thorough, and mentioned a potential problem to watch. The furnace is running quieter since his service visit. Thank you."

"I trust their expertise and recommendations- I have been with them for years"

"The technicians did a wonderful job. They were friendly and kind and answered my questions."

"A wonderful company!!! Weve been using them since the early 90s!!!"

"I have not had a problem with them and my whole family uses this company."

"Showed up on time, were courteous, went about doing their job, explained in clear terms the work that was done."

"The staff at Barlow's are so efficient and I have had a good experience for quite a few years. They are a very good company to do business with. From the office personnel to the technicians that come to my home, they are all very professional."

"Did a great job. Fast, friendly and when he noticed a clip that was missing on the access door, he took steps to order a new one. Others have just ignored it in the past. Tommy told me that he will get one and install it when it comes in."

"Jill is so professional and showed up on time with a smile on her face and a trainee at her side."

"Service is awesome. Friendly on phone and in person"

"I have always felt like the service and advice was very good"

"Last couple services"

"On time, thorough, and friendly."

"We have received very good service from Barlow's. I like that they remind me when it's time to have the furnace or air conditioner checked. Just one less thing I have to keep track of."

"Barlows helps keep my furnace and AC in perfect running condition. Today Sylvia came to service my furnace. She was very efficient and explained everything she did."

"I am impressed with Barlow!"

"Just a few schedule changes."

"Fast, efficient, friendly service."

"Excellent service provided in a very professional manner"

"Have not received feedback from renters."

"Weve been with UU since Thompson and Sons since the late 80s/early 90s!!! always satisfied!!!"

"on time, went about business, explained what they did, and their conclusions"

"Techs were diligent, knowledgeable, respectful in their demeanor. They worked from 9 am to 6 pm. To finish installation of our furnace and air conditioner so we would have heat."

"Great"

"First of all, you're rather expensive. Secondly, while Darren seems to know what he is doing, not all of your technicians lately seem to be as knowledgeable. And third, while I've had hot water consistently now, my water heater is making more noise than ever and there is sometimes a worrisome burning metal smell."

"Respectful, fast, did t try to upsale me."

"Had to go over the weekend without our furnace. Blower motor was not on hand."

"Fast friendly service"

"I loved your installer and he did great work and was very friendly, nice and professional, but I think the labor cost of $600 was outrageous to charge for installing a garbage disposal. Took less than an hour. I checked online and other companies were much cheaper. I chose your service because I was so happy with how you had fixed my air conditioning unit a year or so ago. But now I'm wary of your costs."

"the 4 guys who came out where all great and explained everything even the young lady on the phone who made the appointment was great too when time comes to get my hot water heater done they will be called"

"Rodolfo provided timely and efficient service."

"first time to use Barlow and Darren Beebe was absolutely fabulous for the task. Had to get 3 bids to satisfy possible $$ help from City and DB's was far less than the other two. He also solved the problem quickly and restored my water after 11 days of doing without, whereas the other 2 wanted $7.5 and $10 thousand for unnecessary digging to a supposed broken line"

"Dependable, knowledgeable and efficient."

"Barlow has always been great to work with. Very knowledgeable service experts."

"They were friendly, courteous and efficient"

"Because of the leasing program"

"the tech was very helpful and explaining everthing"

"For the service Rodolfo provided, which was excellent, courteous and professional."

"Do a good job"

"Brady did our semi annual HVAC service recently, and he was polite, on time, and did the job quickly. We're very happy with his level of service."

"Riley went the extra mile to make sure everything was working. She was friendly and knowledgeable."

"Excellent service"

"Great service received from Rodolfo."

"The service technician was friendly, professional and knowledgeable in the things he explained to us"

"Good service. found a problem and replaced capacitor to prevent a possible problem in the future."

"the install teck's were open and explained things. Also the Sales Rep. could see that asd older adulsts we really needed some heat in our home while the installation was happening. He brought over some space heates for us to use while the install as happening."

"Friendly technicians. Easy scheduling. Great value for the maintenance package."

"Responsive and friendly"

"I liked the crew"

"The technician was very professional and helpful. They explained what they were doing and any findings they found."

"They have always been upfront,with their support of your equipment"

"On time, even a little early. Took care of everything quickly and efficiently."

"From the technicians that first came to look at our old furnace, to the salesperson, to the team that installed our new system, everybody was prompt, knowledgeable, and friendly. They made sure we knew every possible scenario and let us make the decision with no pressure."

"Excellent service"

"Your tech was professional and explained what they were doing."

"I always get good service from Barlow. Harry was very helpful and answered all my questions."

"On time"

"They are very friendly and upfront about whats going on."

"I appreciate the fact that our technician took the time to explain what was taking place in the servicing, answering questions, and providing excellent service."

"Rikely was amazing and so helpful!! He went above and beyond and I am so thankful for his help!!"

"We had to wait from Friday night to Monday afternoon to get our issue fixed. Blower motor apparently not kept on hand had to wait for service center to open on Monday."

"Always received good and honest service from them"

"In the many years weve used Barlow services, theyve always been fair, knowledgeable and friendly."

"Your workers are friendly, and they leave the workspace clean."

"Great service"

"They respect my house and property. Always asking if they can do anything else for me."

"Very professional quick srevice"