Barlow Service Experts Reviews

"They explained the process, did the work and did not leave a mess."

"The service technician was very courteous and professional!"

"Excellent Service, Quick response time. Trent was our technician. He definitely knows his business! He was Fast, Friendly, and knowledgeable! Trent took the time to explain things to us! Great Customer Service!"

"Great tech, informative, pleasant, and knowledgeable."

"Excellent Service! Fast Response time! Trent definitely knows his business! He was Knowledgeable, Fast, Friendly and explained everything! Could not ask for better Service!"

"Great job. Great service!"

"Roberto knew what he was doing. He was friendly.He wore his mask for this covid mess we are in."

"The technician provided a thorough explanation of what he was doing and why. He made it very understandable and was very willing to answer all of my questions."

"The experts were punctual, friendly, and thorough."

"Matt did a great job!!"

"Prompt, efficient and thorough."

"Answered all questions, demonstrated how to use thermostat and checked humidifier/relaced pad."

"Thermostat started to act up after he had left. Not sure if he did something to it during the service."

"The Technician was very polite and efficient. He checked the furnace in a timely manner. Very pleased!!"

"professional, communicated well throughout the day, cleaned up well, clear instructions at conclusion, courteous, respectful of our property"

"Colton was very professional and explained everything clearly. Ryan and Josh did an excellent job installing the furnace and the air conditioner, and cleaned up everything very nicely. They were very professional, on time, and answered all of our questions."

"Kind , helpful and gave me great options."

"Chris was very professional and friendly"

"Technician was friendly and knowledgeable. Very helpful."

"Our technician seemed to have a lot of experience to locate a fix for your furnace. The furnace has been working just fine since. We had two other companies out to look at the furnace before our appt with Barlow, both insisted we needed costly repairs or a new furnace asap."

"Urgent service provided in a minimum time"

"Ryan and his assistant did an excellent job fitting the furnace in."

"The technician was very nice and was very informative about the condition of furnace."

"Samuel was prompt, thorough and professional."

"Friendly and Professional Service. He called me to let me know he was running like which I appreciated. No Hard Sell but very informative which I also appreciated. He did a great job."

"Ralph does a very through good job with my furnace."

"Both technicians were professional, knowledgeable, and kind."

"on time pleasant capable informative"

"Excellent service."

"Darren was was very friendly and completed the job fast and efficiently. Asked me if I had any concerns or questions. Good job!"

"very knowledgeable on furnaces"

"He was fast and explained what he was doing."

"We have full confidence in Spencer and service he provides. The only reason this is not a 10 score is that we are still waiting for the furnace filters to be dropped off."

"He was professional. Quick to recognize the issue. Quick to fix it"

"Matt did a great job"

"The tech was amazing! He was friendly with my kids and did an amazing job."

"Thank you for coming to service my furnace and a/c for another year."

"Amazing service"

"Because I have been with your company for years had two furnaces installed in my home and have been very satisfied with the service you have given me over those those years."

"Very timely completing the tasks needed."

"Quality, reliable work, courteous"

"Punctual, polite, wore a mask. Did requested maintenance and replaced the filter. Helped to set up the winter schedule."

"was polite, checked furnace, humidifier, hat water heater"

"Friendly, helpful, professional"

"chris is very knowledgeable, professional, courteous, and explains things in great detail."

"Technical is always courteous, knowledgeable and efficient."

"Adam did a thorough service inspection. He was kind and helpful."

"Harry Biswell was great! He enjoyed talking and explained everything he did. His analysis tools are awesome."

"The technicians were timely, thorough and knowledgeable about what needs to be done."

"Very professional and informative"

"The job got was done well.!!!"

"Jim has been to my house for a regular maintenance and once in the middle of the night in the summer, when my AC quit working. Jim is pleasant, knowledgeable and willing to go over and beyond to keep me satisfied."

"Tech left the thermostat at 85 when he left"

"Professional, informative."

"Quick response time and great customer service. Val gave us great tips on how we could save money on the repair of our fireplace."

"Jorge was great"

"We have been very pleased with the service Darren has always provided on his service calls for us."

"Service man was polite, skilled, and worked cleanly."

"Fast and friendly service. And Barlow expert Adam was very friendly and knowledgeable about everything. Easy to talk to and amazing service. Thanks again Barlow service experts!!"

"Harry was very informative as well as likeable and customer oriented"

"Everything went well."

"Called and gave us an estimated time of arrival. Arrived on time. Polite and informative."

"Arrived right on time, did a very good job."

"Very professional and knowledgeable, explained what they were doing and why."

"Spencer did a thorough review and documented his finding with me."

"The salesman (Marc) took the time to understand my needs. Barlow experts sized the correct unit for my home and were competitive with other bids. The installation crew Jacob and his team (Luis, Rob, Andrew, Taylor) were very professional, did the installation correctly, and consulted me when we had to make a couple of minor adjustments."

"Harry was prompt, courteous, efficient, and very knowledgeable. He did the job well, and I am completely satisfied."

"they fixed the problem"

"very thorough"

"Chris was friendly and very helpful."

"Very professional ."

"Technician arrived in a timely manner, was thorough with the work that needed to be done and was very professional."

"He is very good! and professional and handled everything."

"On time. Sylvia is very pleasant and informative."

"quick complete service"

"You've always provided great service over the years!!"

"Very satisfied with the technician's work. However, I am concerned with your pricing. As shown below, three of the ratings are 7s. All three of these lower ratings are due to pricing issues. I have checked with your competitors and most of them are much lower in price for A/C equipment, parts, maintenance, etc."

"On time, personable and explained what was happening."

"H onward is very competent and accommodating"

"Quick response. Knowledgeable, friendly technicians. Everything from start to finish was top notch!"

"Great service. Answered all my questions."

"Darren did excellent work and very business like in his service"

"Jaren was quick and detailed on what he was doing."

"Darren is great!"

"No comment."

"arrived on schedule , was respectful of my home, explained the rating of the furnace."

"Chris was very professional and friendly. Very satisfied with his service."

"On time"

"Asked him to check programmable thermostat. Said it was ok just save when I edit. It still doesnt save Got a reminder email saying saying alarm 3004 on 10/23."

"Your techs are the best. Always so friendly, punctual, and professional."

"Harry was very informative letting us know exactly what was wrong. It turned out to be a simple fix, i.e. cleaning the flame sensor. He seems knowledgeable about older furnaces."

"Didn't appreciate questioning the need for service. The service was based upon thermostat filter replacement status."

"Thorough and polite."

"Alwways great service"

"Harry did a very good job taking care our equipment, i would like to have him next time i need service."

"Harry did a great job with the service and talking us through everything he was looking at as he checked out our system"

"Communication was great and the service was performed professionally and friendly at the same time."

"Service was complicated and done well"

"Jorge arrived early and he was quick and efficient. It was a pleasure to have him here."

"Did a good job"

"Cheerful and efficient"

"Very professional but couldn't find the issue."

"ON TIME, EXPLAINED EVERYTHING DONE"

"The technician was friendly, on time and put on shoe protection without my asking, showing respect for my home"

"Val was great. However, the dispatch was not. I called three times because the day before I was told the service person would arrive between noon and 2. I callws about 11:45 to find out as pproximately when. I was told they forwarded my info to dispatch and would call. NO CALL. I then called abour 2:00. Same thing. Dispatch would call. NO CALL. At 3:00 I called. I was upset and got the same message. Dispatch will call. Luckily, Val, the technician (who I am very pleased with) came. You need to fix your phone system and dispatch."

"Love having Ralph do my service work. He is very personable, punctual and provides me with information and gives guidance as needed."

"Sylvia is the BEST, does efficient job each time she has been to our home"

"Experts performed a thorough test of furnace inspection"

"Adam was informative friendly, and helpful."

"You do your work well."

"The worker was pleasant, understanding and fixed it."

"The two technicians worked from 8 a.m. through lunch into late afternoon to complete the installation."

"This is the second noumena we had Harry. He is very conscientious and takes great care of us we want him every time."

"Very clean and knowledgeable thank you"

"After scheduling Jim for the last couple years, but having other technicians (who were fine, just not Jim) show up, I was very happy to see Jim."

"Nick and Travis(?) were very professional, courteous and kind. They checked everything and did an excellent job."

"Great service"

"Your rep was quick, polite and explained what he was doing"

"Technians were very well manored and kept us informed!"

"consistently do an excellent job"

"Quick appointment for filter service. Tech arrived at the schedule time and quickly replaced the filter. Tech was very friendly and courteous and explained his repair as I watched. Great Service!"

"The technician was early and I was out on a walk. Nevertheless, he waited for me the return and we got the job dine"

"Professional and dependable technicians."

"They friendly, efficient, and on time. Couldn't have done better"

"Was in and out quick, gave us good reasons to install the CO monitor where he did, etc."

"Our sales consultant Geoff Raymond met with us at our home. We discussed what we wanted to achieve and he laid out a system that would satisfy our needs. He took all the time we needed to articulately answer our questions. The installation team consisting of Zack, Jacob, Robbie, and Andrew was fantastic. Not only did they do a great job with excellent attention to detail, they were also polite and respectful people. We are very satisfied with the whole experience."

"Harry the technician was Fantastic !! He was very polite and knowledgeable. He also gave us some good tips to save money on filters in the future!"

"wish pricing was not as high."

"Harry was very efficient and professional during the service call."

"Our technician was very helpful and thorough."

"He comes all the time. I feel he is honest and he is friendly"

"They were both very professional and friendly."

"Came in and got the job done very quickly."

"As always, Sylvia did a great job. I've been with Service Experts for years & I always request Sylvia. She's a great technician!"

"New thermostat doesnt work."

"Friendly, courteous, sincere about fixing the problem as quickly as possible"

"Very nice man that that did a great job."

"Contacting ATTORNEY IF NOT RESOLVED ."

"Tech was awesome!!!!!!"

"Very knowledgeable and friendly. Great service and good to explain all he did during service visit."

"The young man that serviced the equipment was polite and seemed very knowledgable about our equipment. He arrived on time and was quiet and efficient."

"We have been happy with Jorge tuning up our old furnace. he honestly told us when a new furnace was necessary .We agreed now. the next morning John and his helper were at our home to install and were finished in 6 hours. We couldn't be more satisfied with your honesty!"

"Sylvia always does a thorough job taking care of our needs."

"Thorough. Communicated well. Didnt rush through it."

"the tech was on time, friendly and very careful with the home and keeping it clean"

"I am waiting to see how things work out."

"thought i was dealing with a used car sales man keep trying to sell me a stupid saves plain every other word was you need this plain"

"Harry was great to work with."

"Bill"

"During this visit and per past visits, Sylvia was very knowledgeable about her craft and was professional & courteous while performing preventative maintenance on our furnace. Her apprentice, Juan, was very attentive during the check-up and took copious notes throughout the process."

"They were on time, worked diligently, kept me apprised and as installers had to be technicians when they WH rband new, out of the box furnace didnt work."

"You guus are way over priced. Had another bid for our furnace. That was less then half of yours"

"They were very good workers excellent"

"It was just a simple furnace tune-up but the technician explained exactly what they did and also there was a problem with the flame igniter and it was dirty and cleaned it and made it running great"

"Ralph is always very professional and answers any questions I have. He is always very prompt and efficient."

"They did a great job"

"All we needed was a purge of our base board water heater. Tech that came out said he was not familiar with the system and still proceeded to work on it. He broke our boiler and left"

"Professional and thorough. Thank you!"

"Technician was careful and competent. He came in and did the job."

"Great service"

"Very timely and professional response. Technicians went out of their way to do installation of 2 water heaters and 1 water softener on a Saturday."

"OK service/diagnostics."

"From the beginning sales consultation up to the end of the installation of our furnace we received exceptional service and attention."

"He was there on time, efficient and very thorough."

"The technician that came out was phenomenal! The dispatcher was worthless!"

"Did he replace the filter? we ask he would but haven't heard from him. Thanks. Paul"

"Harry was efficient and very knowlegible about his job."

"Sylvia (and your other techs) always does an excellent job of keeping us up to date on the status of our furnace."

"would have liked a call before they showed at the door"

"The technician was knowledgeable about the issue. He was prompt at getting the problem resolved."

"Harry was very knowledgeable and explained things very well."

"On time, thorough, informative and exceeded expectations"

"Technician did a thorough check of our HVAC system, did a cleaning of certain parts, and left us a checklist of everything that was done."

"3 Trips to fix the problem"

"The technician was very patient and knowledgeable."

"Because I felt like he listened to me and he also changes the gas flow to save me a little money."

"Technician was prompt, courteous, explained everything that was done, and offered suggestions to make our water better in the home."

"Service man was knowledgeable, kind, and patient."

"Tech explained our concerns"

"I was able to schedule online. The technician was on his way almost immediately! He knew what was wrong almost immediately, and was helpful, honest, and fast."

"plumber is pleasant and efficient. Appointment went without any problems"

"Very friendly and knowledgeable techs. Showed up on time and Got the job done quickly."

"Scheduled appt from 10-12. Ever heard from anyone until I called at 12:45. They checked and found out how much later it would be. In the past I've always been contacted by the tech to let me know they would be late"

"He answered all my questions , and was very professional ."

"he did good"

"We have used Barlow since moving to Utah and appreciate your reliability."

"Jim Murphy always seems to know answers for questions related to heating and cooling."

"The Barlow representative was very professional. He completed the checkup efficiently and provided me with results."

"The promised fireplce technician ( Rusty) was not pesent. The only attention to the 2 fireplaces ws to tu rn t hem on and when they came on that was the inspection. There was no cleaning, etc."

"Employee very professional, and quick with the work"

"Young man was masked, very polite and efficient at his work."

"Prompt, skilled, efficient."

"The fall service we got on Tuesday was good I assume. We have not had any heat since then. A tec came to see what the problem was. He was going to call us back on Wed. I call wed pm and thur a.m. still no response when we would have heat. We are older and need our furnace. What do we do."

"Maintenance service was excellent. But, I have a question about how to reduce the noise in the air return register. It is located in the dining area and the whistle is heard throughout the house. It is very annoying."

"Good results from service"

"The technicians were right on time, called in advanced, were very friendly and professional. They could answer any questions I had. We have never had a bad experience with Service Experts. Ralph and Alex were the technicians that came to my home for my furnace and water heater check up. They were both wonderful! They knew what they were doing and I felt that they were concerned about me and wanted my equipment working properly so that my family would be comfortable in the winter. Apolo and Michael came to my mother's home and they were both also amazing. They answered my mother's questions and my questions. Everyone was honest about what they were doing and what the options were."

"The technicians do a thorough job and help us feel confident in their service, they are friendly and don't push unneeded services on us."

"efficient service in no time - clear information about work done"

"Service personnel did the job in a professional manner, very courteous and explained the status of the instrument as well as the next steps towards the next visit. Due to regular services by Service Experts the condition of the equipment is in good shape."

"Technicians were helpful and professional."

"very polite and professional"

"He worked until he figured out what was wrong"

"Did not look at the job no measurements. I Have two furnaces only looked at one. Wasn't concerned how to power system. Said he he would come back with quote never hear back."

"They were both very pleasant and I felt very comfortable around them. The info given was very informative and was presented in an understandable way. I felt no pressure or rush to buy furnace."

"I was very satisfied with the job your worker did."

"He did the work and explained well how the furnace is doing."

"Great customer service skills"

"Trent arrived on time and he completed the tune up quickly."

"She told me every thing she did"

"Harry was friendly,professional, and willing to share his knowledge of the system."

"Good service"

"Followed through on everything, in most efficient manner. Even arrived early and finished early."

"Professional and thorough."

"None"

"I feel the service provided was good."

"Your specialist HarryBiswell is a super technician, he was so honest,and explained in detail what and why it was doing. I appreciated his honesty with me."

"Pretty frustrated today.. As you can see our appointment was from 10 a.m. to noon. The tech showed up at 1:30 p.m and said all services for two units are rom 1 pm. To 6 p.m.. Really?? We scheduled a time that worked for us, the customer. We have used your service for many years and bought a new heating and airconditioning system from you 2 years ago. We are going to need another unit for upstairs, however with this recent encounter not sure what we will do.. You called and confirmed our appointment 10 a.m to 2 p.m. Thursday, October 7! We had another appointment this afternoon that we had to reschedule, we should have sent the tech away and used another service! You can see we are very frustrated. Not sure how you all dropped the ball on this one!"

"The Technician was very thorough in explaining everything that he was doing and the reason why and how my furnace functioned the way it worked during the time it was on. He tested the functioning of each of the parts and replaced the filter on my furnace Harry Biswell is the name of the technician and I would be pleased to have him return when my air conditioner needs to be serviced in the spring of 2021.."

"Technician was very thorough and informative."

"All were very professional and helpful in answering all my questions."

"Expertly done!"

"The two employees who came were very polite, wore masks in our home, and kept us informed as to what they were doing and finding."

"Matt is personable and easy to have in my home. He is on time and efficient."

"Came before scheduled appointment date and time. Very quick and efficient service. Very satisfied!"

"Fast friendly, knowledgeable technicians."

"good service"

"Informative, honest, efficient, happy, efficient."

"TIMELY, FRIENDLY, EFFICIENT, PROFESSIONAL"

"your technicians are here when they say they will be ,do excellent work do not try to sell you something that is not needed but will tell you what is needed the cost and is it really need or watch until next visit. they are honeat and I point them in the right direction and to fix what is wrong I HAVEN' T BEEN SCREWED YET!!"

"Matthew performed an outstanding plumbing semi-annual inspection and checking concerns we had. We had both Plumbing and Heating PM scheduled same day. They showed up together and did excellent service."

"Adam was very nice and considerate of my home"

"Tech was very helpful and knowledgeable and took care of our issue quickly. He was also very friendly."

"Chris arrived on time. Went to work and did an excellent job."

"He was courteous, friendly, efficient and knowledgeable"

"smooth operation and clean up"

"The serviceman was competent, friendly and on time."

"I only wish it could have been sooner, but I understand! They did a great and quick job. Very friendly."

"He was in and out and there werent any issues"

"I like that Barlow reminds me when my prepaid service is due. And this is the first time the furnace/AC and hot water heater technicians came at the same time. Good idea! Also, the technicians were friendly and had smiles on their faces. I trust that they are taking care of my equipment."

"Because service was excellent"

"on time - explained everything."

"Spencer was helpful in describing what he was doing and how the furnace was performing."

"Pretty straightforward and clear. Knew what he was saying as the technician was able to explain things simply enough."

"Your guys left our storage-room floor in a mess, covered with a white, hard-water deposit (I guess). They should have cleaned up the mess they made! They did not know that there was a second furnace to check and would have left it unchecked if we had not told them. They confused us about the humidifier (and I'm still confused - they need to come back). One man apparently left his jacket here - we'll be glad to return it to him."

"Very personable and professional."

"I was very pleased with the technician very friendly and understanding..very polite..and well mannered..and explained everything to my understanding"

"Your tech arrived on time; was friendly and competent; got the job done efficiently; and explained well what he found in his inspection."

"Knowledgeable and fair bid"

"Jorge came on time and fixe the problem."

"Good work done quickly."

"Notified when tech would arrive. Very thorough service."

"Good work, but it took me 4 tries to get this survey to open"

"I have used Service Experts for many years and many houses. I am always pleased with the service and end result of work by them."

"Rep was courteous and knowledgeable."

"Furnace filter was not replaced."

"Sylvia did a great job of checking my furnace and humidifier, telling me what she was doing as she worked, and giving me the final results."

"Matthew always explains everything. He went the extra mile in rebuilding the valve and ordering the parts for my old faucet."

"Friendly and explained every step needed."

"When you come in, lights are off however when you leave, lights are on!"

"Expert installation of new system"

"Just an average visit Im not sure why a sales person came indicating my system is six years old when its in fact not even five years old yet until February"

"Everyone the real reliable professional competent polite deal"

"Andre was very courteous, competent and professional."

"Fixed leak."

"A tech came out to do a diagnostic on our water heater, we need service on it and we are still waiting to hear back to schedule an appointment for the pump to be replaced and its been a week. We were told we would get an email from the tech with an appointment last week and nothing."

"You always have given me very good service and Andre took the time to explain what he had done with both my units."

"I am usually very happy with the service. I can't find the receipt but the technician that came to our home reaked of cigarette smoke. For people who don't smoke, that smell, not the person, is so offensive. It actually makes me feel unwell. I wouldn't want him to come back. I got the feeling that he wears his clothes more than 1 day without washing because the smell was so overpowering. I have no issues otherwise."

"Talk about lots of help to get the install of water heater and water softener. Our neighbors wondered what emergency brought so much help."

"He did ever thing that needed to be done."

"Spencer was very fast. The appointment time was moved up which was very beneficial in regards to my hectic schedule. I would have given him a 10 if he wore a mask."

"ON time, professional and quick"

"Very efficient and presents useable information!"

"Professional, quick, explained everything."

"HARRY WAS VERY COURTEOUS AND THOROUGH, AND EXPLAINED EVERYTHING HE DID. THE COMPANY WAS VERY COMMUNICATIVE LETTING ME KNOW WHEN THEY WOULD BE THERE,"

"Marc took the necessary time to do a thorough evaluation of our house to properly size the A/C unit, and to explain the options."

"Matt and Lucas were abundantly friendly and did an excellent job--also explained to me how all the new equipment works."

"Arrived on time. Understood the problems, gave good advice."

"He was polite and explained everything."

"FRIENDLY THOROUGH AND EXPLAINED EVERTHING SHE WAS DOING AND THE RESULTS . I REQUEST HER NOW FOR HE 2ND YEAR"

"Great customer service"

"He came and did his job. I just did my work without interruption until he was finished."

"Harry was friendly and respectful. We received a very thorough and complete service from him. He answered all questions and provided tips on care and reducing our electric bill. We look forward to seeing him on our next servicing."

"adam was very good about explaining things."