When your air conditioner malfunctions on a sweltering summer afternoon, you need fast repair services that you can count on. But with so many companies claiming to offer the very best AC repair services in North America, how do you know which to choose? Follow these 10 tips when choosing an HVAC repair company to help you feel comfortable with the service provider you choose.
1. Read Customer Reviews
Many individuals kick off their search for an air conditioning repair company on the internet. While you’re there, be sure to browse through reviews from past customers who’ve shared their experiences—for better or worse. Look for companies with a high overall review and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or associates are helpful when hunting for an AC repair company. Learn which companies the people you trust have worked with for HVAC repair in the past and whether they had a positive experience. This firsthand insight and the opportunity to ask specific questions can help you make an educated decision when selecting an AC repair company.
3. Know the HVAC Repair Company’s Service Area
A specific company may stand out heads and shoulders above the rest, but it doesn’t matter if they don’t service your neighborhood. Some companies have a limited service area or charge an extra fee for mileage for traveling beyond their usual boundaries. Check ahead of time to see if your neighborhood is included in the company’s service area. If not, ask if if they’re willing to come to you for an added fee. Thoroughly weigh your local alternatives before deciding to pay extra for an out-of-area HVAC repair company.
4. Find Out About Emergency Services
Air conditioners seem to malfunction at the most inopportune times. Choosing a company that delivers emergency services is vital if you need timely, reliable assistance on a Friday evening or a holiday weekend. Search for “after-hours,” “24/7” or “emergency services” on the company’s internet site, and inquire if an extra fee applies for service calls outside normal business hours.
5. Check for HVAC Industry Certifications
Certifications show a company’s focus on excellent craftsmanship and professionalism. Try to find an HVAC repair company that has earned certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to illustrate that the company adheres to industry standards and that their repair specialists are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before entrusting your home's AC repair to just any service provider, verify that they are licensed, bonded and insured. A licensed company has met the appropriate permitting requirements to operate legally in your state. Bonding signifies the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or harm to your property during the repair. Require proof of licensing, bonding and insurance to make sure you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a solid reputation of delivering quality service most likely has the experience it needs to handle challenging HVAC breakdowns. See how long the company has been in business. Then, ask a professional whether they have previously tackled the problem you need repaired. This type of experience is imperative to ensure consistent, dependable and professional service.
8. Assess the Company’s Communication and Customer Service
Effective communication is essential when dealing with any air conditioning repair company. The HVAC repair company you bring into your home should be responsive, attentive and ready to answer your questions. Try to find evidence of employees going the extra mile in the online reviews you read and pay attention to how you’re treated when you call a company to try to schedule a repair.
9. Compare AC Repair Estimates
Getting multiple quotes helps you find a company that offers competitive and reasonable prices. Be wary of companies that provide low-ball estimates, as these companies may cut corners to keep prices low or tack on hidden fees to make up the difference. The most reputable companies provide detailed and transparent quotes up front, making sure you understand the full cost of repairs before work starts out.
10. Evaluate Warranties and Guarantees
Respected service providers guarantee their work and provide warranties for your peace of mind. Such coverage demonstrates quality assurance and helps you choose a company for your home with confidence. A mix of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Finding a good HVAC professional doesn’t have to be challenging. Service Experts is a national HVAC service provider with hometown heart, ready to serve you with affordable prices, 24/7 emergency service, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning ac threatens to disrupt your comfort, contact a Service Experts office near you and schedule skilled AC repair services in the Wasatch Front region.