What to Expect During an AC Repair Appointment

June 25, 2016

So, all of a sudden your AC system needs repair at your the Wasatch Front region home and you have no idea what to expect. It’s nerve-wracking enough to let an air conditioner repair technician into your home, but then to wonder what they’re going to do can add even more unnecessary stress. No worries! Barlow Service Experts is here to inform you on the general A/C system repair process so you’ll be prepared when an expert AC service technician needs to come out to your house.

AC Repair Starts Simple

When the service tech arrives to your home, the first thing they will most likely do is request to see your thermostat. It might sound silly, but they need to inspect it to make sure that it’s not just a thermostat settings error. The repairman will confirm the thermostat is programmed to cool and then decrease the temperature to see if that will trigger the air conditioner. A flawed or wrongly connected wire could be all that’s preventing you from having a comfortable home.

If this doesn’t fix the problem, the technician may need to look at your circuit breaker box. They may set the circuit switches to off and then back to on to see if that activates the AC.

Getting to the nitty-gritty of AC Repair

The repairman will then probably ask to see the air conditioning equipment. Like a doctor, the service tech will begin their trial and error discovery process. There are multiple factors that could be the cause for an air conditioning system that isn’t functioning properly, and it’s up the technician to inspect all the possible sources starting from the most ordinary issues to the least. The process could take anywhere from 5 to 60 minutes or more.

During the air conditioner diagnosis, they will likely check the air filter to verify it’s not blocked or requires replacing. They will examine the AC refrigerant levels, confirm the air condenser fan is spinning properly, verify that the size of your AC is correct for the size of your house, and examine the safety controls, wiring, and electronics.

Have answers, will fix

Once the air conditioner service tech has discovered the trouble, they should explain all your choices to you. The exchange will usually start with the repairman explaining what the issue is, what part (if any) went out, how or why it failed, and how that part makes your AC operate.

The technician will then go into your options, which will include swapping out the part and resolving the trouble, but may also involve upgrading parts of the air conditioner, the AC itself, or your entire heating and cooling system. In some cases, it may make more sense to invest in a whole new HVAC system, particularly if the air conditioner is past its prime, or prone to breaking down again and end up with you spending more on air conditioning repairs in the end. The technician will discuss how much time, effort, and cost it will take to resolve the trouble.

The technician may at this point explain what could have prevented the trouble or part failure and how to keep a future issue from occurring. This usually includes being proactive with annual maintenance, which not only helps avoid an air conditioning breakdown, but in most situations also keeps your air conditioning warranty valid. Most expert air conditioning repair centers will offer a yearly maintenance plan so you don’t have to worry about making future AC tune-up appointments for your systems.

At the end, they will go over the process for repairing the failed part or fixing the issue. If you decide that air conditioning repair is better for you than investing in an AC system upgrade, the service tech will order any parts required and plan your follow-up appointment to fix your A/C system. Or, if the necessary part is already handy on their vehicle, they will go ahead and start the air conditioning repair work with your go-ahead.

Keep in mind that throughout the Wasatch Front region your HVAC equipment is in good hands with Barlow Service Experts. Our service techs are NATE-certified and have received extensive background checks so you can feel confident with the people we send into your home. If you ever come across any questions about your air conditioning system or what to expect with your air conditioning repair, give us a call day or night at 801-436-8985 and we’ll be happy to discuss the process.

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At Service Experts, our top priority is always the health and safety of our customers and team. We are following all COVID-19 (Coronavirus) public safety guidelines and adjusting our business practices as needed to ensure customer and employee wellbeing. As a precautionary measure, anyone working on behalf of Service Experts – including our technicians – is being asked to stay home for the recommended 14 day quarantine period if they are returning from out-of-country, have been exposed to a presumptive or confirmed case, or are feeling unwell. We are providing our technicians and other field employees with additional health and safety guidance to assist in keeping our customers and employees safe. Please be prepared to answer brief health and safety questions with our representative. We will continue to monitor the situation and will adjust our business practices as required. We recognize that this may be a particularly stressful time and want you to know that, we are committed to serving you and making your experience as easy as possible.