What Are Trip Charges and Diagnostic Fees?

When you want heating, cooling or plumbing services from Barlow Service Experts, you will handle the trip charge and a diagnostic fee individually. A number of companies you’ve worked with in the past might have combined the trip charge and diagnostic fee, but we think we can offer even more value by separating them.

What Exactly Is a Trip Charge?

A trip charge covers the cost for a certified plumber or HVAC technician to come to your home. Occasionally called a service call fee, this payment is the initial rate for delivering our technicians, equipment and expertise to your doorstep. If you'd like to avoid trip charges in the future, you can explore joining one of our membership plans.

What Is a Diagnostic Fee?

The diagnostic fee covers the services necessary to locate the source of a problem. For plumbing, this may be comprised of scoping. In HVAC repairs, it may involve examining the inside of your system. If you decide to use Barlow Service Experts for any repairs, the diagnostic fee will be rolled into the repair bill. That said, you will be charged for the diagnostic services alone if you do not.

What Are the Differences Between a Trip Fee and a Diagnostic Fee

In most cases, a trip fee gets the plumber or HVAC technician to your residence, while the diagnostic fee addresses all the work concerned with evaluating the issue and coming up with a plan for repairs. If you pay for repairs, you shouldn't notice the diagnostic fee since it's rolled into the cost of the repairs.

Why Are Diagnostic Fees and Trip Charges Separated?

Some other plumbers and HVAC companies are going to charge one fee for both the trip and the diagnostics. Instead of charging you for two services together, we opt for two separate fees. This allows us to price our services in the fairest available manner.

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