Service Experts of Raleigh Helps Man Go Above and Beyond for His Neighbor

June 29, 2016

Last month, Service Experts Heating and Air Conditioning of Raleigh received a phone call from a wonderful man named Jimmy from the Raleigh community who told Service Experts about a very exciting project he was planning for his neighbor Kyla.

Kyla Tracy is a sweet nine year-old girl who was born with Osteogenesis Imperfecta, also known as brittle bone disease. She depends on a wheelchair to move around and her residence was not wheelchair friendly, due in large part to the size of the equipment. When Jimmy realized the problem, he considered remodeling the Tracy family’s residence to make it completely wheel-chair friendly. Unfortunately, due to the age of the home, it was going to be more work than he first thought. Finding his way around the obstacles, Jimmy thought about turning the Tracy family’s carport into a wheelchair accessible living area, which would contain Kyla’s own bathroom, playroom, bedroom, and kitchenette.

Excited, Jimmy started calling local businesses, including electricians, building supply companies, and plumbers and everyone said they would be honored to help and give their services and supplies. He called Service Experts of Raleigh for the HVAC (heating, ventilation, and air conditioning) portion of Kyla’s new apartment. Two of Service Experts residential sales consultants went over to ask more about the renovation and were amazed by how bright and kind Kyla was and they decided they had to help.

Kyla’s father, Jared Tracy, said he had planned to pay for the $12,000 heating and AC equipment for his little girl’s new living area, but with the help of Lennox and RE Michel, Service Experts of Raleigh was able to present Kyla’s family an invoice printed with the following:

“We are more than honored to present you with a complete heating and cooling system at not cost as long as we can all get hugs.”

The staff at Service Experts of Raleigh were thrilled to help provide such an incredible girl with a much-deserved place for her to live that accommodates her wheelchair and allows her to move around safely and efficiently. But there’s still more to do. The Tracy family is working to purchase a wheel-chair compatible automobile to better transport Kyla and her wheelchair. To read more or to give to the Tracy’s van, please go to their GoFundMe account.

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