Commonly Available Job Positions at Barlow Service Experts Heating & Air Conditioning in Ogden Positions at Service Experts Heating and Air Conditioning General Manager The General Manager is in charge of directing and arranging all activities of a Service Experts Heating and Air Conditioning service center. The General Manager oversees the P&L, steers sales, and provides guidance to all staff and processes for the center. Service Technician The Service Technician conducts diagnostic, service, and/or maintenance work on residential and/or commercial heating, cooling, and related equipment and accessories. The Service Technician speaks with residential and/or commercial customers to provide answers to any and all questions, resolve issues, and verify complete customer satisfaction. The person filling the position also recommends products and services and works under the guidance of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician completes HVAC equipment and accessory installation and start-ups on residential and/or commercial locations. The person in the role also completes installation and service on IAQ products and equipment, as well, and has the qualifications to follow controls and wiring diagrams and schematics. Customer Service Specialist The Customer Service Specialist takes care of customer queries, concerns, and billing questions with the highest level of courtesy and professionalism to settle customer issues with a same-call resolution. The Customer Service Specialist is also responsible for assisting in day-to-day operation of the Service Experts Heating and Air Conditioning service center. Dispatcher The Dispatcher, using Service Experts radio and pager procedures, dispatches calls to Maintenance Technicians, Installers, and Service Technicians. The individual in the position also interacts with the customer to ensure the customer is aware of scheduled appointments, answer queries, and to help resolve issues. The Dispatcher effectively plans and routes the most appropriate technicians using established company guidelines.