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How Do I Choose the Right AC Repair Company in Wasatch Front?

When your air conditioner stops working on a steamy summer afternoon, you need fast repair services that you can trust. But with so many companies claiming to offer the very best AC repair services in the U.S., how do you know which is the right choice for your home? Follow these 10 guidelines when choosing an HVAC repair company to help you feel confident about the service provider you choose.

1. Read Customer Reviews

Many individuals start their search for an AC repair company on the internet. While you’re there, be sure to look at feedback from past customers who’ve shared their experiences—the good and the bad. Look for companies with a high overall review and take the time to read both positive and negative reviews so you understand what to expect.

2. Ask for Recommendations

Word-of-mouth referrals from friends, family or associates are useful when looking for an AC repair company. Learn which companies the people closest to you have worked with for HVAC repair in the past and whether they had a favorable experience. This firsthand information and the potential to ask specific questions can help you make an informed decision when selecting an HVAC specialist.

3. Know the HVAC Repair Company’s Service Area

A specific company may be the best in the business, but it doesn’t matter if they don’t service your location. Some companies have a limited service area or charge higher rates for traveling beyond their usual boundaries. Check ahead of time to see if your neighborhood is included in the company’s service area. If not, ask if if they’re prepared to come to you for an extra fee. Diligently weigh your local companies before deciding to pay extra for an out-of-area heating and cooling company.

4. Find Out About Emergency Services

Air conditioners tend to stop working at the most inopportune times. Choosing a company that offers emergency services is crucial if you need punctual, reliable assistance on a Friday evening or a holiday weekend. Search for “after-hours,” “24/7” or “emergency services” on the company’s internet site, and ask if an extra fee applies for service calls outside ordinary business hours.

5. Check for HVAC Industry Certifications

Certifications indicate a company’s focus on quality and professionalism. Hunt for an HVAC repair company that has certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to show that the company follows industry standards and that their employees are trained and knowledgeable.

6. Make Sure the Company Is Licensed, Bonded and Insured

Before trusting your AC repair to just any company, verify that they are licensed, bonded and insured. A licensed company has met the necessary permitting requirements to do business legally in your state. Bonding means the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or damage to your property while the company’s crews are making the repair. Ask for proof of licensing, bonding and insurance to confirm you’ve found a legitimate and reliable company.

7. Ask About the Company’s Experience

A company with a solid reputation of delivering quality service most likely has the experience needed to handle complicated problems. Determine how long the company has been in existence. Then, ask a professional whether they have previously encountered the problem you need repaired. This kind of experience is vital to ensure consistent, effective and professional service.

8. Assess the Company’s Communication and Customer Service

Excellent communication is vital when dealing with any company. The HVAC repair company you choose should be responsive, attentive and able to answer your questions. Try to find evidence of technicians going the extra mile in the online reviews you read and pay attention to how you’re treated when you phone the company to ask about a repair.

9. Compare AC Repair Estimates

Acquiring multiple quotes helps you find a company that offers competitive and honest prices. Be leery of companies that come up with low-ball estimates, as these companies may cut corners to keep prices down or tack on hidden fees to their work. The most reputable companies provide thorough and transparent quotes up front, making sure you understand the full cost of repairs before work commences.

10. Evaluate Warranties and Guarantees

Reputable service providers guarantee their work and provide warranties for your assurance. Such coverage demonstrates quality assurance and helps you continue the process with confidence. A combination of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.

Contact Our Reputable AC Repair Company

Finding a good HVAC technician doesn’t have to be a challenge. Service Experts is a national company with hometown heart, ready to serve you with affordable prices, 24/7 emergency support, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning air conditioning unit threatens to interrupt your comfort, contact a Service Experts office near you and schedule professional AC repair services.

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