"knowlege pointed many things out"
"Very pleasant and did his work well and quickly."
"Technicians were on time, polite, helpful and explained everything they did"
"Very proficient. Courteous and very consumer oriented."
"He was knowledgeable and friendly."
"Because the services we were given were outstanding!"
"sylvia knows what she's doing and does it very well"
"Garrett always takes the time to explain to us everything he is doing
We will miss having him do our maintenence checks"
"A human being answered my phone call to report that the furnace was not working. She was very helpful and made a same-day service call. The technician arrived early, di..."
"Sylvia knows what she is doing and does it very well"
"Great service and caringw"
"The service was timely, efficient and clean"
"Silvia know our equipment and our expectations.
She more than meets them.
She takes a personal interest in our welfare"
"Rhett was actually early to scheduled appt. Spent time answering an old guys questions and provided quick service."
"Did well...more pissed at myself..."
"The technicians were very capable and did an excellent job on the repair, the cleaned up when they were done."
"Very Professional about what he was doing in servicing my air conditioner and furnace. Polite and answered any questions."
"I wasn't home during the service. I don't know what was done."
"45 min late I had to leave in 15 min rush job !"
"The technician was friendly and proficient."
"Service tech was very knowledgeable and didhis job well. And he liked my dog!"
"JD was very polite, did a great job. "
"The tech was courteous, efficient and friendly."
"Honest, respectful, courteous and thorough."
"Mark know everything there is to know about plumbing. He was professional, knew exactly what to do, did it right, and gave me complete assurance in his work. Based on M..."
"I am renting my house, so even though the problem did not get fixed, (I will need to consult with my landlord). JD was very friendly and informative and answered every qu..."
"Was very straight forward "
"We have always been please with the low pressure sales- we appreciate the recommendations. They are helpful and always professional and kind"
"Sylvia was very helpful and informative"
"Thorough, honest, answered questions and not pushy."
"Individual was very polite and informative- introduced himself to my daughter when she arrived and had already introduced himself to me. Informed us after he completed hi..."
"Sylvia was on time and very efficient. She answered our questions and provided excellent advice for our future reference."
"Barlows techs always treat us with the upmost respect for our home when they enter our home."
"Was very efficent and knowlegable"
"It was almost midnight and Garrett came without question and quickly fixed our AC so my wife and I could get to sleep."
"She did a fantastic job as usual. "
"JD and Garrett were very friendly, well-informed, and they did a great job installing our new water heaters. We are really pleased with their work, including their cleanu..."
"Very friendly and knowledgeable. "
"Barlow always puts customers first My system went out, I called that morning I had my air back on that night."
"JD was very friendly and professional showed me what would help my unit run more efficiently but was not pushy or overbearing I didn't feel pressured to buy parts. He was..."
"The tech was very nice and pointed out how we could try to reset the unit before calling for a needless visit next time."
" Supposed to be a simple service call and it up costing me over $500. Seriously, what are the odds of the cooling fan going out while the service technician is here. I am..."
"The service I received was done well and I have confidence that the AC is in good running order now.
"I had the service person come twice. The second time the problem was fixed, I hope. Last year the person over filled the coolent and this caused the problem."
"I was not at home, but the technician personally called me to explain what he found and did to correct the problem, as well as suggested additional corrective action."
"JD was very professional and friendly. He was honest and told me what I needed and proceeded to finish the job in a timely manner."
"I've been with "Barlow Service Experts" since 2002, maybe a little earlier. They have always done quality work and they keep my furnace and air conditioning running perf..."
"Tech was very professional, timely, & informative."
"Friendly and professional technician."
"The only thing I did not like was no notice or call before actual appointment/arrival time since our appointment was scheduled 3 months before and I had forgot about it. ..."
"JD was very professional and provided answer to all my questions. He arrived early and was done much sooner than I expected. He provided information for future services a..."
"The technician was very nice, very efficient, professional."
"Kim did a wonderful job and told us everything that he was doing as he repaired our plugged kitchen sink. Very courteous and a wonderful personality. "
"Came within 24 hours of first contact."
"answered all my questions"
"Very courteous and professional "
"Have zero complaints. Just setting 9 vs 10 so you can keep trying to improve. Everyone can always improve."
"It was a great experience he was nice and knowledgeable and very helpful i will use JD again in the future."
"Your company and techs are always great they explain everything about my system good or bad "
"Garrett was outstanding! I was extremely pleased with the service he provided and his thoroughness. He took the time to explain everything he was doing. Two thumbs u..."
"Technician was courteous, knowledgeable and professional"
"Rhett was on time, did a thorough job and was very pleasant "
"Your technician was very engaging and went right to work."
"Service technician was very knowlegdeable."
"Excellent customer service
Very knowledgeable and efficient"
"Even though the problem stemmed from a recent Barlow Service Call, Trent came on a Sunday night and quickly diagnosed and resolved the problem for us. And he did it with..."
"john was very skilled at repairing our cooler"
"Technician was very thorough, courteous, prompt, and professional."
"Friendly, knew what he was doing, helpful and explained what he was doing."
"Sylvia does a great job for us AS ALWAYS!!!"
"The Tech pretty much said it was old everything was bad you need a new one. Within an hour another guy was here to sell me a new one. I then repaired it myself and will n..."
"Sylvia is very professional in all aspects as well as considerate and thoughtful. "
"Technician was courteous, knowledgeable, and addressed any problems and concerns I had."
" She knew what she was doing and did it well "
"Technician was knowledgeable and thorough. "
"Danial gave outstanding service. Friendly and efficient."
"The technician performed preventative maintenance measures that I have not observed done before, such as thoroughly washing the coils. I understand this is an item in t..."
"Sylvia seemed very competent"
"Promp, professional and fixed the problem "
"the technician was very helpful"
"The service man was very friendly and seem to be very thorough. He answered our questions very well."
"Geoff did an excellent job trouble shooting and fixing problem."
"Very personable, explained what he was doing"
"Could not renew contract."
"I had to call and ask where and when the guy was coming to install my new H20 heater then didn't have it with him nor the paperwork. Complained about the people and the c..."
"I am aware that my furnace and A/C units are "ancient" as quoted by the service provider. I maintain them the best that I am able at this time and am prepared to act when..."
"When I called about an issue on my furnace, the technician was out the same day. "
"The tech, Jac, was friendly, thorough, and did his work well. We have been impressed with him in the past and request him when we need service. He is always on time and..."
"I have been a Barlow Service Experts loyal customer for thirteen years. They have always treated me and my family with respect and professionalism. I have had a very posi..."
"Got an immediate service call same day as I called. Trent was here promptly in time space set. He checked it out and found the bad relay quickly and replaced it. We va..."
"Sylvia has taken care of us for years. Well mannered and very nice. Always wears shoe protectors"
"He was fast and on time and answered our questions"
"JD provided really good service and checked our Heating/AC really well. He has excellent communication. "
"Excellent customer service from beginning to end."
"Garrett always take the time to let us know what he is doing He is always willing to answer our many questions"
"The technician was very professional and polite, arrived on time , answered all of our questions along with providing additional "valuable" useful information. "
"I get the information on the equipment that is being serviced and what may need to replaced later."
"Cost was good; he was on time, friendly and knowledgeable and fast."
"He was very honest and did ñot push to buy a new unit but we can do to make this one last a. Bit longer
"Great service as always."
"Several reasons. The issue is not resolved being the most significant. The tech never stayed to see if the issue was fixed. "
"Attentive to our concerns, informative about problem solving, knowledgeable."
"They always check everything out to make sure it's running right for the season"
"Communicated well efficient friendly"
"Great group of technition's that will be there when you need them"
"Trent was very professional and explained everything to me."
"Prompt, knowledgeable, friendly technician."
"Tech takes personal interest in our equipment and needs"
"Came on time
"The installers were on time, courteous, and very knowledgeable in the system they were installing. the installation time shorter than I had anticipated. They did a great ..."
"Courteous and explained what he was doing."
"Jacob did a great job in answering technical questions, and explaining reasons for my concerns"
"Outstanding technician "
"The installers were very professional, very clean and knew what they were doing. Installation of the furnace input air and exhaust was very tight and they got it done"
"I set up a time you kept trying to change made the appt for the time for my convenience."
"Daniel was very knowledgeable and took the time to educate me about my system."
"Sylvia explained everything that she was doing, and I appreciate her for doing that."
"Other companies put shoe covers on when entering a house, which is much appreciated"
"excellent and profient on what they do"
"The technician was professional and explained everything. I felt confident in his service."
"serviceman was extremely courteous and helpful in suggestions and communication"
"The tech did a very thorough job performing maintenance on my air conditioning unit as well as being very polite."
"Friendly tech. Good explanation of problems/options."
"prompt, efficient service"
"He went the extra mile."
"My husband and I love JD, he provides quality service and is very honest and knowledgeable. "
"They did a great job. Answered all my questions and was very honest."
"always on time and professional.
"He was very kind and helpful to answer any question I asked."
"Garrett was very friendly and knowlegable. We enjoyed his time here."
"Courteous, professional, and efficient."
"Garret, Garth and James were very professional in the work they performed at our home in the installation of a new AC unit. They kept me in the loop of what they were do..."
"very professional and recommended services for future visits without feeling that you have to get it that same day. "
"JD was very thorough and professional. "
"the technician was great ... but the next day, I had to adjust one of the toilet chains because it was running ... :("
"explained what was being done and why"
"Arrived on schedule, took care of the job in a timely manner."
"She was courteous, friendly, knew what she was doing, answered any question I had and she was thorough.
"Great service, clean, informative, polit, considerate, timely "
"Service expert was helpful, courteous, and kind. He resolved the problem quickly."
"Technicians were thorough and shared important information with us"
"All of my questions were clearly answered."
"Service Tech was prompt, fast, knowledgable and informative."
"The technician that came out was super helpful and efficient.
However, the scheduling of our annual maintenance agreement is always off and they never seem to know wha..."
"Jared and everyone that worked in my home were great."
"She was very thorough...........told me that my water softener wasn't even connected!! what a difference...........I'm her #1 fan!!"
"I have been very impressed with JD and how willing he is to explain everything he has done and also to answer any questions we might have."
"The technician was very courteous, friendly, and prompt. He diagnosed and corrected the problem quickly. I would be happy to have his service again. "
"Courteous and Professional"
"Sylvia is efficient, friendly, and knowlegable"
"On time, very nice service guy, answered all questions, etc. Can't think of one bad thing except they(?) were to call my husband's cell phone before coming so he could ge..."
"He changed the thermostat which made me very happy."
"You are always on time and get the job done quickly ."
"Mr. Willerton is very courteous and thorough. I have been very satisfied with his work every time he has serviced any of our items. He takes good care of me as a Servic..."
"JD is the man...very professional, easy to converse with, easy to understand the technical jargon explained, still in good spirits after attending calls from Brigham City..."
"Got everything done efficiently and quickly. On time for appointment "
"J.D. was very pleasant to talk to and very knowledgeable. On the first visit he identified the problem and bad component on our gas fireplace. Given the fireplace is obso..."
"Very efficient technician."
"He was the best worker we have had and I would like him to come to my house and work on my furnace every time."
"He seemed to check everything out and sevice it and very smart."
"very provesable And nolagable "
"The technician was very thorough while he serviced our furnace. He was very knowledgeable about our furnace and explained what he did. I was very impressed with him and..."
"The tech arrived on time, explained what he would be doing to service my furnace, and answered my questions. Before he left he made sure I understood what he had done an..."
"They were very through and explained everything they did and how it can be fixed. "
"Friendly and professional. We did not like that someone on a earlier visit put a towel up into our humidifier for what ever reason and so therefor it did not work and the..."
"Came early and finished timely. Very knowledgeable. They were friendly. Thanks for the great service."
"Very polite - knowledgeable about the humidifier - took time to answer questions "
"They did a great job you have some real good people "
"Straight forward, honest"
"I have never had a issue with any of your company's employees.."
"always on time and helpful."
"Very good service, but did not like the pressure to buy other services.
More time was spent trying too sell us something than telling us about
"They were professional. They explained everything well. They emphasized the need and reason for new filters every 2 or 3 months. I like that the new furnace ha a washable..."
"Professional excellent service"
"We had excellent speedy service. System was up and running in record time. Service people were very accomodating and helpful. Thanks for making this transition to a n..."
"Geoffrey diagnosed the problem with our old furnace, explained all options very clearly. We then met with Drew who went over options to replace our furnace, he also answe..."
"Josh wasted no time checking the furnace and replacing the filter. He explained the condition of my furnace well. I understood my options and timetable. Thanks for suc..."
"The crew was considerate of home, polite, and, above all, demonstrably competent."
"delightful and knowledgeable"
"Technician was knowledgeable about our equipment, provided quality service and was very curteous.
"kim 121 and Rhett were bother great"
"Covered shoes, did what he needed to, explained what he did."
"JD was very professional and helpful in answering all questions relating to our system. Made suggestions of how we can improve comfortable living with additional product..."
"JD and Rhette were friendly and knowledgeable. They were on time and explained what they did and help me decide on a service maintenance program. "
"Great expertise and service. "
"Great job, very thorough!"
"Outstanding service from start to finish. Dispatch personnel were very nice and were able to get us an appointment before any other local companies. Service Tech JD is ..."
"He was efficient and very professional. Better than anyone has been since we started decades ago. "
"JD was great. He explained everything that was going on with my furnace and he tried to give you the best advice he had."
"Because JD fixed my problem in an efficient manner and kindly explained things to me."
"J D was very personable and out going. Efficient servicing the furnace and recommending future service."
"Both techs were courteous and explained what they were doing. Also, how I could do some easy maintenance to keep the pipes cleaner."
"Friendly and efficient. Identified the problem and made the fix."
"Organized, punctual, thorough, & friendly"
"On time and did a good job, especially considering the conditions. Horrible snowy cold day."
"The technician was very thorough giving me readings and information about servicing my furnace. Although minor, I think she should have asked first if it was ok to sit at..."
"Because it took 3 times to get it right"
"Came sooner than expected "
"Fast and professional service. "
"Technician very knowledgeable and did an excellent job."
"Technician was prompt, polite, and explained what needed to be done."
"The technician was very friendly and he called before he arrived to let me know he was on his way."
"Appreciated her akerting me to disabled carbo monoxide detector in basement."
"He took the time to answer all of my wife's questions and explain how the settings worked. He adjusted the fan speed etc. He was very thorough."
"Sylvia was very professional and thorough as well as pleasant to speak with. I would like to request that she be assigned to my account permanently."
" JD attentively listened, took the time to thoroughly answer all my questions, and was effective in trouble shooting the issue with our humidifier. He's very knowledgeab..."
"They were very prompt and professional."
"I appreciate the service staff who take the time to explain and suggest what would be best for your heat/air conditioning needs. I feel Jon takes care of us as he would ..."
"Trent does an excellent job, I trust him!"
"they came on time. neat in appearance. knowledgeable. reviewed what he had done and he cared about what was best for us."
"Jon was quick and very informative. I felt like he gave me all the information I needed to make a decision and didn't pressure me to make a sale. "
"Matt and Tyson were very skilled and professional and did a very clean and neat job in a single day."
"Explained issues I had."
"Treats work and attitude are peerfect"
"very clean and did a great job"
"JD did a great job tuning up my furnace and cleanning it. He was efficient and friendly. He explained what he was doing and why. "
"J.D was there promptly, assessed the problem and did what was necessary to to get the furnace/air conditioner in good working order. "
"All the servicemen were very great. Very pleasant t, also kept very busy.
Would be glad to have them again."
"The tech has been here before and knows the layout. If you send new tech's I have to spend time explaining the lay out ."
"Service person was courteous and explained problem.
He also put on booties which is greatly appreciated."
"Nate & Jared did a great job!"
"I have complete trust in Kim Rentmeister and know if he fixed it, then it's really fixed."
"The technician was very knowledgeable and explained everything he did. Also explained how the part he had to replace effected the efficiency of my furnace. He showed me..."
"an honest, friendly, knowledgeable technician!"
"The tech was prompt, knowledgeable, and helpful. He did not complain at all about the difficulty of getting to the furnace in the attic."
"Pleasant, efficient service. "
"Drew and JD Woolsey were on time, wore shoe covers, explained what they were doing, overall very pleasant and thoughtful."
"The installation was completed as promised and the technitions were very professional"
"JON was very good at his job . he explained what was needed and what kind of options there were .You have very good technicians."
"Professional, efficient service. Friendly and helpful."
"I always request Sylvia when scheduling my service. She does an excellent job and she has great customer service skills. She is polite, trustworthy, always arrives time..."
"I had to rate overall satisfaction lower than I might have because no one showed up the first time I scheduled service and the second time they showed up two hours past t..."
"Techician was timely, efficient, and friendly."
"She was very nice and came in did her job quickly. "
"The work was done completely and to our satisfaction, but the technicians came an hour later than we were expecting them. "
"Answered all questions asked, knowledge, and efficient. "
"On time, efficient, courteous."
"Technician was way above average!! He was thorough, thoughtful, and told us about maintenance plan that we feel good about."
"Technicians did a great job, no follow up by sales after install was a bummer."
"He was pleasant and helpful answering questions"
"Jacob was very professional. He provided an overview of what he was going to do, why he was doing it, and how long it would take. Very impressed!"
"Great customer service and very competitive bid. "
"Our technician is always willing to explain any questions that we have or needs that need to be made. We truly appreciate his guidance with our system."
"Technician was courteous, on time, and my dog liked him."
"Technician finally solved my problem of SERVICE ALERT.
He turned off COOL KEEPER"
" Because I been with your company for years on your service contract and you have always done a satisfactory job for me "
"Technician was very knowledgeable."
"very knowledgable and efficient serviceman"
"To the point, brief, and thorough."
"Felt I was OVERCHARGED for swaping out two capacitors...she had the capacitors our for testing, both failed (marginally)...they were covered under warranty BUT, I had to ..."
"I didn't get the return air duct installed."
"Loved the Sales Rep and the installer did an amazing job."
"I called around 9am. The gentleman who answered was very kind. Got me set up with a same day appointment for 2 pm. He called me back at 10am. Saying he had a tech that co..."
"Knew what she was doing."
"Prompt, informative, courteous manner, before and during the installation. Thank You for that."
"I was told after one year that my air conditioner had a problem. The fluid leaked some where . This is unacceptable. The technician did say they will fix it no charge..."
"Because Barlow met all of the criteria listed in the "Our Service Representative" questions listed below."
"The technician was professional, friendly, efficient and explained exactly what was done on the furnace."
"Technician was friendly and very helpful."
"Jon was very knowable and professional. I felt like it went the extra mile."
"The technician was very knowledgeable and helpful with the equipment and ability to service our problem very professionaly"
"JD was very personable and knowledgeable. "
"The technician worked quickly and was very pleasant."