What Are Trip Charges and Diagnostic Fees?

When you want heating, cooling or plumbing services from Service Experts Heating, Air Conditioning & Plumbing, you will handle the trip charge and a diagnostic fee independently. Some companies you’ve hired in the past may have combined the trip charge and diagnostic fee, but we feel we can offer better value by separating them. 

What’s a Trip Charge? 

A trip charge covers the cost for a qualified plumber or HVAC technician to visit your home. Often called a service call fee, this cost is the base rate for sending our technicians, equipment and expertise to your door. If you would like to cut out the trip charges in the future, you can consider signing up for one of our membership plans

What Is a Diagnostic Fee? 

The diagnostic fee is made up of the services necessary to determine the source of a problem. For plumbing, this may be comprised of scoping. In HVAC repairs, it may involve inspecting the inside of your unit. If you elect to use Service Experts Heating, Air Conditioning & Plumbing for any repairs, the diagnostic fee would be rolled into the repair bill. That said, you are charged for the diagnostic services alone if you don’t. 

What Is the Difference Between a Trip Fee and a Diagnostic Fee 

In general, a trip fee covers sending the plumber or HVAC technician to your home, while the diagnostic fee addresses all the work involved in assessing the issue and figuring out a plan for repairs. If you pay for repairs, you shouldn’t notice the diagnostic fee as it’s included with the cost of the repairs. 

Why Are Diagnostic Fees and Trip Charges Separated? 

Other plumbers and HVAC companies are going to charge a single fee for both the trip and the diagnostics. As opposed to charging you for two services together, we have two separate fees. This enables us to price our services in the fairest possible manner.