How Do I Choose the Right AC Repair Company in Wasatch Front?
When your air conditioner malfunctions on a steamy summer afternoon, you need fast repair services that you can trust. But with so many companies claiming to offer the finest AC repair services in the U.S., how do you know which to choose? Follow these 10 guidelines when choosing an HVAC repair company to help you feel confident about the service provider you select.
1. Read Customer Reviews
Many property owners begin their search for an air conditioning repair company online. While you’re on your computer, phone or tablet, be sure to look at reviews from past customers who’ve shared their experiences—from people who’ve had both good and bad experiences. Look for companies with a high overall evaluation and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or associates are valuable when hunting for an AC repair business. Learn which companies the people whose opinions you respect have hired for HVAC repair in the past and whether they had a positive experience. This firsthand advice and the ability to ask specific questions can help you make an informed decision when selecting a service provider.
3. Know the HVAC Repair Company’s Service Area
A specific company may clearly be the best, but it doesn’t matter if they don’t service your city. Some companies have a limited service area or charge higher rates for traveling beyond their usual boundaries. Check ahead of time to see if your ZIP Code is included in the company’s service area. If not, ask if if they’re prepared to come to you for an added charge. Diligently weigh your local alternatives before deciding to pay a higher amount for an out-of-area heating and cooling company.
4. Find Out About Emergency Services
Air conditioners tend to malfunction at the most inopportune times. Choosing a company that delivers emergency services is crucial if you need timely, reliable assistance on a Friday evening or a holiday weekend. Search for “after-hours,” “24/7” or “emergency services” on the company’s website, and inquire if an extra fee applies for service calls outside ordinary business hours.
5. Check for HVAC Industry Certifications
Certifications show a company’s commitment to excellent craftsmanship and professionalism. Try to get an HVAC repair company that has certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to demonstrate that the company follows industry standards and that their repair specialists are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before trusting your AC repair to just any company, confirm that they are licensed, bonded and insured. A licensed company has met the necessary permitting requirements to do business legally in your state. Bonding signifies the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or harm to your property while the company’s crews are making the repair. Require proof of licensing, bonding and insurance to ensure you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a solid reputation of supplying quality service likely has the experience necessary to handle challenging HVAC breakdowns. See how many years the company has been in business. Then, ask a specialist whether they have previously worked on the problem you need repaired. This kind of experience is essential to ensure consistent, effective and professional service.
8. Assess the Company’s Communication and Customer Service
Good communication is essential when dealing with any service provider. The HVAC repair company you choose should be responsive, attentive and able to answer your questions. Look for evidence of employees going the extra mile in the online reviews you read and pay attention to how you’re treated when you phone the company to ask about a repair.
9. Compare AC Repair Estimates
Obtaining numerous quotes helps you find a company that offers competitive and reasonable prices. Be wary of companies that provide low-ball estimates, as these companies may cut corners to keep prices very low or tack on hidden fees to their work. The most trustworthy companies provide thorough and transparent quotes up front, guaranteeing you understand the full cost of repairs before work commences.
10. Evaluate Warranties and Guarantees
Dependable service providers guarantee their work and offer warranties for your satisfaction. Such coverage demonstrates quality assurance and helps you continue the process with confidence. A collection of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Choosing a good HVAC contractor doesn’t have to be challenging. Service Experts is a national business with hometown heart, ready to serve you with affordable prices, 24/7 emergency repairs, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning air conditioning threatens to disrupt your comfort, contact a Service Experts office near you and schedule professional AC repair services.
