Barlow Service Experts Reviews

Average Customer Rating
4.7/5 stars based on 3,017 Reviews
richard M.
fruit heights, utah
kyle K.
ogden, utah
"Water heater install. Took 4 times coming out and taking time off work for them to tighten fittings. Water leaked down dry wall and ruined it. Hot water line was bent during install. Everything worked perfect before you guys installed my water heater. Now it doesnt. Im afraid to call to ask to have my stuff installed or fixed by you guys again because I know it will just be worse off. Too bad Im on the advantage care plan. Hope these 10 years go by quick. Definitely be the last time Ill do business with you guys."
darren W.
farr west, utah
"Very knowledgeable and friendly"
dale F.
hooper, utah
"Answered every question I had"
steven R.
clinton, utah
"Very professional explained different thing's that nobody else has done before."
nate G.
syracuse, utah
"The technician was in, got things done and out with zero hassle to me."
tamara M.
ogden, utah
"JD Was great. He was very friendly and knowledgable."
john Z.
uintah, utah
"He described everything he did and why he was doing it"
dale T.
riverdale, utah
"Sylvia gives me a verbal explanation as well as the written report."
jami b.
clearfield, utah
"Travis was very informative while maintaining our system! He pulled it apart and cleaned it very well and explained how it works and answered several questions I had. He was very polite and knowledgeable. he informed me of several different services that Barlow's offers that I wasn't aware of.. we will definitely be requesting Travis for our next maintenance appointment.."
andy K.
kamas, utah
liz W.
sunset, utah
"Sylvia always takes time to really do her job and she always makes sure I understand the results and what is needed to keep everything running smoothly."
dianne A.
ogden, utah
"Friendly, on time, good service"
dianne A.
ogden, utah
"We always love it when JD comes. He's the best!"
amy M.
fruit heights, utah
"JD was a nice guy and he found our issue and fixed it quickly. There was a small mix up on the bill but he and the billing office made it right in a hurry. We appreciated that."
willie M.
layton, utah
"Quick and easy"
robert L.
kaysville, utah
"Very courteous and installed the new system on a Saturday, explained the thermostat and programmed it while I was watching."
shannon B.
ogden, utah
norma S.
roy, utah
"everything went well"
debbie C.
henefer, utah
"Jim the technician was very considerate explained exactly what was the problem he is very good at what he does kuddos for him he was also able to call to let me know he could arrive sooner than anticipated very professional thank yiu"
jess C.
roy, utah
"Was a simple ignitor but you dont carry that brand so the problem wasnt fixed."
lee C.
bountiful, utah
"Thorough, efficient and prompt."
eileen S.
syracuse, utah
"Professional, friendly, thorough."
robert D.
south ogden, utah
"Because I was Very Satisfied !"
mark P.
west haven, utah
"Drew was very knowledgeable, quick and thorough with his bid which saved quite a bit over the contractors. After giving them the go ahead to replace my 43 year old furnace and AC unit they showed up the next day and the job was completed in 6 hours! Will definitely recommend them."
andy A.
ogden, utah
"Quick to help. Efficient and fixed our problem quickly"
sharilee R.
ogden, utah
"Travis took the time to explain to me what he was doing and why."
at H.
riverdale, utah
john U.
so. weber, utah
"He was very professional and polite. He wore booties over his shoes."
gladys M.
layton, utah
"Rikely was friendly and informative."
mike R.
south weber, utah
"Great customer service. Friendly and professional technicians. Did a fanatic job. Dave, Garth, Jake, and Mikey were prompt, tidy, and quality work."
steven W.
layton, utah
burt W.
ogden, utah
"Very competent and professional in all of the activities while checking the performance of the system."
david W.
pleasant view, utah
john D.
huntsville, utah
steve J.
ogden, utah
"We have a service contract on our system. Three visits ago the technician tried to sell us a new water heater. We contacted the home owner warranty company and they confirmed that this was not needed. Two visits ago the technician tried to tell us that our ecobee WiFi thermostat was garbage and tried to sell us a $1,000.00 smart thermostat upgrade. During the last visit an incorrectly sized filter was installed and we had to have a service call because it blocked airflow. The filter was replaced but the same thing happened again. Now the technician is trying to sell us a $700.00 project to raise the furnace to get better airflow after it has been working flawlessly for many years. Then they tried to get us to pay several hundred $$ to clean the blower wheel. Isn't this basic maintenance something that should be done during normal service contract visits?"
linda S.
harrisville, utah
"I am very disappointed in the price he quoted me to do the complete blower system was not the price he charged in the end. I ask for the quote price for the completed job and then ask him to repeat it. He said total was $ 300. And he repeated it when I asked. He was ordering the blower the day after Xmas. Got it installed last week. Im happy with it. He filled out billing in truck then brought it in. I had guests here the last part of installation. He had me sign and took credit card. Sad he charged extra $69!! Especially since he had reassured me it would be $300. Dont know I would trust him again."
carol L.
mountain green, utah
stefan B.
roy, utah
"Barlow's took care of our needs extremely fast. We only went 1 night without our furnace working. James and Davis the installers were great. Professional, congenial, helpful in answering our questions, and completed the installation with some challenges without complaint. They stayed focused and did a superb job."
blake J.
clinton, utah
"Rhett was friendly and answered any questions i had."
lori P.
fruit heights, utah
"JD was efficient in his work, clean, and friendly. He explained what he did and made sure we understood."
mackenzee S.
ogden, utah
"Came over in a timely manner and did and amazing inspection. Quick and easy."
ray J.
south ogden, utah
susan E.
ogden, utah
"Great service"
james T.
roy, utah
mike F.
ogden, utah
"The service was great. The explaining of the pricing and this huge expense was a little hard to understand."
paul S.
roy, utah
"the finished project just looks grest"
kaly F.
ogden, utah
virgina M.
pleasant view, utah
"Arrived later than he said he would. I had somewhere to be. Then, even though I told him I needed to leave he continued to be pushy about buying an entirely new system, even when I told him I was not interested at this time."
wes H.
ogden, utah
"pleasant, personable, knowledgeable, and informal."
michael P.
layton, utah
"Howard performed all maintenance in a timely manner. Made all faucets and indoor water shut-off valve much easier to use. Courteous and helpful."
kami M.
plain city, utah
karl M.
west haven, utah
larry M.
layton, utah
"Clean, Professional, and easy to communicate with."
sandra V.
south ogden, utah
"He is excellent,he explains everything he is doing , very knowledgeable n consumer service the best. He makes sure I know every service you provide. Teach me how to change filter. Give Clean the area. Make sure my heater was properly working and clean before he left. He also explain what I was signing Great ???? service Travis should be in charge if constumer seevises. He relates to the consumer. He is friendly and takes his time. ????????"
charles G.
layton, utah
william rental R.
washington terrace, utah
"Geoff has been my "go to" technician. He is an expert!"
edward C.
clearfield, utah
"My recently installed heater kept loosing power/shutting down. Barlow techs continued to come out to find the problem. The problem was found and fixed."
bart H.
plain city, utah
bonnie S.
ogden, utah
"My technician was a complete gentleman, even cleaned off the snow of our car. He also brought a nice treat to start the day. He was thorough with his checking all possibilities in my plumbing areas of concern."
dave T.
uintah, utah
charles L.
north ogden, utah
bruce C.
west haven, utah
"After Geoff left, I looked at the furnace filter that he installed. Rather than 20x24x1, he wedged in a 20x25x1. This has been a recurring problem with Barlow. When I signed up for the service plan, the correct size was documented. Techs need to bring the correct filter."
buster D.
mountain green, utah
"Dave, Garth, Jake, & Zach - all great guys. Very respectful on the job site and did a great install."
patty B.
pleasant view, utah
"Very innovative repair to a leak in an extremely difficult spot to work."
george F.
layton, utah
james S.
ogden, utah
gloria O.
roy, utah
"Rhett has always been the tech. who has serviced our furnace, water heater and central air unit. He does a great job and knows what he is doing."
philip H.
ogden, utah
"Very easy process from start to finish. Equipment was installed in a timely matter."
james C.
ogden, utah
"Sales person gave us a price that was ridiculously high and when you are at a point in the middle of winter and you need a working furnace you are vulnerable."
ilene D.
farmington, utah
"While we constantly encounter frustrations with our old "zone" system, the Barlow technicians are always the best part of the experience. Professional and knowledgeable."
terri S.
roy, utah
"Friendly and efficient service expert."
rob C.
plain city, utah
"Technician took call after call on his phone while servicing furnace."
alicia S.
roy, utah
"Very friendly and knowledgeable"
karen W.
centerville, utah
"My son, who lives in the area where the hot water heater is, said he was impressed that the technician thought to close the door after himself once he had drained the HWH"
george G.
roy, utah
"THE FURNACE WORKED ONE DAY AND QUIT. HAD TO HAVE FURNACE WIRE REATTACHED."
russ T.
south weber, utah
"I had thought it was going to take about 30 minutes when setting the appointment. It was longer but all was necessary and he did a good job so no complaint."
mike m.
ogden, utah
"JD is friendly and very personable. very efficient at his job makes offers of things that can improve things with no sales pressure"
wayne C.
south weber, utah
"Tech. did a temporary fix by tapping the valve with pliers. It started leaking two days later. Did not resolve the problem. Seems like I wasted 89.00 dollers for no good result. I will call your office to discuss my feelings about this!"
lisa G.
layton, utah
mike L.
clearfield, utah
"We were very pleased with how quickly our furnace was replaced, especially in the middle of winter. The technicians were friendly, and made sure we knew what they were doing through thr process."
cindy S.
farr west, utah
marjean L.
ogden, utah
nancy J.
south ogden, utah
"Dylan was polite and very knowledgeable about our furnace and diagnosed the problem quickly."
richard M.
fruit heights, utah
"Levi assessed the problem and quickly solved the issue we were having."
greg A.
south weber, utah
mike B.
ogden, utah
"Geoff was very informative and fixed my furnace problem while also pointing out other potential future problems with my aging system. He was not only very professional but also personable, as well. Its unusual to say that having a furnace fail to heat on a cold Sunday is an enjoyable experience, but this one turned out to be exactly that thanks to Geoff."
brent W.
south weber, utah
eleanor R.
brigham city, utah
"The service man did what was needed to get the right results."
john F.
ogden, utah
"Our water heater was leaking and the technician (Howard) told us it was the water softener system. Two days later we replace the water heater with another company."
kathy W.
ogden, utah
"Because everything was done well and I have no complaints"
stewart G.
pleasant view, utah
dean M.
west weber, utah
marty C.
layton, utah
"Your employees are prompt, knowledgeable and thorough."
sueann M.
clinton, utah
"Techs came in did what they needed"
sara O.
ogden, utah
"I called at 1150 at night and asked for technician because I had a leaking water heater and no one showed or called until I called again at 7:45 the next morning and I even called at 3 in the morning. The technician was fairly nice however the bid on the work was more than double what I ended up being able to find."
mike E.
clinton, utah
"She quick and efficient"
richard G.
roy, utah
calvin A.
ogden, utah
"Because he was thorough and friendly and on time. And make sure that everything was operating well."
terry L.
roy, utah
"He was friendly and efficient"
william F.
mountain green, utah
"Geoff is polite, knowledgeable and very professional"
janice M.
ogden, utah
"Pleasant and efficient. Brought good news!"
craig C.
eden, utah
"Quick and efficient"
lynn W.
west haven, utah
"Excellent Service , very professional and efficient"
brad N.
layton, utah
"I have been having problems with my thermostat no diagnostic testing was performed on the stat I also had a picture as requested by a previous technician of the malfunction of the thermostat no one requested a copy of the picture for the file on my account. The technicians stated on the paperwork the stat was working just fine."
stephen W.
roy, utah
"tech explained everything"
ellen L.
clinton, utah
"Always courteous and professio al"
dennis H.
brigham city, utah
todd S.
ogden, utah
"Sylvia was very professional, and explained everything she was doing."
david T.
bountiful, utah
"The technician did a good job."
ronald M.
north ogden, utah
"The technician answered all questions in a professional manner"
rebecca R.
ogden, utah
"Courteous, On time, Knowlegable"
jed W.
roy, utah
"Courteous"
michael P.
layton, utah
"I had a leak one a valve going to the refrigerator. He replaced the valve with a better one. Problem solved."
curt R.
layton, utah
"James was very friendly and professional!"
don G.
ogden, utah
david A.
farmington, utah
"We truly appreciate the efforts made to correct the problem, leaking, we had with the first home humidifier by replacing it with the steam version. However, the technicians didn't wire it properly causing more leaking and extreme humidity to accumulate in the house; wired for constant on. This in turn, caused another service call to correct the wiring issue."
geoffrey R.
ogden, utah
"Technician was knowledgable, thorough and explained his findings clearly."
leah M.
ogden, utah
"I am so happy that I signed up for the $13 a month subscription (?)"
winston T.
north ogden, utah
"The technician, Trent, did an excellent job, however, I had asked for Geoff Raymond and the receptionist had scheduled my appointment with him. I wanted him as he had been here before and we had discussed my concern about heat loss from the main duct over the living room, and my desire to have it checked for leaks. He said he would talk to Zach and I also should talk with Zach about my concern. I talked with Zach last week when I made my appointment. He said he would talk with Geoff about doing a pressure test of my duct system as a first step in determining if there was a problem in the duct system and that Geoff could do that while he was here for my furnace check-up at no additional cost since I have the Plus Agreement. I also asked the receptionist for an estimate on the replacement of a bathroom ceiling fan to which she said that Geoff could discuss that with me and give an estimate and install if desired. Anyway, none of that got done as Trent came instead of Geoff and no one had communicated anything with anyone about the requirements of the appointment. Very disappointing!"
john C.
south ogden, utah
gary R.
layton, utah
"He was very friendly and very thorough in his service"
richard T.
north ogden, utah
"The technician was pleasant and very thorough."
kent C.
clinton, utah
kami M.
plain city, utah
"He spent the time to explain my issue and all options available."
david J.
clinton, utah
"They did a wonderful job. THey gave me a great rundown on my furmnace and what was going on. They were very helpful with the questions I had."
scott H.
ogden, utah
"The technician was very nice and very fast."
chaz P.
roy, utah
"I was very impressed with how Rhett walked me through the process of what he was doing and was thorough with his inspection of my furnace. His expertise and customer service was very high quality and I was very impressed through the entire service inspection process. Thank you!"
julius L.
ogden, utah
"Punctual, reviewed results. Met expectations."
patty J.
syracuse, utah
"Very informative."
deborah M.
roy, utah
"Rhett was very efficient and personable"
scott R.
roy, utah
"Chris was prompt and courteous and professional, he gave me tips on how to save energy and other things about my furnace"
roger W.
roy, utah
"Came on a Sunday"
gary F.
hooper, utah
lynn B.
fruit heights, utah
"Great customer care!"
james K.
kaysville, utah
marlene S.
farr west, utah
"The young man that came to my house was very professional and knowledgeable and respectful"
mindy D.
roy, utah
kelly M.
ogden, utah
"Very professional and explained what they were doing and the options I have in the future."
allan W.
eden, utah
"Rhett was very efficient and answered all of my questions. Service call was fast and effecient with no problems."
paul S.
roy, utah
"Evan was very courteous and informative of our needs and future purchases"
susan E.
ogden, utah
"He did a great job."
jerome B.
ogden, utah
"Called and arrived as promised. Quickly determined and resolved the problem. Very professional"
carol G.
roy, utah
"They handled everything quickly and efficiently. They also explained everything on the inspection paper."
edward C.
bountiful, utah
"The tech that came today did a good job of correcting an installation problem from the previous tech that did NOT do a good job."
lamont C.
south ogden, utah
andy A.
ogden, utah
"I'd is. A master"
joni M.
bountiful, utah
"excellent service and professional"
duane W.
hyde park, utah
"Did a great job"
debra M.
corrine, utah
"They were very nice, professional and efficient! He felt bad that he couldn't fix the problem..the drain wasn't clogged but was a septic tank issue, so he waived the service charge."
jeffry K.
north ogden, utah
dan G.
clinton, utah
jeanette S.
ogden, utah
mike K.
ogden, utah
"Travis serviced the Heaters. Levi serviced the tank less water heater and water softener. Both gentlemen did an outstanding job. They were professional, polite and provided salient advice. Very thorought."
donald D.
layton, ut., utah
"Because it's True!!!"
raymond F.
brigham city, utah
"Quick response even though it was after normal working hours."
glen B.
farmington, utah
"Courteous staff-very professional"
brad P.
ogden, utah
"Service tech seemed irritated that he was there. Took apart the drain and used my drain cleaner. When I told him that it only works for a couple days. I was told that the company doesn't do anything else to clear lines. And then was charged more than the initial quote. When my own stuff was used for the job."
mark T.
morgan, utah
terel G.
north ogden, utah
"Chris was very professional and did a great job."
randy S.
west haven, utah
"Good job"
jennifer S.
farr west, utah
eleanor R.
brigham city, utah
"I was able to get help quickly when I needed it. I was happy with all the service I received plus knowing that I could rely on my furnace working."
debbie B.
ogden, utah
"Howard did an exceptional job. Previously, I have plumbers come out and tighten a screw and call it good; however, within a month or so the lead starts back up. Howard went to the core of the problem and replaced faulty stuff which I really appreciate. He was also very informative, professional, kind, considerate, and fun."
barb C.
uintah, utah
joanne B.
south ogden, utah
"He was very pleasant and did his best on Thanksgiving morning to get us some heat. We had spotty heat the rest of the day and he returned the next day with the necessary parts to finish the job. Thank you."
gina T.
ogden, utah
"Dylan was very polite arrived on time and got right to work. He asked if I had any questions or concerns which you don't always get from other service people. Again very polite!"
chris W.
west haven, utah
"There were two guys, Taylor and another guy. They worked hard. Req'd morning for water heater and a few hours afternoon for heater, with a lunch break of < 1 hour. I tried not to bother, but they answered each question as I asked it, and before they began I mentioned my concern about old pipes being shaken too vigorously. I saw them take care with that, even when a bit inconvenient for them."
mitch H.
liberty, utah
"He took care of my needs"
tammy B.
west point, utah
"Very punctual and professional."
april K.
harrisville, utah
"Good service."
donna H.
ogden, utah
"Not very informative."
chris B.
layton, utah
"When the secretary called to set up appointment I mentioned for them to bring a thermostat because mine was having issues. This message didn't get forwarded to the tech thus necessitating multiple trips to my home."
nicole E.
ogden, utah
judy M.
north ogden, utah
wes B.
perry, utah
"Sylvia did a great job and was very friendly.!!!!"
doug B.
kaysville, utah
"JD explained in detail the condition of our two furnaces more than anyone has done in the past. He made suggestions on what could be done now and in the future to make our home more comfortable and healthy."
chris B.
layton, utah
"Professional. Courteous. Friendly. Highly recommended!"
steve M.
ogden, utah
"I scheduled the appointment in line, received a confirmation email and no one came. Called 1 hour later and the appointment wad not on a list. They rescheduled later in the day and Dylan showed up."
jeanne S.
layton, utah
"Reasonable price and obviously competent technician."
garth B.
ogden, utah
"Geoff was great. Explained what he had done, was very personable and a very nice guy!"
bob C.
kaysville, utah
"Service techs were prompt, friendly and competent!"
bob L.
ogden, utah
arnold P.
farr west, utah
"Very knowledgeable and professional in his work."
les D.
s ogden, utah
robert O.
kaysville, utah
"He fixed the problem."
david E.
pleasant view, utah
andy A.
ogden, utah
stan T.
ogden, utah
"Silvia was prompt arriving on time and completed the work in a timely manner"
kim P.
ogden, utah
"Tech was professional, worked quickly and efficiently."
michael P.
layton, utah
traci M.
roy, utah
"Its been nice having the security of knowing Im well taken care of"
vicki D.
ogden, utah
"He did a great job"
neil G.
south ogden, utah
"She is always on time, always smiling and congenial...and always presents professionally and she likes her job!!"
robert K.
layton, utah
"Personable, arrived ahead of time, explained what she was doing. Didn't waste time."
dennis F.
roy, utah
"Technician was efficient, knowledgeable, courteous."
barton B.
harrisville, utah
nancy S.
layton, utah
"Efficient knowledgeable personal person"
robert N.
ogden, utah
jose H.
ogden, utah
"First impressions were great. Crew was on point, prompt, and knowledgeable."
raymond F.
brigham city, utah
"The technician & consultant were extremely cordial, making themselves accessible and transparent about their work. They represented themselves as very knowledgeable and eager to share that knowledge with us."
chris W.
ogden, utah
"The guy is good. Thorough. Helpful answering questions."
emily V.
ogden, utah
"He said we needed a new furnace; and we thought that was a little strange, because we weren't having problems. We got a 2nd. opinion and sure enough, nothing is wrong with our furnace!!"
frank H.
south ogden, utah
rodney M.
layton, utah
"Garth and Davis were very professional about everything and the new furnace is wonderful."
david S.
ogden, utah
"Prompt and professional"
judy H.
ogden, utah
"He was good about explaining things."
arene N.
roy, utah
"They came on time and got the job done."
cathy B.
ogden, utah
"Trent is friendly, efficient and thorough and answered my questions."
kelly M.
kaysville, utah
"James was very friendly and explained as he went."
sally G.
ogden, utah
"Very respectful young man. He was very polite and answered all my questions."
steven E.
north ogden, utah
roscoe S.
roy, utah
"The service itself was great. My issue is with the amount I was charged. $75.00 for a 10 minutes diagnosis and then $79.00 for 15 minutes of labor."
steven H.
ogden, utah
terry E.
west point, utah
"Appreciated their fixing my furnace in a timely manner; however, felt they were more interested in selling me a new one than fixing the one I have."
sharon S.
roy, utah
"He was very professional."
glenda T.
clearfield, utah
"He was very pleasant and answered all my questions, he was here longer than I remember on others so feel like he checked and serviced system more."
joyce B.
roy, utah
"Sylvia is always professional and does a thorough inspection."
jim W.
harrisville, utah
"The original installation was very unprofessional, $14,000 for that. The addition of the 2nd vent was a 10 very satisfied. The 3rd service call repair the original installation was a 1 very poor, the 4th service call was the furnace just quit , water line froze no heat tape on the line. i would give that repair a 10. was suppose to be done as part of installation."
ron T.
kaysville, utah
lynn A.
fruit heights, utah
"Came on time; courteous, spent time explaining and answering questions"
rodney M.
layton, utah
"very courteous, efficient and cleaned up well."
rene F.
ogden, utah
ray W.
north ogden, utah
"They were very informative on the condition of the equipment."
larry C.
ogden, utah
dennis L.
clinton, utah
"Thorough"
garland I.
clinton, utah
"He was very professional. Made sure everything was working before he left."
barbara F.
roy, utah
cynthia J.
north ogden, utah
"On time, polite knowledgeable"
denise B.
roy, utah
melvin C.
roy, utah
"TECHNICIAN'S PROFESSIONALISM AND THOROUGHNESS."
jess H.
ogden, utah
kathleen C.
brigham city, utah
"Evan was very professional and efficient."
max T.
kaysville, utah
gregory Y.
layton, utah
"Tech appeared to be completely knowledgeable in his testing tasks."
mel H.
clearfield, utah
"Questions were answered in very professional manner."
louanne O.
ogden, utah
"Travis was very friendly and kept me updated on everything he was doing. He had a trainee with him so I know that trainee was getting some very good training. I would like to have Travis as my Technician for every service visit please."
jan H.
south ogden, utah
"Silvia took the time to explain how the humidifier works and how to shut off and turn on the air conditioner. She was so helpful!"
chris M.
layton, utah
"Barlow and the company has the best service and exceptional knowledge"
jonathan C.
ogden, utah
"No-show for appointment"
harold S.
ogden, utah
"OK"
phyllis L.
layton, utah
richard D.
kaysville, utah
"Fast, friendly service that was performed competently"
evan C.
ogden, utah
"Christopher answered all questions asked in an agreeable manner."
anita T.
roy, utah
"Technician was very helpful and courteous."
jan P.
layton, utah
"Very informative, explained what he was doing , educated on humidifier and clean air"
virgil S.
ogden, utah
"The tech arrived at both houses on time and changed out the filter and checked the furnace"
lynn G.
ogden, utah
ray C.
hooper, utah
mitch H.
liberty, utah
tom H.
ogden, utah
"Prompt efficient service"
ronald C.
roy, utah
"prompt, courteous, and thorough. as well as quick to do the job."
vicki D.
ogden, utah
"He did inform us on any questions we had."
wildlife R.
ogden, utah
"Lost heat from our newly installed AMU on a Fri evening. 1st Tech duplicated problem, but referred the fix (part replacement) for a weekday. Next Tech came out and could not duplicate the problem--this concerns me, just hope it doesn't come up again in the middle of a cold snap."
mitch H.
liberty, utah
jan W.
ogden, utah
"Professional, courteous, knowledgeable technician"
henry V.
roy, utah
"friendly tech"
kaydell B.
brigham city, utah
neal B.
plain city, utah
"Always receive excellent customer service from Sylvia."
paul L.
eden, utah
"Rhett is very good"
bill F.
brigham city, utah
bryan R.
brigham city, utah
"The thing I did not like about the vist was that a sales rep showed up with the tech. I did not appretiate the extra pressure involved with that. If I was interested in purchasing anything I would reach out. I scheduled a service call not a sales call."
roman D.
ogden, utah
"Rhett listened to me, answered question & concerns clearly & knowledgeably. He was efficient and professional; totally different from installers who were stubborn, unprofessional, lied to us repeatedly. Dave was horrendous as worker and as a person. Made filthy mess, covered heater/ac w stickers. A horrible person."
juliaanne T.
ogden, utah
lori C.
clinton, utah
"The technician was very helpful and knowledgable. I didn't like that they kept trying to sell me things."
hope K.
hooper, utah
"Evan is so friendly; extremely knowledgeable and honest. I like that!"
chris W.
ogden, utah
"Drew did well preparing a proposal for a new water heater and small furnace. I haven't made a decision yet on purchase because of some other matters distracting me."
laurie E.
bountiful, utah
"The temps in the zones are not where they should be. He turned on the humidifier apparently and 24 hrs later we discovered water had leaked from the furnace room into the family room. We are remodeling. If we had flooring installed it would have been saturated. The repair is supposed to be under warranty yet it cost me $250.00"
wayne C.
south weber, utah
peggy C.
west bountiful, utah
joanne S.
eden, utah
chris W.
west haven, utah
"Howard showed up to deal with 42 year old stuck valves. This is a nervous thing because one knows how difficult it will be to shut off the main water valves to the house. He fought with it, never forced it, and got it done, completed all the tasks intended and proposed replacing that main water valve, requiring shut off at the curb, which failed. He got the water company to arrive and schedule swap out of THEIR valve, which will enable Howard to return and do the main shut off inside the house. This is all really important stuff for 42 yr old houses. He was reassuring during the whole process. And the price was fair. IMO"
gary P.
clinton, utah
"Job not completed. Still needs metal repair where AC lines enter the house. Was told technician would return but have not seen him yet!"
trudy D.
ogden, utah
"Everything went well, but he arrived an hour and a half later than the scheduled time."
paul K.
layton, utah
"On time. Professional. Knew what he was doing."
alex M.
ogden, utah
judy B.
layton, utah
"Courteous Technician, explains everything, thorough"
karen P.
ogden, utah
"I was late for the appointment, and the technician was nice enough to allow me additional time so that I didn't have to reschedule. Great customer service!"
julie M.
harrisville, utah
"Fast efficient, knowledgeable"
brent T.
layton, utah
"Work was very good. Tech was friendly. A few minutes late."
chuck F.
north ogden, utah
wade P.
liberty, utah
"Great job, service, and explaing job details!"
marlene W.
clearfield, utah
"Informative...courteous...professional"
curtis G.
brigham city, utah
"They were so helpful in making sure that our water heater was working right"
evelyn P.
morgan, utah
"I had an appointment several weeks later, but when there was a cancellation, they called me and did it today--as I wanted it soon. I was very impressed with the technician--Travis Malan. He was very professional, polite and courteous, and explained all he did to me in a way I could understand. He treated me much like my grandson would, which I appreciated,"
wilma P.
marriott, utah
"Travis called before he came, wore shoe covers, was very knowledgeable about our furnace, gave suggestions for next time, explained what he did in detail. He is very respectful and answered all our questions. He is who we want going forward."
sharon P.
centerville, utah
"He was friendly, considerate, and seemed to know his business"
jack W.
west haven, utah
"Knows his job I always ask for him"
timothy G.
roy, utah
"Very professional"
stanley D.
south weber, utah
john B.
ogden, utah
irene G.
layton, utah
"Jim Murphy is very professional. He's very informative about my heating/AC systems keeping me updated on everything that needs to be done or if something needed in the future."
beverly O.
ogden, utah
"She seemed very thorough and explained much"
carol G.
roy, utah
"Warranty work is awfully expensive"
mike F.
west haven, utah
"Technician was very friendly and didnt waste a lot of time trying to up sell me on everything. Cleaned up nicely after himself. Good job."
penny F.
clinton, utah
stephen R.
ogden, utah
"Technician was very thorough and conscientious in all he did."
kevin R.
ogden, utah
"Technician arrived and was not aware of what servicing was required."
rosalie P.
harrisville, utah
"Good customer service. Only thing didn't like was being offering an air purifier, which is optional. If I want something extra, I will ask about it."
anna A.
woods cross, utah
"Travis was very courteous and polite and explained to me what my coverage was. I was confused and he took time to explain what I had signed up for. He left my house clean, not a mess, I will always ask for him to be my service tech."
richard M.
fruit heights, utah
"Travjis was very thorough in his examination of my heating and Air Conditioning equipment. He kept me informed about the work he was performing. Was very friendly and I felt confident that he knew what he was doing. Great Technician!"
robert D.
south ogden, utah
albert H.
farmington, utah
"Tech was an hour late for our appointment"
denese B.
layton, utah
"Appreciated their honesty"
michelle P.
plain city, utah
lori D.
eden, utah
"Honest and prompt"
timothy B.
ogden, utah
marilyn L.
morgan, utah
"Jim is a very efficient and helpful technician. You are lucky to have him. I usually won't use anyone else. He is a jewel."
dona D.
centerville, utah
"The tech seemed knowledgeable and was speedy."
john H.
pleasant view, utah
"ON time, great tech, efficient, answered questions"
mike D.
ogden, utah
"Technician was knowledgeable, informative and polite"
roger B.
ogden, utah
bill H.
ogden, utah
"The technician explained things very well."
george G.
washington terrace, utah
"Cordial and efficient service!"
john M.
clinton, utah
"On time, efficient, clean, knowledgeable, professional and respectful."
janice L.
plain city, utah
"Dylan order a cover for the air conditioner and put it on"
blain J.
roy, utah
"Quality of Service, knowledge and attitude of Technician"
joanne S.
brigham city, utah
bret P.
kaysville, utah
"very professional"
jay S.
ogden, utah
"She is very efficient & pleasant"
nancy R.
harrisville, utah
jim B.
brigham city, utah
"She was very informative and answered my questions."
kirk/marie R.
layton, utah
"Very knowledgeable and friendly. He has helped us before and remembers us."
ed M.
ogden, utah
"Daniel & Geoffrey were both very professional and helped us know the best way to care for our equipment."
robert M.
washington terrace, utah
"good people , good work"
janet W.
roy, utah
"Chris was pleasant, he listened to my concerns, and gave me suggestions on how best to protect my equipment since I am finishing the basement where I have them."
raymond G.
south ogden, utah
"On time, professional."
julie B.
washington terrace, utah
"He was fast and thorough"
gordon J.
north ogden, utah
ronald D.
roy, utah
william evans E.
roy, utah
"He was very good and helpful"
allen B.
ogden, utah
"Our NEW Air conditioner/ Furnace has been installed recently. I am Extremely disappointed with what has transpired with your way of making a consumer feel that they are Saving money by having the Furnace have a long term contract. Having purchased a previous Furnace, and not having had problems. The Cost of our system and having had to wait longer than expected. i feel frustrated as to why the problems already exist after only 1 week. I would like to speak to the Manager concerning current problems."
joseph H.
ogden, utah
"Everything went very smooth and happy with the installation process! Garth, Taylor, and Mikey did a GREAT job."
kenneth W.
ogden, utah
jerry rental R.
south ogden, utah
einer P.
layton, utah
susan W.
south ogden, utah
"Great!"
ken C.
eden, utah
lane R.
kaysville, utah
"Great experience - Technician Jon was amazing and very thorough"
ron B.
plain city, utah
natalie L.
bountiful, utah
"Jim was attentive, professional and efficient."
claudia T.
roy, utah
"Time was taken to check out my furnace to make sure it was running well. The technician was friendly, informative and presented himself well."
chris O.
ogden, utah
warren D.
riverdale, utah
"Very courteous"
lyle K.
roy, utah
"Tech was very professional and courteous. Completed the task as requested."
laretha A.
ogden, utah
"Very professional"
bryce G.
roy, utah
"What is the use of having a Plus service agreement if I can't schedule the regular maintenance until after my furnace fails and I have to pay for a service call. I called a week ago to get my 6-month check up. I was told that since the looked at the AC in May, the the technician shouldn't come out until November. A cob web in the system required a service call in September. I expect it would have been identified/cleaned out with the routine service that I wanted at the beginning of the season."
gregg L.
centerville, utah
"We always ask for the same technician. He knows our furnace history and does a great job keeping it running."
lance W.
layton, utah
joseph D.
layton, utah
scott H.
west haven, utah
"Confusion between the mailer reminder and the person calling to make the appointment."
richard T.
layton, utah
"Prompt and courteous"
nancy J.
south ogden, utah
bobby M.
ogden, utah
"Technician was very professional and friendly. Very knowledgeable! Took humidifier pad outside to avoid debris."
dennis H.
plain city, utah
"The technitian explained everything she checked and did a great job."
carol C.
ogden, utah
"Nathan was very seriousin his work."
don R.
ogden, utah
aloha W.
ogden, utah
"I didn't get a printout so I'm not sure of the gentleman's name, and he did an excellent job and was here on time."
dorothy M.
west haven, utah
"He appeared to me to know what he was doing."
ralph P.
ogden, utah
john H.
roy, utah
"The two technicians who came did a great job servicing my furnace and explaining all the steps that were done."
john B.
ogden, utah
"Daniel arrived at the earlier estimated time! He was very efficient and considerate of our home."
richard M.
kaysville, utah
"Friendly and efficient"
linda S.
roy, utah
"I could tell he was a new fellow as how he talked but he was courtesy. Some of his words he was saying he meant in front of the washer instead of furnace and to remember to take the old filters away when he would leave. I mentioned it to him. He needs to double check his work."
mark B.
ogden, utah
"Showed up on time, used shoe covers, worked quickly and efficiently."
maria G.
ogden, utah
"Evan provided a great service and answered all of our questions."
carol L.
sunset, utah
"Sylvia always does a very thorough job."
tom H.
washington terrace, utah
carl M.
syracuse, utah
"Both Jim Murphy and Dylan are Cracker Jack technicians and are exemplary employees of your company. Perhaps management could focus on your switch board appointment ladies as yes they were courteous and pleasant but failed miserably at making appointments in a timely fashion and failed communicating appointment times and thinking-about how her lack of appreciation for my job and life are important and caused me great stress having to rearrange my work day since Dylan told me last night he would be here by 8:30 AM and I didnt have any warning he wasnt coming until 9:30! He would be here by 4-6 PM. I have had 3 screw up with appointments in 10 days and if it hadnt been for the fact that your Technicians are sooo good I would be inclined to look for a better operated infrastructure of appointments setting staff Carl F Mandleco, PHD"
sheri W.
ogden, utah
"I have no doubts the service was done correctly."
gary P.
clinton, utah
"They provided good service in a very timely manner."
josh B.
ogden, utah
"The technician was on time, no complaints there. The reason that I gave such a low score was because we were charged $96 for the technician telling us "there is nothing we can do about it. Call someone else". That information should have been told to us on the phone when we scheduled our appointment to have someone come and clear roots out of our sewage pipes, not after charging us a $96 visit fee. We will be using another company that has less deceitful practices in the future."
susan W.
farr west, utah
"The service call was done faster this time. Take 20 minutes instead of 90 minutes from the visit the last time."
brandee J.
ogden, utah
"Dylan is awesome! He explained every step in a way we understand, no surprise fees, and exceeded our expectations interacting with our children and not getting frustrated by our children asking him questions."
paul P.
kaysville, utah
shane R.
layton, utah
"They both were great and explained everything in detail that I needed to know."
jeffrey P.
riverdale, utah
deb J.
syracuse, utah
"Was quick and answered all ?'s"
wendy P.
ogden, utah
"J.D. came today and fixed a blitzed thermostat for me and did a great job answering all my questions. He made sure I got all the discounts I qualified for and reviewed how I could prevent such a costly repair from happening again."
john Z.
uintah, utah
"Every technician that has ever been to my house is polite, professional, and very knowledgeable with what they do!"
juliaanne T.
ogden, utah
william C.
ogden, utah
"Technician was very knowledgeable and explained everything he was doing. Polite and helpful but not pushy."
ryan W.
harrisville, utah
richard B.
ogden, utah
"J D is obviously very competent and conscientious. He was also very courteous and thorough."
michael A.
ogden, utah
"Timely friendly snd effecient"
dale T.
north ogden, utah
"Very pleased with service!"
dawna D.
roy, utah
"Evan was smart, polite and very helpful. He explained everything to me which helped me to know that he really knew his job. If I have need for further services, I will definitely ask for him. He was a great example of a professional employee from your company!"
richard V.
eden, utah
"Very thorough and informing."
dave A.
harrisville, utah
"Explained very well"